Sony SX-215 Troubleshooting Windows Problems, Checking the Network Connection and Cabling

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User’s Guide

If the self-test page prints successfully but you cannot print a job or you get distorted printouts, make sure the printer is set for the correct Page Description Language. Most new printers support AUTO mode, which means that they will automatically switch between PCL and PostScript. However, older printers like the LaserJet II, LaserJet III, and LaserJet IIISi require that the printer be set to the desired language through the printer control panel. Also, verify that you have set up the drivers correctly on the workstation. Some printers, like the Epson Stylus, require special drivers and will not print if standard PCL or PostScript drivers are used.

Checking the Network Connection and Cabling:

If the self-test page prints but you cannot print documents, first check the network connection and cabling.

If the appropriate LEDs are not on, there is probably a bad 10baseT or 100baseTX cable, or the hub port is bad. If possible, try a different cable and hub port, or try connecting a different device to the cable.

If you are using a hub, verify that the hub port is good by trying the print server on a different port.

If you have a bridge or router located between the print server and the host computer, make sure that the device is set up to allow the print server to send and receive data from the host. For example, a bridge can be set up to only allow certain types of Ethernet addresses to pass through (a process known as filtering); therefore, such a bridge must be configured to allow print server addresses. Likewise, a router can be set up to pass only certain protocols, so be sure that the desired protocol can be passed through to the print server. In the case of routers, also make sure that the protocol is routable (LAT, NetBEUI, and DLC/LLC are not routable).

If the job exists in the queue but does not print, ensure that you are not trying to print a text job to a PostScript printer. If you have a printer that is capable of automatic language switching, ensure that the printer is not forced into PostScript mode.

Make sure that you are not trying to perform an illegal operation, such as attempting to print a legal-size form when the printer only supports 8.5" x 11" paper.

Troubleshooting Windows Problems

If you are having trouble printing with Windows, ensure you can ping the print server using the DOS command PING ipaddress, where ipaddress is the IP address of the print server. If you cannot ping the print server, you will not be able to print.

Document #40181-420 Rev. B

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Contents SX-200/SX-215 User’s GuideUser’s Guide User’s Guide SET Port P1 Sojbusy SET IP TCP SH Smtp Introduction Package Contents Product OverviewWindows System Requirements User’s Guide About This User’s GuideOther Operating System Requirements User’s Guide Wireless Print Server Requirements User’s Guide Print Server Components LED Indicators Label Color State StatusFactory Default Settings Default Settings wired and wireless print serversWireless Default Settings wireless print servers only Pushbutton FunctionsHardware Installation Before You BeginUser’s Guide User’s Guide Verifying the Connection to the Printer Configuration and Management Configuration OptionsExtendView Utility Web Browser InterfaceHP Web JetAdmin Utility Configuration ConsoleDocument #40181-420 Rev. B User’s Guide Telnet User’s Guide Windows Print Queue Configuration Adding the Standard TCP/IP PortSelect the local printer, as shown below, and click Next User’s Guide User’s Guide Macintosh Print Queue Configuration Configuring to Print Using TCP/IP OS Printing Problems TroubleshootingIntroduction Troubleshooting Windows Problems Checking the Network Connection and CablingUser’s Guide Troubleshooting Network Configuration Problems User’s Guide Troubleshooting Wireless Configuration Problems Where to Get Help User’s Guide Returning Products Appendix a Safety and Regulatory Notices Information for United States Users SX-200User’s Guide Declaration of Conformity FCC SX-200 Information for Canadian Users IC notice SX-200User’s Guide Information for European Users SX-200 Declaration of Conformity CE SX-200User’s Guide Declaration of Conformity FCC SX-215 Information for Canadian Users IC Notice SX-215User’s Guide Appendix B Updating Firmware User’s Guide User’s Guide Loading New Firmware Macintosh OS-X Telnet Command Console Access User’s Guide Command console access informationSerial Port Command Console Access Network Commands SH NWSH NW Auth SET NW ENCSH NW Mode SH NW ENCSET NW KEY# SET NW KeyvalSH NW Speed CL NW BSsid SH NW Stats SET NW CertcnSH NW Certcn SET NW CERTCN2SH NW CERTCN2 SET NW CertexpSH NW Certexp SET NW CertkeySET NW PW SET NW InapSH NW Inap SET NW RealmSH NW Wpagroup SET NW WpapskSET NW Wpatrace SET NW IroamSH NW Iroam SET NW DFSSH NW DFS SET NW REGDOMainPort Commands SET NW WiredSH NW REGDOMain Sets Ethernet Speed to 10baseT, 100baseTX, or AutosenseUser’s Guide User’s Guide Parallel Port Commands Enable or disable bidirectional modeSET Port P1 BIDir Shows Port parameters Sample outputEnable or disable PJL status initialization SET Port P1 Nbuf ENable DIsableCL Port port JOB Server Information Commands USB Port CommandsSET SERVEr DEscription SET SERVEr NAmeSET Snmp SETCOMM2 SET Snmp SETCOMM1SH Serial User’s Guide SH SERVEr SH SERVEr COuntersSH Snmp SH VErsionService Commands SET Servi service name BOTSET Servi service name EOT SET Servi service name FIlterSET Servi service name FMS SET Servi service name FRSSET Servi service name IP SET Servi service name NAmeUser’s Guide SET Servi service name PRIority SH Servi PRI servicenumSET Servi service name RECeive SET Servi service name TCPString Commands TCP/IP CommandsUser’s Guide SET IP ACcess SH IP ACcessSET IP ARP ENable SET IP RANgeSET IP FTP SET IP ChksumSET IP Http SET IP LPD SET IP TCP SET IP TftpSH IP Shows TCP/IP related Parameters Sample outputFirmware Update Shows the firmware update parameters Sample output User’s Guide SH LOAdOther Commands SET DefaultExit SH FreeSET Poweron SH PoweronInit SaveNetware Commands UnprotectUser’s Guide SET Netw POlling SET Netw QServerSET Netw REscan SET Netw SErverEmail Printing Commands SET POP3 PAssword SET POP3 TImeoutSET Smtp ENable SET Smtp ADdressDLC / Netbeui Commands SET DLC ENableSET DLC TIMeout SH POP3Appletalk Commands SH DLCConfigures the Appletalk Zone for this server SET APPletalk ZOneWireless Security Configuration ExtendViewKey Selection SH NW SET NW KEY# SH NW Speed SET NW Certcn SH NW Certexp SH NW Inap SET NW Wpapsk
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