Spectra Logic RXT150 manual RXT Media Recommendation, Contacting SpectraGuard Support

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4Warranty and Repair

This chapter reviews the RXT150 warranty and Spectra Logic’s repair policies and processes:

•Contacting SpectraGuard Support on page 37

•RMA Returns on page 38

•RXT150 Repair Policy on page 39

Note: This warranty applies only to the RXT150. It does not include RXT media.

RXT Media Recommendation

Spectra Logic recommends storing spare RXT media on site for facilities requiring immediate access to spare media to accommodate data growth or replace failed media. This practice is recommended for all media, including RXT media and tape cartridges.

Contacting SpectraGuard Support

United States and Canada

800.227.4637 or 303.449.0160

support@spectralogic.com

 

Mexico, Central America, and South America

303.449.0160

Asia, Australia, and New Zealand

support@spectralogic.com

Europe, Africa, and the Middle East

+44 (0) 870 112 2185

gb-spectralogicsupport@kodak.com

 

Note: Product documentation and knowledge base articles are available on Spectra Logic’s Web site at www.SpectraLogic.com/Support.

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Contents Spectra RXT150 RXT Media Spectra RXTLicense Web Site United States Office European OfficeAC Power High Voltage Contents Warranty and Repair Intended Audience About This GuideRelated Publications Conventions Used In This GuideEjecting RXT Media Troubleshooting the RXT150Using the Force Eject Utility 2The Load/Unload button Holding the Load/Unload Button3The four screws on the bottom of the unit Using an Allen Wrench for Manual EjectBack Messages Checking Messages and Flash CodesFlash Codes Capturing Debug Files with the Web Interface Capturing Debug Files8The Get Debug Files Utility screen 9The System Trace screen Viewing Debug Files on the Web InterfaceBefore You Begin Capturing Debug Files with the Serial InterfaceCapturing Debug Files 11The Diagnostics Tracing Menu Resetting the RXT150 with the Digital Display Resetting the RXT150Resetting the RXT150 Resetting the RXT150 with the Serial InterfaceMedia Pack Types SpecificationsBefore Replacing Disk Drives 1System message indicating an RXT media disk drive problem2The Get RXT Media Pack Drive Status Utility screen Preparing to Replace a Failed Disk DriveOpening the Media Pack Replacing a Disk Drive Silver and Green RXT MediaProceed to Disconnecting the Disk Drive on 6The screws on one side of a Silver RXT media pack Disconnecting the Disk Drive8The ESD screw Silver media shown 10The bracket screw Silver media shown 12Disconnecting the disk drive connector 13Replacing the bracket on the connector Installing the New Disk Drive in Silver and Green RXT MediaIf the drive you replaced is the drive underneath 16The cut-outs. -17Replacing the ESD panel 19The two side panel screws Replacing a Disk Drive in Gold RXT Media22The cover in place Reformatting a Disk Pack FinishContacting SpectraGuard Support RXT Media RecommendationShipping Information RMA ReturnsRXT150 Repair Policy Limited WarrantyWarranty Turnaround Time Warranty ShippingWarranty Provisions for Units Located in Europe Out-of-Warranty RepairsAdvanced Service Options for the RXT150 Standard Repair Service for the RXT150Four-Hour Response On-Site Service Same Business Day On-Site Service with Four-Hour ResponseNext Business Day Replacement Service for RXT Media Limited Warranty for RXT MediaNext Business Day Replacement Service Highlights RXT Media Repair PolicyAssisted Self-Maintenance for RXT Media Express Repair Service for RXT MediaExpress Repair Service Highlights Express Repair Service Instructions
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