Spectra Logic manual Troubleshooting the RXT150, Ejecting RXT Media

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2 Troubleshooting the RXT150

This chapter covers the following information:

•Ejecting RXT Media, below

•Checking Messages and Flash Codes on page 13

•Capturing Debug Files on page 15

•Resetting the RXT150 on page 20

Ejecting RXT Media

Note: Before you attempt to eject media in one of the following ways, be sure to call SpectraGuard Technical Support. They may want to have you gather logs or traces first so that they can analyze the problem.

When an RXT media pack is stuck in a drive (that is, if a problem prevents the pack from ejecting), try one of the following procedures:

•First, try using the Force Eject utility, as described on page 9.

•Next, try holding the Load/Unload button, as described on page 10.

•If the Load/Unload button has no effect, you can try using an Allen wrench for a manual eject, as described on page 11.

Caution: If the RXT media pack fails to eject after attempting these methods, contact SpectraGuard Technical Support for assistance. Do not try other methods of forcing the RXT media out of the RXT150.

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Contents Spectra RXT Spectra RXT150 RXT MediaLicense United States Office European Office Web SiteAC Power High Voltage Contents Warranty and Repair About This Guide Intended AudienceRelated Publications Conventions Used In This GuideTroubleshooting the RXT150 Ejecting RXT MediaUsing the Force Eject Utility Holding the Load/Unload Button 2The Load/Unload buttonUsing an Allen Wrench for Manual Eject 3The four screws on the bottom of the unitBack Checking Messages and Flash Codes MessagesFlash Codes Capturing Debug Files Capturing Debug Files with the Web Interface8The Get Debug Files Utility screen Viewing Debug Files on the Web Interface 9The System Trace screenCapturing Debug Files Capturing Debug Files with the Serial InterfaceBefore You Begin 11The Diagnostics Tracing Menu Resetting the RXT150 Resetting the RXT150 with the Digital DisplayResetting the RXT150 with the Serial Interface Resetting the RXT150Specifications Media Pack Types1System message indicating an RXT media disk drive problem Before Replacing Disk DrivesPreparing to Replace a Failed Disk Drive 2The Get RXT Media Pack Drive Status Utility screenReplacing a Disk Drive Silver and Green RXT Media Opening the Media PackProceed to Disconnecting the Disk Drive on Disconnecting the Disk Drive 6The screws on one side of a Silver RXT media pack8The ESD screw Silver media shown 10The bracket screw Silver media shown 12Disconnecting the disk drive connector Installing the New Disk Drive in Silver and Green RXT Media 13Replacing the bracket on the connectorIf the drive you replaced is the drive underneath 16The cut-outs. -17Replacing the ESD panel Replacing a Disk Drive in Gold RXT Media 19The two side panel screws22The cover in place Finish Reformatting a Disk PackRXT Media Recommendation Contacting SpectraGuard SupportRMA Returns Shipping InformationLimited Warranty RXT150 Repair PolicyWarranty Shipping Warranty Turnaround TimeWarranty Provisions for Units Located in Europe Out-of-Warranty RepairsStandard Repair Service for the RXT150 Advanced Service Options for the RXT150Four-Hour Response On-Site Service Same Business Day On-Site Service with Four-Hour ResponseLimited Warranty for RXT Media Next Business Day Replacement Service for RXT MediaNext Business Day Replacement Service Highlights RXT Media Repair PolicyExpress Repair Service for RXT Media Assisted Self-Maintenance for RXT MediaExpress Repair Service Highlights Express Repair Service Instructions