Promise Technology TX4000 user manual System Cmos Issues, Miscellaneous problems such as

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FastTrak TX4000 User Manual

Miscellaneous problems such as:

FastTrak TX4000 BIOS does not appear during boot

FastTrak TX4000 driver does not load

Slow data transfer rates

Move the FastTrak TX4000 card to a different PCI slot.

Intermittent data problems

Overclocking the PCI bus may cause the system to hang or data corruption. If you experience either of these problems and you are overclocking the PCI bus, set the PCI bus back to its normal setting to see if this is causing the errors.

System CMOS Issues

Set Motherboard CMOS Boot sequence to boot to FastTrak TX4000

On some Motherboard BIOS, it is necessary to set the Boot sequence to SCSI, A:, C: since the Promise card is identified as a SCSI card.

Motherboard CMOS displays C: or D: drive failure during startup

See the Drive-Related Errors section.

Using an Onboard IDE Card with FastTrak TX4000

If an onboard IDE controller is installed with hard disks, enable support in the Motherboard Standard CMOS Setup for the drives. Note that the onboard IDE hard drives will then be the bootable hard disk unless the system BIOS has a boot sequence setting with the option to specify booting to a different device.

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Contents Fasttrak TX4000 Trademarks CopyrightImportant Data Protection Information Contents Page What is the FastTrak TX4000 RAID Card? IntroductionPromise Array Management Utility PAM Keys Features and Benefits Features BenefitsCompatibility Quick Start Installing the FastTrak TX4000 Card Insert the FastTrak TX4000 card into an open PCI slotInstalling the Hard Drives IDE Creating Your Disk Array Creating an Array for Performance Creating a Security Array with New Drives Creating a Security Array with an Existing Data Drive QUANTUMCR8.4A Page Using FastBuild Configuration Utility Viewing FastTrak TX4000 Bios ScreenNavigating the FastBuild Setup Menu Using the Main MenuCreating Arrays Automatically Performance Optimize Array forDefining Typical Application Usage SecurityUsing a Hot Spare Drive Creating Multiple Disk ArraysViewing Drive Assignments Manually Creating an Array Selecting Array Type Selecting Stripe BlockGigabyte Boundary Assigning Drives to ArrayCreating a Mirrored Array Using New Drives Adding Fault Tolerance to an Existing Drive Source Disk Channel Drive ID Drive Model Capacity MB Making a FastTrak TX4000 Disk Array Bootable How FastTrak TX4000 Orders Arrays Creating a Hot Spare Drive for Mirrored ArraysHow FastTrak TX4000 Saves Array Information Deleting an Array QUANTUMCR8.4A Rebuilding a Mirrored Array QUANTUMCR8.4A Installing Software Drivers Procedure NumberNew Windows Server 2003 Installation Existing Windows Server 2003 Installation Confirming Windows Server 2003 Driver InstallationNew Windows XP Installation Existing Windows XP Installation Confirming Windows XP Driver InstallationNew Windows 2000 Installation Confirming Windows 2000 Driver Installation Existing WindowsNew Windows ME Installation Existing Windows ME Installation Confirming Driver Installation in Windows MENew Windows NT4.x Installation Existing Windows NT4.x Installation Removing the Driver from Windows NT4.xNew Windows 98 Installation Existing Windows 98 Installation Confirming Driver Installation in WindowsPage Disk Array Concepts About Adapter BiosFastBuild Auto Menu Setup About FastTrak TX4000Disk Array Description RAID Level Performance Fault Capacity No. Tolerance DrivesDisk Array Terms Disk Array MemberAbout RAID Levels Striping RAIDMirroring RAID Data Mirror Disk DrivesStriping / Mirror RAID 0+1 About Dual Data Redundancy Failed Array Event Drives Status Why?Configuring PCI IRQ resources Troubleshooting & TipsMotherboard Issues System locks up during boot up or when Windows startsIntermittent data problems System Cmos IssuesMiscellaneous problems such as Using an Onboard IDE Card with FastTrak TX4000Drive cannot be formed into an array Drive-Related ErrorsCritical Array Status Error Reported during Boot System Cmos displays C or D drive failure during StartupUnable to partition or format array Cannot Rebuild Mirrored RAID 1 Array Different drive lettering under Windows NT Operating System-Related IssuesPromise Windows driver does not appear in Device Manager Troubleshooting & Tips Performance Tips Re-Configure PCI Latency SettingOptimize Array for Performance Change Setting of PCI Bus Utilization Page Will Acpi work with HDDs on the FastTrak TX4000? Appendix a Frequently Asked QuestionsPre-Installation Can I use Atapi devices on the FastTrak TX4000 controller?RAID 1 Mirror Drive IssuesRAID 0 Stripe RAID 0+1 MirrorHow do I partition/format my FastTrak TX4000 RAID array? Installation Issues Post-InstallationAppendix B Technical Support Technical Support ServicesUSA Tech Support Center Pacific Rim Sales Office European Tech SupportChina Office Limited Warranty Disclaimer of other warrantiesYour Responsibility Returning Product for Repair