Motorola DHSB5100 When What occurs, Provides, During power up, During normal, Operation

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3-4

Installation and Operation

#If an error occurs:

When

What occurs

During power up

Specific LEDs are off. For example,

 

if the downstream channel is not

 

acquired, the RECEIVE LED goes

 

from flashing to off.

 

The SURFboard cable modem

 

automatically loads configuration

 

updates.

During normal

The LED corresponding to the

operation

failure is off.

 

For example, if the downstream

 

channel is lost, the RECEIVE LED

 

goes from on to off.

Provides

Immediate feedback as to where the problem has occurred.

The SURFboard cable modem automatically reboots if the IP address and the cable modem configuration file is not found.

By noting the LED status, you can determine the source of the problem.

For more information on errors, refer to Section 5, “Troubleshooting”.

It is not necessary to turn the cable modem off when it is not in use.

6Connect the computer to the cable modem using the USB or Ethernet:

USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive. Connect the USB cable to the USB port on the cable modem. Connect the other end to the USB port on your computer. Then perform one of following:

#“Setting Up a USB Driver for Windows 98,” on page 3-5

#“Setting Up a USB Driver for Windows 2000,” on page 3-10

#“Setting Up a USB Driver for Windows Me,” on page 3-14

#“Setting Up a USB Driver for Windows XP,” on page 3-16

You can upgrade the USB drivers from the Internet. For information, check our website http://www.motorola.com/broadband.

Ethernet: Connect the 10/100Base-T Ethernet cable to the SURFboard cable modem connector marked ETHERNET and the other end to the Ethernet jack on the back of the computer. Ethernet users do not need to set up USB.

7Configure TCP/IP using one of the following:

#“Configuring for TCP/IP in Windows 95, Windows 98, or Windows Me,” on page 3-18

#“Configuring for TCP/IP in Windows 2000,” on page 3-21

#“Configuring for TCP/IP in Windows XP,” on page 3-25

#The instructions in your Macintosh or UNIX user manual

SURFboard Cable Modem Installation Manual

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Contents 5 1 0 0 S e r i e s B l e M o d e m Installation M a n u a l Special Symbols That Might Appear on the Equipment Declaration of Conformity Page Contents Html User Interface Figures SURFboard Cable Modem Installation Manual SectionAcronyms This manual Using This ManualDocument Conventions Bold typeIf You Need Help Calling for RepairsOverview SURFboard cable modem data pathTop and Front Panel Key ItemButton Key When Flashing When On Rear Panel Key DescriptionInstallation and Operation Ohm coaxial Before You BeginEthernet cable USB cable OutletInstalling a Single User Cable connectionsProvides When What occursDuring power up During normalSetting Up a USB Driver Setting Up a USB Driver for WindowsSURFboard Cable Modem Installation Manual Select the updated driver... and click Next SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows Click Next, and the following window is displayed Click Next and the window shown below is displayed SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows Me SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows XP Ensure that Install the software automatically is selectedSURFboard Cable Modem Installation Manual Configuring the Computer for TCP/IP SURFboard Cable Modem Installation Manual Click Obtain an IP address automatically Configuring for TCP/IP in Windows SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual Internet Protocol TCP/IP is checked Configuring for TCP/IP in Windows XP SURFboard Cable Modem Installation Manual Verifying an IP Address SURFboard Cable Modem Installation Manual Verifying an IP Address in Windows 2000 and Windows XP SURFboard Cable Modem Installation Manual Installing Multiple Users Renewing an IP AddressEthernet Multiple users Ethernet Two users with two interfaces Ethernet Multiple users with two interfacesRemoving the USB Driver Removing the USB Driver from Windows 98 or Windows MeSURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual Click Settings Removing the USB Driver from WindowsDouble-clickNetwork Adapters SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual Removing USB Driver from Windows XP Click Remove DriverSURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual SURFboard Cable Modem Installation Manual Recovering from Windows 98 or Win98SE Installation Errors Remove ProgramSolutions SolutionSelect the USB Composite Device and click Remove Solution Setting the Frequency Using StormWatch Click Configure and then click Channel ParameterDownstream Frequency field Configuration Manager Help window Html User InterfaceConfiguration Manager Startup window Configuration Manager Signal window Configuration Manager Addresses window Configuration window Configuration Manager Logs window Problem Possible Solution Type Operating system version DhcpGeneral DownstreamUpstream Appendix aAppendix B Event Message FormatPriority Levels Priority Description Log Priority LevelSP-RFII05-991105 Error Codes for MAC Management Messages Predefined Log MessagesR02.0 R00.0R01.0 R03.0Code Event Log Messages Level Cable Modem Actions I116.0 I115.1I115.2 I116.1C102.0 C100.0C101.0 C103.0SURFboard Cable Modem Specific Log Messages Baseline PrivacyB504.4 B504.2B504.3 B505.0B517.0 B516.6B516.7 B517.1B556.0 B555.0B555.1 B556.1D502.1 D501.9D502.0 D502.2D520.0 D518.0D519.0 D521.0Filtering Code Event Log Messages Level Cable Modem Actions F507.0 F506.1F506.2 F507.1F508.3 F508.1F508.2 F508.4F509.8 F509.6F509.7 F510.0F510.15 F510.12F510.13 F510.16F510.32 F510.30F510.31 F510.33Driver Code Event Log Messages Level Cable Modem Actions H501.15 H501.13H501.14 H501.16M503.0 M500.0M500.1 M503.1M556.0 M554.0M555.0 M557.0X501.1 X500.0X501.0 X501.2X501.17 X501.15X501.16 X501.18X501.27 X501.24X501.25 X501.28X501.35 X501.36Abbreviations and Acronyms Mgbi