Spectra Logic RXT150 manual Warranty Shipping, Warranty Turnaround Time, Out-of-Warranty Repairs

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Chapter 4. Warranty and Repair

Warranty Shipping

The RXT150 unit must be returned in the original carton and packed with the original packing material. Failure to do so will void the warranty. See the label on the inside lid of the shipping container for instructions on packing the RXT150.

The purchaser is responsible for paying the shipping and insurance charges for warranty goods to Spectra Logic. Spectra Logic will pay for shipping the repaired item back to the purchaser.

International warranty repairs must be accompanied by a commercial invoice, a packing slip, and a carrier waybill. The following must be written on the invoice:

GOODS OF U.S. ORIGIN, RETURN FOR WARRANTY REPAIR, VALUE FOR CUSTOMS USE ONLY.

Import duties assessed on incoming shipments will be prorated to the customer's account if proper documentation does not accompany the shipment.

Warranty Turnaround Time

A standard repair turnaround time is two weeks from receipt of the product. Spectra Logic shall reserve the right to replace the unit if it cannot be repaired within the two week time frame. Advanced service options can be purchased for an additional fee.

Warranty Provisions for Units Located in Europe

Spectra Logic has implemented special arrangements for honoring warranties on libraries located in Europe. Please contact SpectraGuard Support for details.

Out-of-Warranty Repairs

Contact technical support for the current fixed repair price for the RXT150. The repair is warranted for ninety days from the date the unit is shipped to a customer.

Out-of-Warranty Shipping

All non-warranty units will be shipped back to the purchaser as determined by the purchaser. Shipping charges to and from Spectra Logic are the responsibility of the purchaser. International customers with non-warranty units are responsible for customs and duties charges coming into the United States as well as charges on returned products into their own countries.

Out-of-Warranty Turnaround Time

The non-warranty turnaround time is two weeks from receipt of the unit. Spectra Logic reserves the right to either repair or replace the unit.

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Contents Spectra RXT Spectra RXT150 RXT MediaLicense United States Office European Office Web SiteAC Power High Voltage Contents Warranty and Repair About This Guide Intended AudienceRelated Publications Conventions Used In This GuideTroubleshooting the RXT150 Ejecting RXT MediaUsing the Force Eject Utility Holding the Load/Unload Button 2The Load/Unload buttonUsing an Allen Wrench for Manual Eject 3The four screws on the bottom of the unitBack Checking Messages and Flash Codes MessagesFlash Codes Capturing Debug Files Capturing Debug Files with the Web Interface8The Get Debug Files Utility screen Viewing Debug Files on the Web Interface 9The System Trace screenBefore You Begin Capturing Debug Files with the Serial InterfaceCapturing Debug Files 11The Diagnostics Tracing Menu Resetting the RXT150 Resetting the RXT150 with the Digital DisplayResetting the RXT150 with the Serial Interface Resetting the RXT150Specifications Media Pack Types1System message indicating an RXT media disk drive problem Before Replacing Disk DrivesPreparing to Replace a Failed Disk Drive 2The Get RXT Media Pack Drive Status Utility screenReplacing a Disk Drive Silver and Green RXT Media Opening the Media PackProceed to Disconnecting the Disk Drive on Disconnecting the Disk Drive 6The screws on one side of a Silver RXT media pack8The ESD screw Silver media shown 10The bracket screw Silver media shown 12Disconnecting the disk drive connector Installing the New Disk Drive in Silver and Green RXT Media 13Replacing the bracket on the connectorIf the drive you replaced is the drive underneath 16The cut-outs. -17Replacing the ESD panel Replacing a Disk Drive in Gold RXT Media 19The two side panel screws22The cover in place Finish Reformatting a Disk PackRXT Media Recommendation Contacting SpectraGuard SupportRMA Returns Shipping InformationLimited Warranty RXT150 Repair PolicyWarranty Shipping Warranty Turnaround TimeWarranty Provisions for Units Located in Europe Out-of-Warranty RepairsStandard Repair Service for the RXT150 Advanced Service Options for the RXT150Four-Hour Response On-Site Service Same Business Day On-Site Service with Four-Hour ResponseLimited Warranty for RXT Media Next Business Day Replacement Service for RXT MediaNext Business Day Replacement Service Highlights RXT Media Repair PolicyExpress Repair Service for RXT Media Assisted Self-Maintenance for RXT MediaExpress Repair Service Highlights Express Repair Service Instructions
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