Spectra Logic RXT150 manual 11The Diagnostics Tracing Menu

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Chapter 2. Troubleshooting the RXT150

4.Type 4, then press the Enter key on your keyboard; the Diagnostics Tracing Menu displays (Figure 2-10).

Figure 2-11The Diagnostics Tracing Menu.

5.Type 1 or 2 (as instructed by SpectraGuard Support), the press Enter. The trace should take less than two minutes to run.

6.Copy the trace information.

7.Paste the trace information into an e-mail for SpectraGuard Support.

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Contents Spectra RXT150 RXT Media Spectra RXTLicense Web Site United States Office European OfficeAC Power High Voltage Contents Warranty and Repair Conventions Used In This Guide About This GuideIntended Audience Related PublicationsEjecting RXT Media Troubleshooting the RXT150Using the Force Eject Utility 2The Load/Unload button Holding the Load/Unload Button3The four screws on the bottom of the unit Using an Allen Wrench for Manual EjectBack Messages Checking Messages and Flash CodesFlash Codes Capturing Debug Files with the Web Interface Capturing Debug Files8The Get Debug Files Utility screen 9The System Trace screen Viewing Debug Files on the Web InterfaceBefore You Begin Capturing Debug Files with the Serial InterfaceCapturing Debug Files 11The Diagnostics Tracing Menu Resetting the RXT150 with the Digital Display Resetting the RXT150Resetting the RXT150 Resetting the RXT150 with the Serial InterfaceMedia Pack Types SpecificationsBefore Replacing Disk Drives 1System message indicating an RXT media disk drive problem2The Get RXT Media Pack Drive Status Utility screen Preparing to Replace a Failed Disk DriveOpening the Media Pack Replacing a Disk Drive Silver and Green RXT MediaProceed to Disconnecting the Disk Drive on 6The screws on one side of a Silver RXT media pack Disconnecting the Disk Drive8The ESD screw Silver media shown 10The bracket screw Silver media shown 12Disconnecting the disk drive connector 13Replacing the bracket on the connector Installing the New Disk Drive in Silver and Green RXT MediaIf the drive you replaced is the drive underneath 16The cut-outs. -17Replacing the ESD panel 19The two side panel screws Replacing a Disk Drive in Gold RXT Media22The cover in place Reformatting a Disk Pack FinishContacting SpectraGuard Support RXT Media RecommendationShipping Information RMA ReturnsRXT150 Repair Policy Limited WarrantyOut-of-Warranty Repairs Warranty ShippingWarranty Turnaround Time Warranty Provisions for Units Located in EuropeSame Business Day On-Site Service with Four-Hour Response Standard Repair Service for the RXT150Advanced Service Options for the RXT150 Four-Hour Response On-Site ServiceRXT Media Repair Policy Limited Warranty for RXT MediaNext Business Day Replacement Service for RXT Media Next Business Day Replacement Service HighlightsExpress Repair Service Instructions Express Repair Service for RXT MediaAssisted Self-Maintenance for RXT Media Express Repair Service Highlights