Lucent Technologies Enterprise Communications Server manual Crisis Alert Every User Responds

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DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
4 Using the Features
Assisting Callers with Special Tools	47

Example

Edward Murrow, Widgets, Inc. salesman, just fell down a flight of stairs breaking his leg. Tom Bronaw, who was nearby, calls the emergency extension. As soon as the call is made, all digital telephones with an assigned CRSS-ALERTbutton are notified with a continuous ring. The following information appears on Pat’s display:

e= TOM ROBERTS 3041 EMRGENCY

Feature Name

Crisis Alert — Every User Responds

Procedures

If you work for a company that has more than one digital telephone and you receive an emergency call, the following occurs at all digital telephones and the attendant console:

1.The CRSS-ALERTbutton flashes and a continuous ring alerts the designated digital station. The display shows the current crisis alert, overwriting any current display.

2.Because each digital station must acknowledge each alert, each user pushes the CRSS-ALERTbutton, turning off the ringing and changing the lamp to a steady state.

3.The user records the crisis alert information.

4.The user pushes the NORMAL DISPLAY MODE button and the lamp turns off and the display clears.

Feature Name

Crisis Alert — Single User Responds

Procedures

If you work for a company that has more than one digital telephone and you receive an emergency call, the following occurs at all digital telephones and the attendant console:

1.The CRSS-ALERTbutton flashes and a continuous ring alerts the designated digital station. The display shows the current crisis alert, overwriting any current display.

2.Because each digital station receives the alert, one user pushes the CRSS-ALERTbutton, turning off the ringing and clearing the alert from all other stations.

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Contents Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Security Measures Conventions Used in This DocumentIntroduction Security Measures Definity Enterprise Communications Server Release Physical Layout of Your Console Understanding the Console LayoutFigure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Called-party identification Displaying in Normal ModeIf the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Selector Console Ringer Volume Control Area enhanced consoleSelector Console Area Determining Extension Number Status On next Tones Heard Through Handset or HeadsetYou or an unanswered transferred call Operating the Console Transferring Calls to Internal Extensions Activating the ConsoleDeactivating the Console Transferring Calls to Outside Numbers Placing Callers on Hold Connecting Two or More CallersAnswering Emergency Calls Definity Enterprise Communications Server Release Speeding Up the Console Using Auto StartProcedures Feature NameExample Speed DialingUsing the Features Handling Multiple-Party Calls Recalling the Console Operator Locking Out the Console OperatorPaging with Deluxe Voice Paging Answering Calls for Another Party Covering Calls from the Console Backing Up the Console OperatorRouting Calls Through the Console Operator Forwarding All Calls Caller’s number and the unanswered phone’s numberParking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Assisting Callers with Special Tools Using Call WaitingSplit-Swap Split-SwapException Interrupting a CallEmergency Notification to Digital Telephones Overriding Diversion FeaturesCrisis Alert Every User Responds Providing Emergency Notification to Operator Providing Emergency Access to the OperatorPlacing a Series of Calls Examples Controlling Access to Outside LinesManaging Outside Lines Displaying Outside Line Information Restricting Calls Using Features for Internal UseChoosing Outside Lines Controlled Restrictions Don’t Split Activating Don’t SplitAccessing Individual Console Operators Testing Phone System ComponentsUsing the Internal Directory Leaving Messages Assigning Main Console OperatorsRetrieving Messages Using Night Service Clocked Manual Override Routing Calls EconomicallyManual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Tells what features are assigned to other buttons Using Visually Impaired Attendant ServiceVias Identifying Differences A CAS Environment Centralized Attendant ServiceUsing a CAS Display Using CAS-Associated TonesTransferring CAS Calls Using CAS Operating ProceduresUsing CAS Night Service Operations Using CAS Backup ServiceMulti-Line Phone Night Service Operations Placing Calls on Remote HoldPlacing CAS Calls on Remote Hold Cancelling CAS CallsSingle-Line Phone Night Service Operations Testing the Console Routine MaintenanceCommercial Power Failure Cleaning Your ConsoleGlossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index