Spectra Logic RXT150 manual RXT Media Repair Policy, Limited Warranty for RXT Media

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Chapter 4. Warranty and Repair

RXT Media Repair Policy

Limited Warranty for RXT Media

RXT media is warranted for three years return-to-factory. The standard turn-around time is two weeks from receipt of the product. Upon completion of repair, Spectra Logic will return the unit via two-day shipment.

Note: Spectra Logic will return a fully functioning media pack with the appropriate RAID level; however, all data on the media will be lost due to the re-manufacturing process.

Next Business Day Replacement Service for RXT Media

Next Business Day Replacement Service enables the customer to receive a replacement unit quickly if the unit requires repair. Next Business Day Replacement is available throughout North America and the European Union. Contact your local Spectra Logic sales representative for locations outside of North America or the European Union.

Next Business Day Replacement Service Highlights

Telephone Support Telephone support for RXT media is defined in the Telephone Support section of the appropriate RXT150 support contract. Please reference the RXT150 contract for specific days and times.

Individual SATA Disk Drive Replacement Upon verification that a disk drive within the media pack requires repair, a replacement disk drive will be shipped the same day for delivery the next business day. Confirmation that Spectra Logic hardware requires repair must be established by 2:30pm MST for next day delivery. Customers do not receive same-day onsite service for replacement components. If an individual disk drive is shipped, the customer is responsible for replacing the faulty disk in the RXT media pack and rebuilding the RAID volume. Spectra Logic is available during the hours listed in the RXT150 contract for telephone support to assist with the installation of replacement components if needed.

RXT Media Pack Replacement If the entire RXT media pack requires replacement, three days build time may be necessary. Once the replacement RXT media pack has been built and tested, it will be shipped for next business day delivery.

Online Support www.SpectraLogic.com/Support provides extensive product documentation and online training for customer reference.

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Contents Spectra RXT Spectra RXT150 RXT MediaLicense United States Office European Office Web SiteAC Power High Voltage Contents Warranty and Repair Related Publications About This GuideIntended Audience Conventions Used In This GuideTroubleshooting the RXT150 Ejecting RXT MediaUsing the Force Eject Utility Holding the Load/Unload Button 2The Load/Unload buttonUsing an Allen Wrench for Manual Eject 3The four screws on the bottom of the unitBack Checking Messages and Flash Codes MessagesFlash Codes Capturing Debug Files Capturing Debug Files with the Web Interface8The Get Debug Files Utility screen Viewing Debug Files on the Web Interface 9The System Trace screenCapturing Debug Files with the Serial Interface Before You BeginCapturing Debug Files 11The Diagnostics Tracing Menu Resetting the RXT150 Resetting the RXT150 with the Digital DisplayResetting the RXT150 with the Serial Interface Resetting the RXT150Specifications Media Pack Types1System message indicating an RXT media disk drive problem Before Replacing Disk DrivesPreparing to Replace a Failed Disk Drive 2The Get RXT Media Pack Drive Status Utility screenReplacing a Disk Drive Silver and Green RXT Media Opening the Media PackProceed to Disconnecting the Disk Drive on Disconnecting the Disk Drive 6The screws on one side of a Silver RXT media pack8The ESD screw Silver media shown 10The bracket screw Silver media shown 12Disconnecting the disk drive connector Installing the New Disk Drive in Silver and Green RXT Media 13Replacing the bracket on the connectorIf the drive you replaced is the drive underneath 16The cut-outs. -17Replacing the ESD panel Replacing a Disk Drive in Gold RXT Media 19The two side panel screws22The cover in place Finish Reformatting a Disk PackRXT Media Recommendation Contacting SpectraGuard SupportRMA Returns Shipping InformationLimited Warranty RXT150 Repair PolicyWarranty Provisions for Units Located in Europe Warranty ShippingWarranty Turnaround Time Out-of-Warranty RepairsFour-Hour Response On-Site Service Standard Repair Service for the RXT150Advanced Service Options for the RXT150 Same Business Day On-Site Service with Four-Hour ResponseNext Business Day Replacement Service Highlights Limited Warranty for RXT MediaNext Business Day Replacement Service for RXT Media RXT Media Repair PolicyExpress Repair Service Highlights Express Repair Service for RXT MediaAssisted Self-Maintenance for RXT Media Express Repair Service Instructions
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