Spectra Logic manual Resetting the RXT150 with the Digital Display

Page 20

Chapter 2. Troubleshooting the RXT150

Resetting the RXT150

Resetting the RXT150 allows a soft reboot of the drive.

Caution: Never reset the drive while data is being written to RXT media.

Only reset the drive on the recommendation of SpectraGuard Technical Support. A drive reset erases valuable log information that SpectraGuard Support staff can use to diagnose problems.

Proceed to one of the following:

•Resetting the RXT150 with the Digital Display, below

•Resetting the RXT150 with the Serial Interface on page 21

Resetting the RXT150 with the Digital Display

1.Make sure that an RXT media pack is not loaded.

2.Make sure that the display is in ready mode; the display blank is and the LED in the lower right corner flashing slowly and steadily.

3.Press Select to display A, then press Load/Unload repeatedly to

display J.

4.Press Select to continue with the task. The next character to

display is a question mark (?).

Display

Select

Load/ Unload

5.Press Load/Unload; an N for No displays.

6.Press Load/Unload; a Y for Yes displays; press Select.

The reset takes several minutes. During this time, the display shows a sequence of characters, then the RXT150 reboots. The RXT150 is reset and ready to use when the display returns to ready mode.

20

Image 20

Contents Spectra RXT Spectra RXT150 RXT MediaLicense United States Office European Office Web SiteAC Power High Voltage Contents Warranty and Repair About This Guide Intended AudienceRelated Publications Conventions Used In This GuideTroubleshooting the RXT150 Ejecting RXT MediaUsing the Force Eject Utility Holding the Load/Unload Button 2The Load/Unload buttonUsing an Allen Wrench for Manual Eject 3The four screws on the bottom of the unitBack Checking Messages and Flash Codes MessagesFlash Codes Capturing Debug Files Capturing Debug Files with the Web Interface8The Get Debug Files Utility screen Viewing Debug Files on the Web Interface 9The System Trace screenCapturing Debug Files Capturing Debug Files with the Serial InterfaceBefore You Begin 11The Diagnostics Tracing Menu Resetting the RXT150 Resetting the RXT150 with the Digital DisplayResetting the RXT150 with the Serial Interface Resetting the RXT150Specifications Media Pack Types1System message indicating an RXT media disk drive problem Before Replacing Disk DrivesPreparing to Replace a Failed Disk Drive 2The Get RXT Media Pack Drive Status Utility screenReplacing a Disk Drive Silver and Green RXT Media Opening the Media PackProceed to Disconnecting the Disk Drive on Disconnecting the Disk Drive 6The screws on one side of a Silver RXT media pack8The ESD screw Silver media shown 10The bracket screw Silver media shown 12Disconnecting the disk drive connector Installing the New Disk Drive in Silver and Green RXT Media 13Replacing the bracket on the connectorIf the drive you replaced is the drive underneath 16The cut-outs. -17Replacing the ESD panel Replacing a Disk Drive in Gold RXT Media 19The two side panel screws22The cover in place Finish Reformatting a Disk PackRXT Media Recommendation Contacting SpectraGuard SupportRMA Returns Shipping InformationLimited Warranty RXT150 Repair PolicyWarranty Shipping Warranty Turnaround TimeWarranty Provisions for Units Located in Europe Out-of-Warranty RepairsStandard Repair Service for the RXT150 Advanced Service Options for the RXT150Four-Hour Response On-Site Service Same Business Day On-Site Service with Four-Hour ResponseLimited Warranty for RXT Media Next Business Day Replacement Service for RXT MediaNext Business Day Replacement Service Highlights RXT Media Repair PolicyExpress Repair Service for RXT Media Assisted Self-Maintenance for RXT MediaExpress Repair Service Highlights Express Repair Service Instructions