Spectra Logic manual RXT150 Repair Policy, Limited Warranty

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Chapter 4. Warranty and Repair

RXT150 Repair Policy

Limited Warranty

Spectra Logic warrants the RXT150 to be in good working order for a period of one full year from the date of shipment from Spectra Logic or an authorized Spectra Logic dealer. Should this product fail to be in good working order at any time during this one-year period, Spectra Logic will, at its option, repair or replace this product at no additional charge except as follows:

Suspect parts sent to Spectra Logic will be repaired or replaced. Exchanged parts will be either reconditioned or new at the option of Spectra Logic. This limited warranty does not include:

Service to repair damage resulting from:

Accident

Disaster

Misuse

Abuse

Non-Spectra Logic modification of the product including, but not limited to, product expansion through plug-in additions except as provided by Spectra Logic

Removal of serial number tags

Physical damage caused by inadequate packaging

If any of the above conditions exist, Spectra Logic reserves the right to repair the unit at the current fixed price of repair.

Warranty service can be acquired during the one-year period by shipping the product to Spectra Logic with an invoice and Return Materials Authorization (RMA) number.

Note: No return can be accepted without an RMA number from Spectra Guard technical support. Returns must be shipped prepaid in their original packing containers; damage incurred in transit is not covered by Spectra Logic’s warranty.

Spectra Logic makes no other warranties, expressed or implied, and specifically disclaims any warranty of merchantability or fitness for a particular purpose or use. If this product is not in good working condition as warranted above, your sole remedy shall be replacement or repair as provided above. In no event will Spectra Logic be liable to you for any damages, including any lost profits, lost savings, or other incidental or consequential damages arising out of the use of or inability to use such product, even if Spectra Logic has been advised of the possibility of such damages, or for any claim by any other party.

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Contents Spectra RXT150 RXT Media Spectra RXTLicense Web Site United States Office European OfficeAC Power High Voltage Contents Warranty and Repair Conventions Used In This Guide About This GuideIntended Audience Related PublicationsEjecting RXT Media Troubleshooting the RXT150Using the Force Eject Utility 2The Load/Unload button Holding the Load/Unload Button3The four screws on the bottom of the unit Using an Allen Wrench for Manual EjectBack Messages Checking Messages and Flash CodesFlash Codes Capturing Debug Files with the Web Interface Capturing Debug Files8The Get Debug Files Utility screen 9The System Trace screen Viewing Debug Files on the Web InterfaceCapturing Debug Files with the Serial Interface Before You BeginCapturing Debug Files 11The Diagnostics Tracing Menu Resetting the RXT150 with the Digital Display Resetting the RXT150Resetting the RXT150 Resetting the RXT150 with the Serial InterfaceMedia Pack Types SpecificationsBefore Replacing Disk Drives 1System message indicating an RXT media disk drive problem2The Get RXT Media Pack Drive Status Utility screen Preparing to Replace a Failed Disk DriveOpening the Media Pack Replacing a Disk Drive Silver and Green RXT MediaProceed to Disconnecting the Disk Drive on 6The screws on one side of a Silver RXT media pack Disconnecting the Disk Drive8The ESD screw Silver media shown 10The bracket screw Silver media shown 12Disconnecting the disk drive connector 13Replacing the bracket on the connector Installing the New Disk Drive in Silver and Green RXT MediaIf the drive you replaced is the drive underneath 16The cut-outs. -17Replacing the ESD panel 19The two side panel screws Replacing a Disk Drive in Gold RXT Media22The cover in place Reformatting a Disk Pack FinishContacting SpectraGuard Support RXT Media RecommendationShipping Information RMA ReturnsRXT150 Repair Policy Limited WarrantyOut-of-Warranty Repairs Warranty ShippingWarranty Turnaround Time Warranty Provisions for Units Located in EuropeSame Business Day On-Site Service with Four-Hour Response Standard Repair Service for the RXT150Advanced Service Options for the RXT150 Four-Hour Response On-Site ServiceRXT Media Repair Policy Limited Warranty for RXT MediaNext Business Day Replacement Service for RXT Media Next Business Day Replacement Service HighlightsExpress Repair Service Instructions Express Repair Service for RXT MediaAssisted Self-Maintenance for RXT Media Express Repair Service Highlights