Sony SX-215 user manual Where to Get Help, User’s Guide

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User’s Guide

Section 5 – Where to Get Help

Silex offers several customer support options to assist you in the event you experience difficulties with your print server, including telephone support, repair services, and warranty.

The worldwide web site provides a quick and easy way to answer many common technical questions. It includes a wide variety of technical support tips, as well as copies of product manuals, product literature, and firmware load images. The web site is located at www.silexamerica.com.

Your first point of contact for technical support is the Distributor or Dealer from whom you bought your product. They are familiar with your needs, and will generally be able to provide you with the fastest and most comprehensive support.

If your Distributor or Dealer is unable to answer your questions or is for some reason not available, then contact silex directly at (801) 748-1199. Or you can send an e-mail to: support@silexamerica.com .

Before contacting Technical Support, please refer to the troubleshooting suggestions or the web site in this manual to isolate any problems, and be sure to write down any error messages. Also, make sure that you have the serial number of the product (located on the product label on the card).

Document #40181-420 Rev. B

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Contents User’s Guide SX-200/SX-215User’s Guide User’s Guide SET Port P1 Sojbusy SET IP TCP SH Smtp Product Overview Introduction Package ContentsWindows System Requirements User’s Guide About This User’s GuideOther Operating System Requirements User’s Guide Wireless Print Server Requirements User’s Guide Print Server Components Label Color State Status LED IndicatorsPushbutton Functions Factory Default SettingsDefault Settings wired and wireless print servers Wireless Default Settings wireless print servers onlyBefore You Begin Hardware InstallationUser’s Guide User’s Guide Verifying the Connection to the Printer Web Browser Interface Configuration and ManagementConfiguration Options ExtendView UtilityConfiguration Console HP Web JetAdmin UtilityDocument #40181-420 Rev. B User’s Guide Telnet Adding the Standard TCP/IP Port User’s Guide Windows Print Queue ConfigurationSelect the local printer, as shown below, and click Next User’s Guide User’s Guide Macintosh Print Queue Configuration Configuring to Print Using TCP/IP OS Printing Problems TroubleshootingIntroduction Checking the Network Connection and Cabling Troubleshooting Windows ProblemsUser’s Guide Troubleshooting Network Configuration Problems User’s Guide Troubleshooting Wireless Configuration Problems Where to Get Help User’s Guide Returning Products Information for United States Users SX-200 Appendix a Safety and Regulatory NoticesInformation for Canadian Users IC notice SX-200 User’s Guide Declaration of Conformity FCC SX-200Declaration of Conformity CE SX-200 User’s Guide Information for European Users SX-200Information for Canadian Users IC Notice SX-215 User’s Guide Declaration of Conformity FCC SX-215User’s Guide Appendix B Updating Firmware User’s Guide User’s Guide Loading New Firmware Macintosh OS-X Telnet Command Console Access User’s Guide Command console access informationSerial Port Command Console Access SET NW ENC Network CommandsSH NW SH NW AuthSET NW Keyval SH NW ModeSH NW ENC SET NW KEY#SH NW Speed CL NW BSsid SET NW CERTCN2 SH NW StatsSET NW Certcn SH NW CertcnSET NW Certkey SH NW CERTCN2SET NW Certexp SH NW CertexpSET NW Realm SET NW PWSET NW Inap SH NW InapSET NW Iroam SH NW WpagroupSET NW Wpapsk SET NW WpatraceSET NW REGDOMain SH NW IroamSET NW DFS SH NW DFSSets Ethernet Speed to 10baseT, 100baseTX, or Autosense Port CommandsSET NW Wired SH NW REGDOMainUser’s Guide Shows Port parameters Sample output User’s Guide Parallel Port CommandsEnable or disable bidirectional mode SET Port P1 BIDirEnable or disable PJL status initialization SET Port P1 Nbuf ENable DIsableCL Port port JOB SET SERVEr NAme Server Information CommandsUSB Port Commands SET SERVEr DEscriptionSET Snmp SETCOMM2 SET Snmp SETCOMM1SH Serial SH VErsion User’s Guide SH SERVErSH SERVEr COunters SH SnmpSET Servi service name FIlter Service CommandsSET Servi service name BOT SET Servi service name EOTSET Servi service name NAme SET Servi service name FMSSET Servi service name FRS SET Servi service name IPSET Servi service name TCP User’s Guide SET Servi service name PRIoritySH Servi PRI servicenum SET Servi service name RECeiveTCP/IP Commands String CommandsSET IP RANge User’s Guide SET IP ACcessSH IP ACcess SET IP ARP ENableSET IP FTP SET IP ChksumSET IP Http SET IP LPD SET IP Tftp SET IP TCPShows TCP/IP related Parameters Sample output SH IPFirmware Update User’s Guide SH LOAd Shows the firmware update parameters Sample outputSH Free Other CommandsSET Default ExitSave SET PoweronSH Poweron InitUnprotect Netware CommandsSET Netw SErver User’s Guide SET Netw POllingSET Netw QServer SET Netw REscanEmail Printing Commands SET Smtp ADdress SET POP3 PAsswordSET POP3 TImeout SET Smtp ENableSH POP3 DLC / Netbeui CommandsSET DLC ENable SET DLC TIMeoutSH DLC Appletalk CommandsSET APPletalk ZOne Configures the Appletalk Zone for this serverExtendView Wireless Security ConfigurationKey Selection SH NW SET NW KEY# SH NW Speed SET NW Certcn SH NW Certexp SH NW Inap SET NW Wpapsk