Lucent Technologies Enterprise Communications Server manual See Call Detail Recording CDR

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DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
Glossary and Abbreviations
	74

Automatic Call Distribution (ACD) split

A method of routing calls of a similar type among agents in a call center. Also, a group of extensions that are staffed by agents trained to handle a certain type of incoming call.

Automatic Route Selection (ARS)

A feature that allows the system to automatically choose the least-cost way to send a toll call.

B

barrier code

A security code used with the Remote Access feature to prevent unauthorized access to the system.

BLF

Busy Lamp Field

bridge (bridging)

The appearance of a phone’s extension at one or more other phones.

bridged appearance

A call appearance on a phone that matches a call appearance on another phone for the duration of a call.

C

call appearance

1.For the attendant console, six buttons, labeled a–f, used to originate, receive, and hold calls. Two lights next to the button show the status of the call appearance.

2.For the phone, a button labeled with an extension and used to place outgoing calls, receive incoming calls, or hold calls. Two lights next to the button show the status of the call appearance.

Call Detail Recording (CDR)

A feature that uses software and hardware to record call data (same as CDRU).

CAS

Centralized Attendant Service or Call Accounting System

CDR

See Call Detail Recording (CDR).

Class of Restriction (COR)

Afeature that allows up to 64 classes of call-origination and call-termination restrictions for phones, voice-terminal groups, data modules, and trunk groups. See also Class of Service (COS).

Class of Service (COS)

A feature that uses a number to specify if voice-terminal users can activate the Automatic Callback, Call Forwarding All Calls, Data Privacy, or Priority Calling features. See also Class of Restriction (COR).

communications system

The software-controlled processor complex that interprets dialing pulses, tones, and keyboard characters and makes the proper connections both within the system and external to the system.

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Contents Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Conventions Used in This Document Security MeasuresIntroduction Security Measures Definity Enterprise Communications Server Release Understanding the Console Layout Physical Layout of Your ConsoleFigure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Displaying in Normal Mode Called-party identificationIf the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Ringer Volume Control Area enhanced console Selector ConsoleSelector Console Area Determining Extension Number Status Tones Heard Through Handset or Headset On nextYou or an unanswered transferred call Operating the Console Transferring Calls to Internal Extensions Activating the ConsoleDeactivating the Console Transferring Calls to Outside Numbers Connecting Two or More Callers Placing Callers on HoldAnswering Emergency Calls Definity Enterprise Communications Server Release Using Auto Start Speeding Up the ConsoleFeature Name ProceduresExample Speed DialingUsing the Features Handling Multiple-Party Calls Locking Out the Console Operator Recalling the Console OperatorPaging with Deluxe Voice Paging Answering Calls for Another Party Covering Calls from the Console Backing Up the Console OperatorRouting Calls Through the Console Operator Caller’s number and the unanswered phone’s number Forwarding All CallsParking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Using Call Waiting Assisting Callers with Special ToolsSplit-Swap Split-SwapInterrupting a Call ExceptionOverriding Diversion Features Emergency Notification to Digital TelephonesCrisis Alert Every User Responds Providing Emergency Access to the Operator Providing Emergency Notification to OperatorPlacing a Series of Calls Examples Controlling Access to Outside LinesManaging Outside Lines Displaying Outside Line Information Restricting Calls Using Features for Internal UseChoosing Outside Lines Controlled Restrictions Activating Don’t Split Don’t SplitTesting Phone System Components Accessing Individual Console OperatorsUsing the Internal Directory Assigning Main Console Operators Leaving MessagesRetrieving Messages Using Night Service Clocked Manual Override Routing Calls EconomicallyManual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Using Visually Impaired Attendant Service Tells what features are assigned to other buttonsVias Centralized Attendant Service Identifying Differences A CAS EnvironmentUsing CAS-Associated Tones Using a CAS DisplayUsing CAS Operating Procedures Transferring CAS CallsUsing CAS Backup Service Using CAS Night Service OperationsMulti-Line Phone Night Service Operations Placing Calls on Remote HoldCancelling CAS Calls Placing CAS Calls on Remote HoldSingle-Line Phone Night Service Operations Routine Maintenance Testing the ConsoleCleaning Your Console Commercial Power FailureGlossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index