Lucent Technologies Enterprise Communications Server manual See Primary Rate Interface PRI

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DEFINITY® Enterprise Communications Server Release 7			Issue 4
Console Operations 555-230-700			June 1999
Glossary and Abbreviations
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N

network

A series of points, nodes, or stations connected by communications channels.

P

PBX

Private branch exchange

PRI

See Primary Rate Interface (PRI).

Primary Rate Interface (PRI)

A standard ISDN frame format that specifies the protocol used between two or more communications systems. PRI runs at 1.544 Mbps and, as used in North America, provides 23

64-kbps B-channels (voice or data) and one 64-kbps D-channel (signaling). The D-channel is the 24th channel of the interface and contains multiplexed signaling information for the other 23 channels.

principal

A terminal that has its primary extension bridged on one or more other terminals.

principal (user)

A person to whom a telephone is assigned and who has message-center coverage.

private network

A network used exclusively for the telecommunications needs of a particular customer.

public network

The network that can be openly accessed by all customers for local and long-distance calling.

Q

queue

An ordered sequence of calls waiting to be processed.

S

SAC

Send All Calls

simulated bridged appearance

The same as a temporary bridged appearance; allows the terminal user (usually the principal) to bridge onto a call that had been answered by another party on his or her behalf.

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Contents Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Security Measures Conventions Used in This DocumentIntroduction Security Measures Definity Enterprise Communications Server Release Physical Layout of Your Console Understanding the Console LayoutFigure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Called-party identification Displaying in Normal ModeIf the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Selector Console Ringer Volume Control Area enhanced consoleSelector Console Area Determining Extension Number Status On next Tones Heard Through Handset or HeadsetYou or an unanswered transferred call Operating the Console Transferring Calls to Internal Extensions Activating the ConsoleDeactivating the Console Transferring Calls to Outside Numbers Placing Callers on Hold Connecting Two or More CallersAnswering Emergency Calls Definity Enterprise Communications Server Release Speeding Up the Console Using Auto StartSpeed Dialing Feature NameProcedures ExampleUsing the Features Handling Multiple-Party Calls Recalling the Console Operator Locking Out the Console OperatorPaging with Deluxe Voice Paging Answering Calls for Another Party Covering Calls from the Console Backing Up the Console OperatorRouting Calls Through the Console Operator Forwarding All Calls Caller’s number and the unanswered phone’s numberParking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Assisting Callers with Special Tools Using Call WaitingSplit-Swap Split-SwapException Interrupting a CallEmergency Notification to Digital Telephones Overriding Diversion FeaturesCrisis Alert Every User Responds Providing Emergency Notification to Operator Providing Emergency Access to the OperatorPlacing a Series of Calls Examples Controlling Access to Outside LinesManaging Outside Lines Displaying Outside Line Information Restricting Calls Using Features for Internal UseChoosing Outside Lines Controlled Restrictions Don’t Split Activating Don’t SplitAccessing Individual Console Operators Testing Phone System ComponentsUsing the Internal Directory Leaving Messages Assigning Main Console OperatorsRetrieving Messages Using Night Service Clocked Manual Override Routing Calls EconomicallyManual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Tells what features are assigned to other buttons Using Visually Impaired Attendant ServiceVias Identifying Differences A CAS Environment Centralized Attendant ServiceUsing a CAS Display Using CAS-Associated TonesTransferring CAS Calls Using CAS Operating ProceduresPlacing Calls on Remote Hold Using CAS Backup ServiceUsing CAS Night Service Operations Multi-Line Phone Night Service OperationsPlacing CAS Calls on Remote Hold Cancelling CAS CallsSingle-Line Phone Night Service Operations Testing the Console Routine MaintenanceCommercial Power Failure Cleaning Your ConsoleGlossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index