Spectra Logic RXT150 manual Warranty and Repair

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Contents
Chapter 4. Warranty and Repair	37

RXT Media Recommendation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Contacting SpectraGuard Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

RMA Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

RXT150 Repair Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

RXT Media Repair Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

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Contents Spectra RXT Spectra RXT150 RXT MediaLicense United States Office European Office Web SiteAC Power High Voltage Contents Warranty and Repair Related Publications About This GuideIntended Audience Conventions Used In This GuideTroubleshooting the RXT150 Ejecting RXT MediaUsing the Force Eject Utility Holding the Load/Unload Button 2The Load/Unload buttonUsing an Allen Wrench for Manual Eject 3The four screws on the bottom of the unitBack Checking Messages and Flash Codes MessagesFlash Codes Capturing Debug Files Capturing Debug Files with the Web Interface8The Get Debug Files Utility screen Viewing Debug Files on the Web Interface 9The System Trace screenCapturing Debug Files with the Serial Interface Before You BeginCapturing Debug Files 11The Diagnostics Tracing Menu Resetting the RXT150 Resetting the RXT150 with the Digital DisplayResetting the RXT150 with the Serial Interface Resetting the RXT150Specifications Media Pack Types1System message indicating an RXT media disk drive problem Before Replacing Disk DrivesPreparing to Replace a Failed Disk Drive 2The Get RXT Media Pack Drive Status Utility screenReplacing a Disk Drive Silver and Green RXT Media Opening the Media PackProceed to Disconnecting the Disk Drive on Disconnecting the Disk Drive 6The screws on one side of a Silver RXT media pack8The ESD screw Silver media shown 10The bracket screw Silver media shown 12Disconnecting the disk drive connector Installing the New Disk Drive in Silver and Green RXT Media 13Replacing the bracket on the connectorIf the drive you replaced is the drive underneath 16The cut-outs. -17Replacing the ESD panel Replacing a Disk Drive in Gold RXT Media 19The two side panel screws22The cover in place Finish Reformatting a Disk PackRXT Media Recommendation Contacting SpectraGuard SupportRMA Returns Shipping InformationLimited Warranty RXT150 Repair PolicyWarranty Provisions for Units Located in Europe Warranty ShippingWarranty Turnaround Time Out-of-Warranty RepairsFour-Hour Response On-Site Service Standard Repair Service for the RXT150Advanced Service Options for the RXT150 Same Business Day On-Site Service with Four-Hour ResponseNext Business Day Replacement Service Highlights Limited Warranty for RXT MediaNext Business Day Replacement Service for RXT Media RXT Media Repair PolicyExpress Repair Service Highlights Express Repair Service for RXT MediaAssisted Self-Maintenance for RXT Media Express Repair Service Instructions