Westell Technologies 2100 manual Diagnostics Help, PPPoE

User Guide WireSpeed Dual Connect NAT Router

D

Diagnostics Help

This screen provides tools for diagnosing PPP connection problems. Some tests depend on the Router status and the capabilities exercised by previous tests, which may prevent other types of testing.

Beginning of Diagnostics Help screens

DSL

The Router status checks the Router connection. The following is a list of the possible responses:

	DSL
Up	The Router is operating correctly and has obtained synchronization with the
	opposing modem.
Down	Explanation: The Router is operating correctly, but has not synchronized with
	the opposing DSLAM.
	Solution: First, check to be sure that the cable connecting your Router to the
	ADSL wall jack is properly connected at both ends. If the cable is properly
	connected and the Router does not synchronize, try another phone cable. Next,
	wait for the Router to train. It can sometimes take as long as two minutes for the
	Router to train. If it still has not come into synchronization, power cycle the
	Router. If you have tried the approach above and the Router still does not
	synchronize, contact your service provider.

PPPoE

The PPPoE status indicates if a PPPoE session is established (i.e., if the PPPoE Discovery procedure has completed). The following is a list of the possible responses:

	PPPoE
Session up	A valid PPPoE session has been detected.
no session	Currently there is no active PPPoE session. A PPP session must be connected
	from the homepage screen.
initiating session	The connection process for a PPPoE session has been initialized. It can
	sometimes take a few seconds for the PPPoE Discovery procedure to complete.
	Wait 10-15 seconds and try again. If the PPPoE Discovery still cannot complete,
	there may be a configuration issue with your service provider's equipment.
	Verify your VPI/VCI settings (on the LAN Advanced page) and contact your
	ISP provider.
Session halted	A successful PPPoE session was halted. A PPP session must be connected from
	the homepage screen.
passed	A valid PPPoE session was established.
Session failure	A PPPoE session could not be made. There may be a configuration issue with
	your service provider's equipment. Verify your VPI/VCI settings (on the LAN
	Advanced page) and contact your provider.

030-300198 Rev. D 99 March 2003