Lucent Technologies Enterprise Communications Server manual Using CAS Operating Procedures

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DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
5 Centralized Attendant Service
Identifying Differences in a CAS Environment	67

Using CAS Operating Procedures

Operating procedures for CAS environments work similarly to standard environments. However, transferring calls, placing calls on hold, console backup services, and night service function differently in CAS environments. The following section describes these procedures in detail.

Transferring CAS Calls

To transfer CAS calls:

1.Press the CALL APPEARANCE button.

2.Listen for a call identification tone (if provided by the branch).

3.Press the START button.

4.Listen for a dial tone.

NOTE:

Do not continue until you hear a dial tone. The call does not go through if you proceed before the dial tone sounds.

5.Dial the requested internal or external number.

6.Select one of the following options:

■If you are not going to announce the call, press the RELEASE button as soon as the call starts to ring.

or

■If you are going to announce the call, wait for the called party to answer. When the called party accepts the call, press the RELEASE button.

If the called party declines to talk to the caller, press the CANCEL button to reconnect with the caller.

Explain to the caller that the called party is not available; take a message or ask the caller to try again later; then press the RELEASE button.

or

■If the called party, is busy or doesn’t answer, press the CANCEL button to reconnect with the caller.

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Contents Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Security Measures Conventions Used in This DocumentIntroduction Security Measures Definity Enterprise Communications Server Release Physical Layout of Your Console Understanding the Console LayoutFigure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Called-party identification Displaying in Normal ModeIf the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Selector Console Ringer Volume Control Area enhanced consoleSelector Console Area Determining Extension Number Status On next Tones Heard Through Handset or HeadsetYou or an unanswered transferred call Operating the Console Deactivating the Console Activating the ConsoleTransferring Calls to Internal Extensions Transferring Calls to Outside Numbers Placing Callers on Hold Connecting Two or More CallersAnswering Emergency Calls Definity Enterprise Communications Server Release Speeding Up the Console Using Auto StartProcedures Feature NameExample Speed DialingUsing the Features Handling Multiple-Party Calls Recalling the Console Operator Locking Out the Console OperatorPaging with Deluxe Voice Paging Answering Calls for Another Party Routing Calls Through the Console Operator Backing Up the Console OperatorCovering Calls from the Console Forwarding All Calls Caller’s number and the unanswered phone’s numberParking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Assisting Callers with Special Tools Using Call WaitingSplit-Swap Split-SwapException Interrupting a CallEmergency Notification to Digital Telephones Overriding Diversion FeaturesCrisis Alert Every User Responds Providing Emergency Notification to Operator Providing Emergency Access to the OperatorPlacing a Series of Calls Managing Outside Lines Controlling Access to Outside LinesExamples Displaying Outside Line Information Choosing Outside Lines Using Features for Internal UseRestricting Calls Controlled Restrictions Don’t Split Activating Don’t SplitAccessing Individual Console Operators Testing Phone System ComponentsUsing the Internal Directory Leaving Messages Assigning Main Console OperatorsRetrieving Messages Using Night Service Manual Override Routing Calls EconomicallyClocked Manual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Tells what features are assigned to other buttons Using Visually Impaired Attendant ServiceVias Identifying Differences A CAS Environment Centralized Attendant ServiceUsing a CAS Display Using CAS-Associated TonesTransferring CAS Calls Using CAS Operating ProceduresUsing CAS Night Service Operations Using CAS Backup ServiceMulti-Line Phone Night Service Operations Placing Calls on Remote HoldPlacing CAS Calls on Remote Hold Cancelling CAS CallsSingle-Line Phone Night Service Operations Testing the Console Routine MaintenanceCommercial Power Failure Cleaning Your ConsoleGlossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index