Lucent Technologies Enterprise Communications Server manual Using the Internal Directory

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DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
4 Using the Features
Using Features for Internal Use	56

■Activate and deactivate functions associated with hunt groups. (Ask your system manager for more information.)

■Have two calls waiting in your individual call waiting queue

Example

Widgets, Inc. is consolidating telecommunications with parent company, Widgets International. Since the companies are located in different cities, system manager Kelly Ratliffe assigns personal extensions to each console operator. Jonathan Livingston, a telemarketer, has a question specific to Widgets, Inc., so he calls Pat directly.

Feature Name

Individual Attendant Access

Procedures

Your system manager programs console operator extensions to work the same as all other extensions in the system.

Using the Internal Directory

You can retrieve names and their associated extensions from your console. The number of names and extension depends on your switch type and release.

Example

New Widgets, Inc. employee Linda Cassanov needs to find the extension for president Randy Foxworthy but she has not yet received a company telephone directory. She uses the procedures outlined for Integrated Directory to find Randy’s number.

Feature Name

Integrated Directory

Procedures

To search for an extension corresponding to a known name:

1. Press the INTGRTD DIRECT button.

DIRECTORY - PLEASE ENTER NAME

appears

2.Press the letters of the desired name on your keypad. Names with their corresponding extensions appear.

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Contents Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Conventions Used in This Document Security MeasuresIntroduction Security Measures Definity Enterprise Communications Server Release Understanding the Console Layout Physical Layout of Your ConsoleFigure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Displaying in Normal Mode Called-party identificationIf the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Ringer Volume Control Area enhanced console Selector ConsoleSelector Console Area Determining Extension Number Status Tones Heard Through Handset or Headset On nextYou or an unanswered transferred call Operating the Console Transferring Calls to Internal Extensions Activating the ConsoleDeactivating the Console Transferring Calls to Outside Numbers Connecting Two or More Callers Placing Callers on HoldAnswering Emergency Calls Definity Enterprise Communications Server Release Using Auto Start Speeding Up the ConsoleExample Feature NameProcedures Speed DialingUsing the Features Handling Multiple-Party Calls Locking Out the Console Operator Recalling the Console OperatorPaging with Deluxe Voice Paging Answering Calls for Another Party Covering Calls from the Console Backing Up the Console OperatorRouting Calls Through the Console Operator Caller’s number and the unanswered phone’s number Forwarding All CallsParking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Using Call Waiting Assisting Callers with Special ToolsSplit-Swap Split-SwapInterrupting a Call ExceptionOverriding Diversion Features Emergency Notification to Digital TelephonesCrisis Alert Every User Responds Providing Emergency Access to the Operator Providing Emergency Notification to OperatorPlacing a Series of Calls Examples Controlling Access to Outside LinesManaging Outside Lines Displaying Outside Line Information Restricting Calls Using Features for Internal UseChoosing Outside Lines Controlled Restrictions Activating Don’t Split Don’t SplitTesting Phone System Components Accessing Individual Console OperatorsUsing the Internal Directory Assigning Main Console Operators Leaving MessagesRetrieving Messages Using Night Service Clocked Manual Override Routing Calls EconomicallyManual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Using Visually Impaired Attendant Service Tells what features are assigned to other buttonsVias Centralized Attendant Service Identifying Differences A CAS EnvironmentUsing CAS-Associated Tones Using a CAS DisplayUsing CAS Operating Procedures Transferring CAS CallsMulti-Line Phone Night Service Operations Using CAS Backup ServiceUsing CAS Night Service Operations Placing Calls on Remote HoldCancelling CAS Calls Placing CAS Calls on Remote HoldSingle-Line Phone Night Service Operations Routine Maintenance Testing the ConsoleCleaning Your Console Commercial Power FailureGlossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index