Motorola DHSB5100 Before You Begin, Ethernet cable USB cable, Ohm coaxial, Outlet

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Installation and Operation

Before You Begin

Before you begin the installation, take a few minutes to review the installation information, gather the required items, and complete the tasks listed below to make the installation as quick and easy as possible:

1Verify that the following items are included with the SURFboard cable modem:

Power adapter

Connects the SURFboard cable modem to the AC electrical outlet

SURFboard cable

Contains the User Guide and USB drivers

modem CD-ROM

 

10/100Base-T

Required to connect an Ethernet computer port to the cable modem

Ethernet cable

 

USB cable

Required to connect a USB-equipped computer to the cable modem

2Acquire the following items that are not included with the SURFboard cable modem:

75-ohm coaxial

Required to connect the SURFboard cable modem to the nearest cable outlet

TV cable with F-type

 

connectors

 

Laptop or PC

Required to access the internal web server for diagnostics

with TCP/IP and

 

HTML browser

 

RF splitter

You may need a 5-900 MHz RF splitter if there is a TV connected to the cable

 

outlet.

3Determine if you are installing a single user or a multiple user configuration. Verify that the subscriber’s computer has:

#A USB connector for installing a single user configuration.

#For a single user connecting to the USB port, be sure to disable the Legacy USB Support in BIOS. The SURFboard cable modem does not support Legacy USB architecture. Refer to the subscriber’s system information to access the BIOS of the subscriber’s computer.

#An Ethernet card for installing a multiple user configuration (can be used for single user in place of a USB). It must be installed before installing the cable modem.

SURFboard Cable Modem Installation Manual

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Contents 5 1 0 0 S e r i e s B l e M o d e m Installation M a n u a l Special Symbols That Might Appear on the Equipment Declaration of Conformity Page Contents Html User Interface Figures SURFboard Cable Modem Installation Manual SectionUsing This Manual Document ConventionsAcronyms This manual Bold typeIf You Need Help Calling for RepairsOverview SURFboard cable modem data pathKey Item Top and Front PanelButton Key When Flashing When On Rear Panel Key DescriptionInstallation and Operation Before You Begin Ethernet cable USB cableOhm coaxial OutletInstalling a Single User Cable connectionsWhen What occurs During power upProvides During normalSetting Up a USB Driver Setting Up a USB Driver for WindowsSURFboard Cable Modem Installation Manual Select the updated driver... and click Next SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows Click Next, and the following window is displayed Click Next and the window shown below is displayed SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows Me SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows XP Ensure that Install the software automatically is selectedSURFboard Cable Modem Installation Manual Configuring the Computer for TCP/IP SURFboard Cable Modem Installation Manual Click Obtain an IP address automatically Configuring for TCP/IP in Windows SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual Internet Protocol TCP/IP is checked Configuring for TCP/IP in Windows XP SURFboard Cable Modem Installation Manual Verifying an IP Address SURFboard Cable Modem Installation Manual Verifying an IP Address in Windows 2000 and Windows XP SURFboard Cable Modem Installation Manual Renewing an IP Address Installing Multiple UsersEthernet Multiple users Ethernet Two users with two interfaces Ethernet Multiple users with two interfacesRemoving the USB Driver Removing the USB Driver from Windows 98 or Windows MeSURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual Click Settings Removing the USB Driver from WindowsDouble-clickNetwork Adapters SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual Removing USB Driver from Windows XP Click Remove DriverSURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual Recovering from Windows 98 or Win98SE Installation Errors Remove ProgramSolution SolutionsSelect the USB Composite Device and click Remove Solution Click Configure and then click Channel Parameter Setting the Frequency Using StormWatchDownstream Frequency field Configuration Manager Help window Html User InterfaceConfiguration Manager Startup window Configuration Manager Signal window Configuration Manager Addresses window Configuration window Configuration Manager Logs window Problem Possible Solution Type Operating system version DhcpDownstream UpstreamGeneral Appendix aEvent Message Format Priority LevelsAppendix B Priority Description Log Priority LevelSP-RFII05-991105 Error Codes for MAC Management Messages Predefined Log MessagesR00.0 R01.0R02.0 R03.0Code Event Log Messages Level Cable Modem Actions I115.1 I115.2I116.0 I116.1C100.0 C101.0C102.0 C103.0SURFboard Cable Modem Specific Log Messages Baseline PrivacyB504.2 B504.3B504.4 B505.0B516.6 B516.7B517.0 B517.1B555.0 B555.1B556.0 B556.1D501.9 D502.0D502.1 D502.2D518.0 D519.0D520.0 D521.0Filtering Code Event Log Messages Level Cable Modem Actions F506.1 F506.2F507.0 F507.1F508.1 F508.2F508.3 F508.4F509.6 F509.7F509.8 F510.0F510.12 F510.13F510.15 F510.16F510.30 F510.31F510.32 F510.33Driver Code Event Log Messages Level Cable Modem Actions H501.13 H501.14H501.15 H501.16M500.0 M500.1M503.0 M503.1M554.0 M555.0M556.0 M557.0X500.0 X501.0X501.1 X501.2X501.15 X501.16X501.17 X501.18X501.24 X501.25X501.27 X501.28X501.35 X501.36Abbreviations and Acronyms Mgbi