Promise Technology TX4000 European Tech Support, Pacific Rim Sales Office, China Office

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FastTrak TX4000 User Manual

European Tech Support

E-mail Support	support@promise.nl

Fax Technical Support	+31 (0)40-256-9463
	Attention: Technical Support

Phone Technical Support	+31 (0)40-235-2600
	8:30-5:00pm The Netherlands Time

If you wish to write us for	Promise Technology Europe B.V.
support:	Attn: Technical Support
	Luchthavenweg 81-125
	5657 EA Eindhoven, The Netherlands

Pacific Rim Sales Office

E-mail Support	support@promise.com.tw

Fax Technical Support	+886-3-578-2390
	Attention: Technical Support

Phone Technical Support	+886-3-578-2395 (Ext. 8870)
	9:00-6:00pm Taiwan Time

If you wish to write us for	Promise Technology, Inc.
support:	Attn: Technical Support
	2F, No. 30, Industry E. Rd. IX
	Science-based Industrial Park
	Hsinchu, Taiwan, R.O.C.

China Office

E-mail Support	support-china@promise.com

Fax Technical Support	+86 (0) 10-687-23940
	Attention: Technical Support

Phone Technical Support	+86 (0) 10-687-23941
	9:00-6:00pm China Time

If you wish to write us for	Promise Technology China
support:	Attn: Technical Support
	Room 3217, No. 11
	South Zhong Guan Cun Street
	Hai Dian District Beijing 100081
	P.R. China

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Contents Fasttrak TX4000 Copyright TrademarksImportant Data Protection Information Contents Page What is the FastTrak TX4000 RAID Card? IntroductionPromise Array Management Utility PAM Keys Features and Benefits Features BenefitsCompatibility Quick Start Installing the FastTrak TX4000 Card Insert the FastTrak TX4000 card into an open PCI slotInstalling the Hard Drives IDE Creating Your Disk Array Creating an Array for Performance Creating a Security Array with New Drives Creating a Security Array with an Existing Data Drive QUANTUMCR8.4A Page Using FastBuild Configuration Utility Viewing FastTrak TX4000 Bios ScreenNavigating the FastBuild Setup Menu Using the Main MenuCreating Arrays Automatically Optimize Array for Defining Typical Application UsagePerformance SecurityUsing a Hot Spare Drive Creating Multiple Disk ArraysViewing Drive Assignments Manually Creating an Array Selecting Array Type Selecting Stripe BlockGigabyte Boundary Assigning Drives to ArrayCreating a Mirrored Array Using New Drives Adding Fault Tolerance to an Existing Drive Source Disk Channel Drive ID Drive Model Capacity MB Making a FastTrak TX4000 Disk Array Bootable Creating a Hot Spare Drive for Mirrored Arrays How FastTrak TX4000 Orders ArraysHow FastTrak TX4000 Saves Array Information Deleting an Array QUANTUMCR8.4A Rebuilding a Mirrored Array QUANTUMCR8.4A Installing Software Drivers Procedure NumberNew Windows Server 2003 Installation Existing Windows Server 2003 Installation Confirming Windows Server 2003 Driver InstallationNew Windows XP Installation Existing Windows XP Installation Confirming Windows XP Driver InstallationNew Windows 2000 Installation Confirming Windows 2000 Driver Installation Existing WindowsNew Windows ME Installation Existing Windows ME Installation Confirming Driver Installation in Windows MENew Windows NT4.x Installation Existing Windows NT4.x Installation Removing the Driver from Windows NT4.xNew Windows 98 Installation Existing Windows 98 Installation Confirming Driver Installation in WindowsPage About Adapter Bios FastBuild Auto Menu SetupDisk Array Concepts About FastTrak TX4000RAID Level Performance Fault Capacity No. Tolerance Drives Disk Array TermsDisk Array Description Disk Array MemberAbout RAID Levels Striping RAIDMirroring RAID Data Mirror Disk DrivesStriping / Mirror RAID 0+1 About Dual Data Redundancy Failed Array Event Drives Status Why?Troubleshooting & Tips Motherboard IssuesConfiguring PCI IRQ resources System locks up during boot up or when Windows startsSystem Cmos Issues Miscellaneous problems such asIntermittent data problems Using an Onboard IDE Card with FastTrak TX4000Drive-Related Errors Critical Array Status Error Reported during BootDrive cannot be formed into an array System Cmos displays C or D drive failure during StartupUnable to partition or format array Cannot Rebuild Mirrored RAID 1 Array Operating System-Related Issues Different drive lettering under Windows NTPromise Windows driver does not appear in Device Manager Troubleshooting & Tips Re-Configure PCI Latency Setting Performance TipsOptimize Array for Performance Change Setting of PCI Bus Utilization Page Appendix a Frequently Asked Questions Pre-InstallationWill Acpi work with HDDs on the FastTrak TX4000? Can I use Atapi devices on the FastTrak TX4000 controller?Drive Issues RAID 0 StripeRAID 1 Mirror RAID 0+1 MirrorHow do I partition/format my FastTrak TX4000 RAID array? Installation Issues Post-InstallationTechnical Support Services Appendix B Technical SupportUSA Tech Support Center European Tech Support Pacific Rim Sales OfficeChina Office Limited Warranty Disclaimer of other warrantiesYour Responsibility Returning Product for Repair