Intermec 6642 manual Problems with Communications

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SECTION 6

Troubleshooting

Problems with Communications

Why can't I communicate through the built-in IR port?

"Confirm that the IR port of the 6642 is lined up with the IR port of the other device. These ports should be no more than 20 inches (50cm) apart without any ob stacles.

"Confirm that the IR communication is not turned off in the IR dialog box.

"Confirm that the item Mode of IR Port is set to IrDA in the setup utility.

"Turn off power management both in Windows and in the setup utility.

"Do not use the IR port under intense fluorescent light or near cellular phones.

Why can't I communicate through the built-in modem?

(The built-in modem is not available in all countries)

"Confirm that the item Modem is enabled in the setup utility.

"Confirm the telephone line is properly connected to the modem jack.

"Confirm the dial setting of the communication soft ware are matched with the telephone line (Example: To access an outside line, first dial •7" for local •1" for long distance).

"Confirm that the network configuration is appropri ate.

"Confirm the user name or password is correct.

"Confirm that the COM port in the communication soft ware is set appropriately.

PEN*KEYR 6642 Pen Computer User’s Guide 6-7

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Contents Pen Computer Acknowledgments FCC Computer Compliance Telephone Installation Warning Notices Only with the same or equivalent type Contents Software Included with the 6642 Pen Computer Before connecting peripherals Figures Section Introduction About this ManualOverview PEN*KEYR 6642 Pen ComputerOverview Front View Power Button Speaker Power LEDBattery LED Pen Stylus Pen RemovalSide Views Rear View Infrared Communications PortBottom View Reset Switch Internal Battery Pack Charging Using the Pen Computer for the First Time Connecting the AC Adapter System Startup StartupMoving Items/Resizing Windows Pen Stylus InputSelecting an Item pointing Inputting TextPen Operation Connect Devices Using the External Floppy Drive/Port Expander Removing External Floppy Disk Drive/Port Expander Handling Floppy Disks Inserting and Removing Floppy DisksFormatting a Floppy Disk Software Included with Pen Computer General InformationWindows Help With Operating Procedures Windows 98 HelpContents KeywordHelp Regarding Items on Screen PEN*KEY Utility Tool 6PEN*KEYR 6642 Pen Computer User’s Guide Section Setup SuspendKeypad Assign Pen Calibration Pen Calibration Checking the Version of the PEN*KEY Tool Exiting the PEN*KEY ToolCIC Handwriting Recognition Right Mouse Button Setting On Screen KeyboardBattery Use Battery ChargeCharging Internal Battery Pack Attaching the Expansion Battery Pack Attaching the Expansion Battery Drop the Battery into Tabs, Slide it to the Right Remaining Battery Pack Capacity Display Confirming the Remaining Battery Pack CapacitySection Low Battery Warning Pen computer is using Charging and Operating TimesBattery Disposal Connecting Peripheral Equipment Before connecting peripheralsPeripheral Equipment Audio I/O ConnectorsFloppy Drive/Port Expander USB Connection Keyboard/MouseSwitching the Display Svga PortRS-232C Installing a Printer DriverPrinter Preparing the 6642 and the Target Device Settings for Infrared CommunicationIrDA Communications Communication with a PC Logical PortDisabling IR Communication PC Card Slot Removing a PC Card Modem Setting Communications Software Connecting the ModemSetting Communications Information Troubleshooting Problems on Start-up Problems with Display Problems with Hard Disk Problems with Floppy DiskProblems with Touch Panel Problems with Peripherals6PEN*KEYR 6642 Pen Computer User’s Guide Problems with Communications Other Problems Factory Service Customer Response CenterWeb Site Bulletin Board Service