Chapter 4. Warranty and Repair
RMA Returns
Your technical support representative may ask you to return a problem component to Spectra Logic for servicing. To return an RXT150 or component for service:
1.Obtain a Return Materials Authorization (RMA) number from a technical support representative; this number identifies the part on its arrival.
2.Pack the component in its original shipping materials and as instructed by Spectra Logic.
Note: If the component is improperly packed, the warranty is void.
3.Send the component to the following address:
Spectra Logic Corporation Attn: [RMA number] Suite B
5571 Arapahoe Avenue Boulder, Colorado 80303
USA
Note: Be sure to reference the RMA number on your RXT150 or component, or its repair will be delayed.
4.For
Shipping Information
The following table lists the physical specifications for shipping purposes.
| RXT150 | Gold | Silver | Green | |
| RXT Media | RXT Media | RXT Media | ||
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Height | 5.9 in. (15.0 cm) | 2.4 in. (6.1 cm) | 2.4 in. (6.1 cm) | 2.4 in. (6.1 cm) | |
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Width | 9.8 in. (24.9 cm) | 4.6 in. (11.7 cm) | 4.6 in. (11.7 cm) | 4.6 in. (11.7 cm) | |
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Depth | 13.5 in. (34.3 cm) | 10.1 in. (25.7 cm) | 10.1 in. (25.7 cm) | 13.9 in. (35.3 cm) | |
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Weight | 15 lbs. (6.8 kg) | 4.7 lbs (2.1 kg) | 8.4 lbs (3.8 kg) | ||
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Caution: Do not ship the RXT150 with RXT media in the drive.
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