Lucent Technologies Enterprise Communications Server manual Cleaning Your Console

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DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
6 Routine Maintenance
Cleaning Your Console	72

To test the display and lamps on a 302C console:

1.Press the POS BUSY and VOLUME UP button simultaneously.

2.When finished, press POS BUSY to place console back in service

Cleaning Your Console

To clean the console, use a slightly-dampened paper towel or soft cloth. Oily substances on the console may require considerable rubbing or the use of a mild cleaner, such as window cleaner or desk and office cleaner. If you use a cleaner, do not apply it directly to the console; instead, apply it to the cloth, then rub it onto the console.

Do not spill any type of liquid on the console. Liquids spilled on the console damage the electronic components.

Commercial Power Failure

If commercial power fails, the system’s battery backup keeps your console operating for a short time. When this short time expires, the power failure transfer automatically activates, and the console does not function. When power returns, consoles return to normal operation.

When power fails, all active calls and all calls on hold are lost. Also, a power failure affects the following features that require corrective action:

■Attendant Control of Trunk Group Access — Reestablish control of desired outside lines.

■Call Forwarding All Calls — Reactive Call Forwarding All Calls for desired extension numbers.

■Controlled Restrictions — Reestablish control of desired phones or groups of phones.

■Night Service — Reactivate Night Service as desired.

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Contents Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Conventions Used in This Document Security MeasuresIntroduction Security Measures Definity Enterprise Communications Server Release Understanding the Console Layout Physical Layout of Your ConsoleFigure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Displaying in Normal Mode Called-party identificationIf the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Ringer Volume Control Area enhanced console Selector ConsoleSelector Console Area Determining Extension Number Status Tones Heard Through Handset or Headset On nextYou or an unanswered transferred call Operating the Console Activating the Console Deactivating the ConsoleTransferring Calls to Internal Extensions Transferring Calls to Outside Numbers Connecting Two or More Callers Placing Callers on HoldAnswering Emergency Calls Definity Enterprise Communications Server Release Using Auto Start Speeding Up the ConsoleExample Feature NameProcedures Speed DialingUsing the Features Handling Multiple-Party Calls Locking Out the Console Operator Recalling the Console OperatorPaging with Deluxe Voice Paging Answering Calls for Another Party Backing Up the Console Operator Routing Calls Through the Console OperatorCovering Calls from the Console Caller’s number and the unanswered phone’s number Forwarding All CallsParking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Using Call Waiting Assisting Callers with Special ToolsSplit-Swap Split-SwapInterrupting a Call ExceptionOverriding Diversion Features Emergency Notification to Digital TelephonesCrisis Alert Every User Responds Providing Emergency Access to the Operator Providing Emergency Notification to OperatorPlacing a Series of Calls Controlling Access to Outside Lines Managing Outside LinesExamples Displaying Outside Line Information Using Features for Internal Use Choosing Outside LinesRestricting Calls Controlled Restrictions Activating Don’t Split Don’t SplitTesting Phone System Components Accessing Individual Console OperatorsUsing the Internal Directory Assigning Main Console Operators Leaving MessagesRetrieving Messages Using Night Service Routing Calls Economically Manual OverrideClocked Manual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Using Visually Impaired Attendant Service Tells what features are assigned to other buttonsVias Centralized Attendant Service Identifying Differences A CAS EnvironmentUsing CAS-Associated Tones Using a CAS DisplayUsing CAS Operating Procedures Transferring CAS CallsMulti-Line Phone Night Service Operations Using CAS Backup ServiceUsing CAS Night Service Operations Placing Calls on Remote Hold Cancelling CAS Calls Placing CAS Calls on Remote HoldSingle-Line Phone Night Service Operations Routine Maintenance Testing the ConsoleCleaning Your Console Commercial Power FailureGlossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index