Sony SX-215 user manual Troubleshooting, Introduction, Printing Problems

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User’s Guide

Section 4 – Troubleshooting

Introduction

This section describes procedures for troubleshooting problems you may encounter with the print server, and is divided into the following sections:

Installation Problems

Intermittent Problems

Protocol-Specific Troubleshooting

If you have followed the steps in this section and you believe that you have a defective print server, then please refer to Section 5 – Where to Get Help for information on returning defective products.

Printing Problems

If you cannot print to the print server after you install it, check the following:

Make sure that the printer is powered on and is on-line, and that all cables are securely plugged in.

If the printer initializes successfully but you cannot print, the problem could be one of the following:

There is a problem with the interface between the print server and the printer.

There is a problem with the network connection or cabling.

There is a queue setup problem, a print server setup problem, or other protocol-related

problem.

Checking the Interface between the Print Server and the Printer:

1.

Ensure that the print server is securely plugged into the printer.

2.After the printer is powered ON, wait until the printer initializes, and then print a self-test page by pushing the Test button on the back of the print server for approximately one second.

NOTE: Pushing the Test button for more than five seconds will restore the factory default configuration settings.

If the self-test does not print, then there is possibly a hardware problem. Double-check the connections. If you still cannot print, then make sure that your printer is capable of printing text, PCL or PostScript (the self-test will not work unless one of these is supported). The only way to test such printers is to use an application program with the correct printer drivers.

The following are some examples of printers that do not support direct printing of text files:

Some Windows printers (usually low-end inkjet printers) perform all the image rasterization in the printer driver, so the printer only understands a raw image file.

Many plotters only support HP-GL/2, RTL, or proprietary languages.

If you are getting distorted printouts, try printing using the generic/text printer driver.

Document #40181-420 Rev. B

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Contents User’s Guide SX-200/SX-215User’s Guide User’s Guide SET Port P1 Sojbusy SET IP TCP SH Smtp Product Overview Introduction Package ContentsUser’s Guide About This User’s Guide Windows System RequirementsOther Operating System Requirements User’s Guide Wireless Print Server Requirements User’s Guide Print Server Components Label Color State Status LED IndicatorsPushbutton Functions Factory Default SettingsDefault Settings wired and wireless print servers Wireless Default Settings wireless print servers onlyBefore You Begin Hardware InstallationUser’s Guide User’s Guide Verifying the Connection to the Printer Web Browser Interface Configuration and ManagementConfiguration Options ExtendView UtilityConfiguration Console HP Web JetAdmin UtilityDocument #40181-420 Rev. B User’s Guide Telnet Adding the Standard TCP/IP Port User’s Guide Windows Print Queue ConfigurationSelect the local printer, as shown below, and click Next User’s Guide User’s Guide Macintosh Print Queue Configuration Configuring to Print Using TCP/IP OS Troubleshooting Printing ProblemsIntroduction Checking the Network Connection and Cabling Troubleshooting Windows ProblemsUser’s Guide Troubleshooting Network Configuration Problems User’s Guide Troubleshooting Wireless Configuration Problems Where to Get Help User’s Guide Returning Products Information for United States Users SX-200 Appendix a Safety and Regulatory NoticesInformation for Canadian Users IC notice SX-200 User’s Guide Declaration of Conformity FCC SX-200Declaration of Conformity CE SX-200 User’s Guide Information for European Users SX-200Information for Canadian Users IC Notice SX-215 User’s Guide Declaration of Conformity FCC SX-215User’s Guide Appendix B Updating Firmware User’s Guide User’s Guide Loading New Firmware Macintosh OS-X User’s Guide Command console access information Telnet Command Console AccessSerial Port Command Console Access SET NW ENC Network CommandsSH NW SH NW AuthSET NW Keyval SH NW ModeSH NW ENC SET NW KEY#SH NW Speed CL NW BSsid SET NW CERTCN2 SH NW StatsSET NW Certcn SH NW CertcnSET NW Certkey SH NW CERTCN2SET NW Certexp SH NW CertexpSET NW Realm SET NW PWSET NW Inap SH NW InapSET NW Iroam SH NW WpagroupSET NW Wpapsk SET NW WpatraceSET NW REGDOMain SH NW IroamSET NW DFS SH NW DFSSets Ethernet Speed to 10baseT, 100baseTX, or Autosense Port CommandsSET NW Wired SH NW REGDOMainUser’s Guide Shows Port parameters Sample output User’s Guide Parallel Port CommandsEnable or disable bidirectional mode SET Port P1 BIDirSET Port P1 Nbuf ENable DIsable Enable or disable PJL status initializationCL Port port JOB SET SERVEr NAme Server Information CommandsUSB Port Commands SET SERVEr DEscriptionSET Snmp SETCOMM1 SET Snmp SETCOMM2SH Serial SH VErsion User’s Guide SH SERVErSH SERVEr COunters SH SnmpSET Servi service name FIlter Service CommandsSET Servi service name BOT SET Servi service name EOTSET Servi service name NAme SET Servi service name FMSSET Servi service name FRS SET Servi service name IPSET Servi service name TCP User’s Guide SET Servi service name PRIoritySH Servi PRI servicenum SET Servi service name RECeiveTCP/IP Commands String CommandsSET IP RANge User’s Guide SET IP ACcessSH IP ACcess SET IP ARP ENableSET IP Chksum SET IP FTPSET IP Http SET IP LPD SET IP Tftp SET IP TCPShows TCP/IP related Parameters Sample output SH IPFirmware Update User’s Guide SH LOAd Shows the firmware update parameters Sample outputSH Free Other CommandsSET Default ExitSave SET PoweronSH Poweron InitUnprotect Netware CommandsSET Netw SErver User’s Guide SET Netw POllingSET Netw QServer SET Netw REscanEmail Printing Commands SET Smtp ADdress SET POP3 PAsswordSET POP3 TImeout SET Smtp ENableSH POP3 DLC / Netbeui CommandsSET DLC ENable SET DLC TIMeoutSH DLC Appletalk CommandsSET APPletalk ZOne Configures the Appletalk Zone for this serverExtendView Wireless Security ConfigurationKey Selection SH NW SET NW KEY# SH NW Speed SET NW Certcn SH NW Certexp SH NW Inap SET NW Wpapsk
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