Promise Technology TX4000 user manual Installation Issues, Post-Installation

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FastTrak TX4000 User Manual

Installation Issues

(Capacity, Booting)

Q:Why are some drives recognized by the FastTrak TX4000 Array Setup utilities with only partial capacity?

A:Some hard drives ship with a jumper that reduces the addressable capacity of the drive to prevent problems with older systems that don’t support larger drives. Consult your hard drive documentation to set the jumper so that you can use the full capacity of the drive.

Q:How can I change the system boot sequence in order to boot from the FastTrak TX4000 array?

A:The boot sequence is controlled by the system BIOS. As far as the system BIOS is concerned, the FastTrak TX4000 controller and defined arrays are categorized as a SCSI device. This allows you to set the boot sequence in your BIOS setup utility to boot from SCSI first, rather than IDE.

If there are multiple SCSI add-in controllers in the system, then the boot sequence among them will be determined exclusively by their PCI slot priority. PCI slot #1 will be first, slot #2 second, etc. Put the FastTrak TX4000 controller in the PCI slot where it will be accessed ahead of other SCSI controllers if you want to boot from the array.

Q:How can I change the boot sequence between a PCI SCSI card and the FastTrak TX4000 RAID array?

A:Since all PCI devices are PnP, it is difficult to determine which device is addressed first. Some newer motherboard BIOSes have advanced options that identify devices and allow you to select which device will be assigned resources first. Otherwise you may have to physically switch the device cards on the PCI slots so that the boot device is in the highest priority slot number (see previous question).

Post-Installation

Q: Why can’t I see the drives on the FastTrak TX4000 under FDISK?

A:You have not created an array yet. If no array has been created, the system will not recognize drive(s) attached to the FastTrak TX4000.

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Contents Fasttrak TX4000 Trademarks CopyrightImportant Data Protection Information Contents Page What is the FastTrak TX4000 RAID Card? IntroductionPromise Array Management Utility PAM Keys Features and Benefits Features BenefitsCompatibility Quick Start Installing the FastTrak TX4000 Card Insert the FastTrak TX4000 card into an open PCI slotInstalling the Hard Drives IDE Creating Your Disk Array Creating an Array for Performance Creating a Security Array with New Drives Creating a Security Array with an Existing Data Drive QUANTUMCR8.4A Page Using FastBuild Configuration Utility Viewing FastTrak TX4000 Bios ScreenNavigating the FastBuild Setup Menu Using the Main MenuCreating Arrays Automatically Performance Optimize Array forDefining Typical Application Usage SecurityUsing a Hot Spare Drive Creating Multiple Disk ArraysViewing Drive Assignments Manually Creating an Array Selecting Array Type Selecting Stripe BlockGigabyte Boundary Assigning Drives to ArrayCreating a Mirrored Array Using New Drives Adding Fault Tolerance to an Existing Drive Source Disk Channel Drive ID Drive Model Capacity MB Making a FastTrak TX4000 Disk Array Bootable How FastTrak TX4000 Orders Arrays Creating a Hot Spare Drive for Mirrored ArraysHow FastTrak TX4000 Saves Array Information Deleting an Array QUANTUMCR8.4A Rebuilding a Mirrored Array QUANTUMCR8.4A Installing Software Drivers Procedure NumberNew Windows Server 2003 Installation Existing Windows Server 2003 Installation Confirming Windows Server 2003 Driver InstallationNew Windows XP Installation Existing Windows XP Installation Confirming Windows XP Driver InstallationNew Windows 2000 Installation Confirming Windows 2000 Driver Installation Existing WindowsNew Windows ME Installation Existing Windows ME Installation Confirming Driver Installation in Windows MENew Windows NT4.x Installation Existing Windows NT4.x Installation Removing the Driver from Windows NT4.xNew Windows 98 Installation Existing Windows 98 Installation Confirming Driver Installation in WindowsPage Disk Array Concepts About Adapter BiosFastBuild Auto Menu Setup About FastTrak TX4000Disk Array Description RAID Level Performance Fault Capacity No. Tolerance DrivesDisk Array Terms Disk Array MemberAbout RAID Levels Striping RAIDMirroring RAID Data Mirror Disk DrivesStriping / Mirror RAID 0+1 About Dual Data Redundancy Failed Array Event Drives Status Why?Configuring PCI IRQ resources Troubleshooting & TipsMotherboard Issues System locks up during boot up or when Windows startsIntermittent data problems System Cmos IssuesMiscellaneous problems such as Using an Onboard IDE Card with FastTrak TX4000Drive cannot be formed into an array Drive-Related ErrorsCritical Array Status Error Reported during Boot System Cmos displays C or D drive failure during StartupUnable to partition or format array Cannot Rebuild Mirrored RAID 1 Array Different drive lettering under Windows NT Operating System-Related IssuesPromise Windows driver does not appear in Device Manager Troubleshooting & Tips Performance Tips Re-Configure PCI Latency SettingOptimize Array for Performance Change Setting of PCI Bus Utilization Page Will Acpi work with HDDs on the FastTrak TX4000? Appendix a Frequently Asked QuestionsPre-Installation Can I use Atapi devices on the FastTrak TX4000 controller?RAID 1 Mirror Drive IssuesRAID 0 Stripe RAID 0+1 MirrorHow do I partition/format my FastTrak TX4000 RAID array? Installation Issues Post-InstallationAppendix B Technical Support Technical Support ServicesUSA Tech Support Center Pacific Rim Sales Office European Tech SupportChina Office Limited Warranty Disclaimer of other warrantiesYour Responsibility Returning Product for Repair