Lucent Technologies Enterprise Communications Server manual Backing Up the Console Operator

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DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
4 Using the Features
Answering Calls for Another Party	35

Backing Up the Console Operator

Your system manager can program your overflow calls to ring to one or more designated phone.

Example

The marketing department just launched an infomercial about Widget, Inc.’s self-cleaning bathtubs. Consequently, the phones are “ringing off the hook”. Chris answers Pat’s overflow calls at his own phone.

Feature Name

Attendant Backup

Procedures

Your system manager programs this information into your console to occur automatically.

Routing Calls Through the Console Operator

Your system manager can designate up to 50 listed directory numbers to come directly to you.

Example

Widgets, Inc. president Randy Foxworthy wants Pat to screen all calls for him. Kelly Ratliffe, system manager, programs all of Randy’s calls to come directly to Pat. When a salesman calls, Pat takes a message. When Randy’s wife calls, Pat sends the call through to Randy.

Feature Name

Multiple Listed Directory Numbers

Procedures

Your system manager programs this information into your console to occur automatically.

Covering Calls from the Console

Your system manager designates unanswered calls to specified phones to ring through to you.

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Contents Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Security Measures Conventions Used in This DocumentIntroduction Security Measures Definity Enterprise Communications Server Release Physical Layout of Your Console Understanding the Console LayoutFigure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Called-party identification Displaying in Normal ModeIf the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Selector Console Ringer Volume Control Area enhanced consoleSelector Console Area Determining Extension Number Status On next Tones Heard Through Handset or HeadsetYou or an unanswered transferred call Operating the Console Transferring Calls to Internal Extensions Activating the ConsoleDeactivating the Console Transferring Calls to Outside Numbers Placing Callers on Hold Connecting Two or More CallersAnswering Emergency Calls Definity Enterprise Communications Server Release Speeding Up the Console Using Auto StartProcedures Feature NameExample Speed DialingUsing the Features Handling Multiple-Party Calls Recalling the Console Operator Locking Out the Console OperatorPaging with Deluxe Voice Paging Answering Calls for Another Party Covering Calls from the Console Backing Up the Console OperatorRouting Calls Through the Console Operator Forwarding All Calls Caller’s number and the unanswered phone’s numberParking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Assisting Callers with Special Tools Using Call WaitingSplit-Swap Split-SwapException Interrupting a CallEmergency Notification to Digital Telephones Overriding Diversion FeaturesCrisis Alert Every User Responds Providing Emergency Notification to Operator Providing Emergency Access to the OperatorPlacing a Series of Calls Examples Controlling Access to Outside LinesManaging Outside Lines Displaying Outside Line Information Restricting Calls Using Features for Internal UseChoosing Outside Lines Controlled Restrictions Don’t Split Activating Don’t SplitAccessing Individual Console Operators Testing Phone System ComponentsUsing the Internal Directory Leaving Messages Assigning Main Console OperatorsRetrieving Messages Using Night Service Clocked Manual Override Routing Calls EconomicallyManual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Tells what features are assigned to other buttons Using Visually Impaired Attendant ServiceVias Identifying Differences A CAS Environment Centralized Attendant ServiceUsing a CAS Display Using CAS-Associated TonesTransferring CAS Calls Using CAS Operating ProceduresUsing CAS Night Service Operations Using CAS Backup ServiceMulti-Line Phone Night Service Operations Placing Calls on Remote HoldPlacing CAS Calls on Remote Hold Cancelling CAS CallsSingle-Line Phone Night Service Operations Testing the Console Routine MaintenanceCommercial Power Failure Cleaning Your ConsoleGlossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index