Nuance comm D60709-22 Device Server Configuration of devices failed, SafeCom reader does not work

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5 Troubleshooting

5.9Device Server: Configuration of devices failed

If the Device Server is installed on a server that has multiple NICs or IPs, the configuration of devices may fail.

This is because the Device Server uses the IP returned by Java, which may be problematic if the IP returned to the Device Server is unavailable (because of network layout) from the devices point of view.

A solution is to configure the property deviceserver.serverAddress in the config.ini file. This forces the Device Server to use the given IP when configuring devices. Refer to section 2.3.3.

5.10Device Server: Error when upgrading existing device server installation

The following error might appear when upgrading an existing Device Server installation:

"Error in action StopWindowsService"

The following must be completed before running the installer again:

1.Kill the installer process with the following command: taskkill /F /IM scDeviceServer.exe

2.Stop the SafeCom Device Server Service with the following command: net stop scDeviceServer

3.Start the SafeCom Device Server again with the following command: net start scDeviceServer

4.Re-run the SafeCom Device Server installer.

5.11SafeCom reader does not work

If the SafeCom reader does not work the below settings must be checked and set by a Sharp Technician

Sim55-3 SW 5

Bit 1 2 3 4 5 6 7 8

Data 1 1 1 0 0 0 0 1

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Contents Nuance SafeCom Go Sharp Nuance Communications, Inc Table of Contents Regulatory information Index Introduction SafeCom Go SharpRequirements ∙ SafeCom Device ServerSafeCom Go Sharp supported Sharp OSA-enabled MFPs SafeCom ID Devices SafeCom Go Sharp supported SafeCom ID DevicesSerial Identification MethodSharp device passwords Available documentationAbout this manual Document history Introduction SafeCom Go Sharp Device server installation InstallationSafeCom Go Sharp Device server OverviewInbound on SafeCom Device Server Protocol Outbound on SafeCom Device Server ProtocolConfigure SafeCom Device Server Login to SafeCom Device ServerLogin to SafeCom Device Server Add SafeCom ServerDevice Server config.ini Description DefaultAdd device to a SafeCom Device Server Device iconsAdd device via SafeCom Device Server Click the Add device tool buttonAdd device via SafeCom Administrator Add device server Start SafeCom AdministratorAdd device server device SafeCom Go Sharp Device server Configure device in SafeCom Device Server Now Remote Operating. Please do not turn off the Power∙ Network settings ∙ Device information∙ Device settings Card ID code Card or ID codeExternal Accounting Application Settings ∙ Device PropertiesSelect login method Enable CopySafeCom Go Sharp How to Get the SafeCom Go Sharp softwareEnable E-mail Control user access rightsEnable SafeCom Mobile Pull Print Register deviceRestore factory default Configuration Field Default value SettingsUninstall SafeCom Go Sharp Installation with SafeCom Controller SafeCom ControllerWrite down the IP address of the device IP address / hostnameSwitch off the power to the device Connect hardwareAdd device in SafeCom Administrator IP address known from Dhcp serverFind it via Broadcasting Click Broadcast…Example mysharp.safecom.eu Configure the Sharp device web interface New Sharp devicesHttp//ip address/soapsharp/safecom.scx Click Standard Application Settings SafeCom Controller Application Name enter Pull Print Sharp Web Interface old models Click External Accounting3Click Standard Applications Application Name enter Pull Print Configure the SafeCom Controller Web Interface Login to the SafeCom Controller Web InterfaceAdvanced Configuration web SafeCom web Copy Idle Timeout is ignored Printer webPrinter Manufacturer should be Sharp SafeCom Go must be YES Enable copy tracking for Controller Change Copy Enabled to YES Click Save and ContinueSafeCom Go for Controller How to Specify SafeCom Server and device connectionSet password to prevent unauthorized access Disable the Test button Enable Copy ControlAssign a fixed IP address to the SafeCom Controller Select user identificationEnable High Speed Print Access Sharp MFP’s System SettingsResend configuration Click Restore Factory DefaultOpen the Sharp MFP’s web page and login Using SafeCom Go Sharp LoginSharp device with SafeCom Device Server Main menu Pull Print Document list Tap Pull PrintCopy Account Select billing codeRegister card with PUK code LogoutEnter PUK code Tap PUK code Enter PUK code and PIN code Tap PUK codeControl panel Login Login with ID code Tap ID codeLogin with ID code and PIN code Tap ID code Sharp device with SafeCom ControllerLogin with Windows Tap Documents Copy Troubleshooting SafeCom Administrator Unable to locate all SafeCom devicesSafeCom Help Desk Assistant ServletsMFP reports Could not access the accounting server… ERROR5000 Processing is in motionPrint performance is slow At the printer No billing codes availableDevice Server Configuration of devices failed SafeCom reader does not workRegulatory information Index Page Index D60709-22