Motorola DHSB5100 installation manual

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Copyright © 2003 by Motorola, Inc.

All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc.

Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

Motorola, the stylized M logo, and SURFboard are registered trademarks and StormWatch and the SURFboard logo are trademarks of Motorola, Inc.

Acrobat and Acrobat Reader are registered trademarks of Adobe Systems Incorporated.

Microsoft, Windows, and Windows Me are registered trademarks of Microsoft Corporation; Windows XP is a trademark of Microsoft Corporation. Microsoft Windows screen shots are used by permission of Microsoft Corporation.

Macintosh, Quicktime and Quicktime logo are registered trademarks of Apple Computer, Inc. UNIX is a registered trademark of the Open Group.

All other product or service marks are the property of their respective owners. © Motorola, Inc. 2003.

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Contents 5 1 0 0 S e r i e s B l e M o d e m Installation M a n u a l Special Symbols That Might Appear on the Equipment Declaration of Conformity Page Contents Html User Interface Figures SURFboard Cable Modem Installation Manual SectionUsing This Manual Document ConventionsAcronyms This manual Bold typeIf You Need Help Calling for RepairsOverview SURFboard cable modem data pathKey Item Top and Front PanelButton Key When Flashing When On Rear Panel Key DescriptionInstallation and Operation Before You Begin Ethernet cable USB cableOhm coaxial OutletInstalling a Single User Cable connectionsWhen What occurs During power upProvides During normalSetting Up a USB Driver Setting Up a USB Driver for WindowsSURFboard Cable Modem Installation Manual Select the updated driver... and click Next SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows Click Next, and the following window is displayed Click Next and the window shown below is displayed SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows Me SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows XP Ensure that Install the software automatically is selectedSURFboard Cable Modem Installation Manual Configuring the Computer for TCP/IP SURFboard Cable Modem Installation Manual Click Obtain an IP address automatically Configuring for TCP/IP in Windows SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual Internet Protocol TCP/IP is checked Configuring for TCP/IP in Windows XP SURFboard Cable Modem Installation Manual Verifying an IP Address SURFboard Cable Modem Installation Manual Verifying an IP Address in Windows 2000 and Windows XP SURFboard Cable Modem Installation Manual Renewing an IP Address Installing Multiple UsersEthernet Multiple users Ethernet Two users with two interfaces Ethernet Multiple users with two interfacesRemoving the USB Driver Removing the USB Driver from Windows 98 or Windows MeSURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual Click Settings Removing the USB Driver from WindowsDouble-clickNetwork Adapters SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual Removing USB Driver from Windows XP Click Remove DriverSURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual Recovering from Windows 98 or Win98SE Installation Errors Remove ProgramSolution SolutionsSelect the USB Composite Device and click Remove Solution Click Configure and then click Channel Parameter Setting the Frequency Using StormWatchDownstream Frequency field Configuration Manager Help window Html User InterfaceConfiguration Manager Startup window Configuration Manager Signal window Configuration Manager Addresses window Configuration window Configuration Manager Logs window Problem Possible Solution Type Operating system version DhcpDownstream UpstreamGeneral Appendix aEvent Message Format Priority LevelsAppendix B Priority Description Log Priority LevelSP-RFII05-991105 Error Codes for MAC Management Messages Predefined Log MessagesR00.0 R01.0R02.0 R03.0Code Event Log Messages Level Cable Modem Actions I115.1 I115.2I116.0 I116.1C100.0 C101.0C102.0 C103.0SURFboard Cable Modem Specific Log Messages Baseline PrivacyB504.2 B504.3B504.4 B505.0B516.6 B516.7B517.0 B517.1B555.0 B555.1B556.0 B556.1D501.9 D502.0D502.1 D502.2D518.0 D519.0D520.0 D521.0Filtering Code Event Log Messages Level Cable Modem Actions F506.1 F506.2F507.0 F507.1F508.1 F508.2F508.3 F508.4F509.6 F509.7F509.8 F510.0F510.12 F510.13F510.15 F510.16F510.30 F510.31F510.32 F510.33Driver Code Event Log Messages Level Cable Modem Actions H501.13 H501.14H501.15 H501.16M500.0 M500.1M503.0 M503.1M554.0 M555.0M556.0 M557.0X500.0 X501.0X501.1 X501.2X501.15 X501.16X501.17 X501.18X501.24 X501.25X501.27 X501.28X501.35 X501.36Abbreviations and Acronyms Mgbi