Nuance comm D60709-22 manual Print performance is slow, At the printer No billing codes available

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5Troubleshooting

∙On the SafeCom Controller’s Printer web page (3.3.4) Copy Enabled is YES.

∙In SafeCom Administrator Tracking is checked on the License tab in the Device properties dialog.

∙In SafeCom Administrator cost control is set to Tracking or Pay on the Settings tab in the User properties dialog.

5.5Print performance is slow

Print performance can be improved when printing large files by enabling High Speed Print (3.4.9).

5.6At the printer: No billing codes available

If there are no billing codes available for the user logged in to the device, check the set up of User properties and Device properties in the SafeCom Administrator.

∙In the User properties, Bill clients for cost must be checked on the Settings tab.

∙In the Device properties the Client Billing must be checked on the License tab.

If client billing is set up correctly in the User properties, but not in the Device properties, the client billing user is able to select the Account icon on the device, but there will be no billing codes to work with.

5.7MFP reports: Could not access the accounting server…

The touch-screen on the Sharp MFP reports: “Could not access accounting server. Contact your administrator”.

∙Please verify that the SafeCom Controller is powered on, network connected and working.

∙Please verify that Sharp web interface (3.2) is configured with the IP address of the connected SafeCom Controller.

5.8ERROR[5000]: Processing is in motion

If the Sharp web page reports ERROR[5000]: Processing is in motion press the COPY button on the Sharp MFP to bring it into copy mode and then click Reboot Now again (3.2).

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Contents Nuance SafeCom Go Sharp Nuance Communications, Inc Table of Contents Regulatory information Index ∙ SafeCom Device Server IntroductionSafeCom Go Sharp RequirementsSafeCom Go Sharp supported Sharp OSA-enabled MFPs Identification Method SafeCom ID DevicesSafeCom Go Sharp supported SafeCom ID Devices SerialAvailable documentation Sharp device passwordsAbout this manual Document history Introduction Overview SafeCom Go Sharp Device server installationInstallation SafeCom Go Sharp Device serverOutbound on SafeCom Device Server Protocol Inbound on SafeCom Device Server ProtocolAdd SafeCom Server Configure SafeCom Device ServerLogin to SafeCom Device Server Login to SafeCom Device ServerDescription Default Device Server config.iniDevice icons Add device to a SafeCom Device ServerClick the Add device tool button Add device via SafeCom Device ServerAdd device server Start SafeCom Administrator Add device via SafeCom AdministratorAdd device server device SafeCom Go Sharp Device server Now Remote Operating. Please do not turn off the Power Configure device in SafeCom Device Server∙ Device information ∙ Network settingsCard ID code Card or ID code ∙ Device settings∙ Device Properties External Accounting Application SettingsGet the SafeCom Go Sharp software Select login methodEnable Copy SafeCom Go Sharp How toRegister device Enable E-mailControl user access rights Enable SafeCom Mobile Pull PrintConfiguration Field Default value Settings Restore factory defaultUninstall SafeCom Go Sharp IP address / hostname Installation with SafeCom ControllerSafeCom Controller Write down the IP address of the deviceConnect hardware Switch off the power to the deviceClick Broadcast… Add device in SafeCom AdministratorIP address known from Dhcp server Find it via BroadcastingExample mysharp.safecom.eu New Sharp devices Configure the Sharp device web interfaceHttp//ip address/soapsharp/safecom.scx Click Standard Application Settings SafeCom Controller Application Name enter Pull Print Click External Accounting3 Sharp Web Interface old modelsClick Standard Applications Application Name enter Pull Print Advanced Configuration web Configure the SafeCom Controller Web InterfaceLogin to the SafeCom Controller Web Interface SafeCom web Printer Manufacturer should be Sharp SafeCom Go must be YES Copy Idle Timeout is ignoredPrinter web Specify SafeCom Server and device connection Enable copy tracking for ControllerChange Copy Enabled to YES Click Save and Continue SafeCom Go for Controller How toSet password to prevent unauthorized access Select user identification Disable the Test buttonEnable Copy Control Assign a fixed IP address to the SafeCom ControllerClick Restore Factory Default Enable High Speed PrintAccess Sharp MFP’s System Settings Resend configurationOpen the Sharp MFP’s web page and login Sharp device with SafeCom Device Server Using SafeCom Go SharpLogin Main menu Tap Pull Print Pull Print Document listAccount Select billing code CopyEnter PUK code and PIN code Tap PUK code Register card with PUK codeLogout Enter PUK code Tap PUK codeSharp device with SafeCom Controller Control panel LoginLogin with ID code Tap ID code Login with ID code and PIN code Tap ID codeLogin with Windows Tap Documents Copy Servlets TroubleshootingSafeCom Administrator Unable to locate all SafeCom devices SafeCom Help Desk AssistantAt the printer No billing codes available MFP reports Could not access the accounting server…ERROR5000 Processing is in motion Print performance is slowSafeCom reader does not work Device Server Configuration of devices failedRegulatory information Index Page Index D60709-22