Intermec 6642 manual Factory Service, Customer Response Center

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SECTION 6

Troubleshooting

Factory Service

If the unit is faulty, you can phone your designated Inter mec Service Center for repair advice, instructions, or to ob tain factory-quality repair service. Their telephone number and address can be found on the warranty card.

Many failures may be repairable on-site, which is why it is important that you telephone first.

When products must be shipped for repair:

"Package the unit in the original shipping carton, if possible.

"Fill out a Product Service Information Card (a part of the warranty card). Send this card with the product.

"For warranty or technical assistance, telephone 1-800-755-5505.

Customer Response Center

The Customer Response Center (technical support) tele phone number is 1-800-755-5055 (U.S.A or Canada) or 1-425-356-1799. The facsimile number is

1-425-356-1688. Email is support@intermec.com.

If you email or fax a problem or question, include the following information in your message:

"Your name

"Your company name and address

"Phone number and email address to respond to

"Problem description or question.

If the equipment was purchased through a Value-Added

Reseller (VAR) include that information.

PEN*KEYR 6642 Pen Computer User’s Guide 6-9

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Contents Pen Computer Acknowledgments FCC Computer Compliance Telephone Installation Warning Notices Only with the same or equivalent type Contents Software Included with the 6642 Pen Computer Before connecting peripherals Figures Section Introduction About this ManualOverview PEN*KEYR 6642 Pen ComputerOverview Front View Power Button Battery LED Power LEDSpeaker Pen Stylus Pen RemovalSide Views Rear View Infrared Communications PortBottom View Reset Switch Internal Battery Pack Charging Using the Pen Computer for the First Time Connecting the AC Adapter System Startup StartupPen Stylus Input Selecting an Item pointingMoving Items/Resizing Windows Inputting TextPen Operation Connect Devices Using the External Floppy Drive/Port Expander Removing External Floppy Disk Drive/Port Expander Handling Floppy Disks Inserting and Removing Floppy DisksFormatting a Floppy Disk Windows General InformationSoftware Included with Pen Computer Help With Operating Procedures Windows 98 HelpContents KeywordHelp Regarding Items on Screen PEN*KEY Utility Tool 6PEN*KEYR 6642 Pen Computer User’s Guide Section Setup SuspendKeypad Assign Pen Calibration Pen Calibration Checking the Version of the PEN*KEY Tool Exiting the PEN*KEY ToolCIC Handwriting Recognition Right Mouse Button Setting On Screen KeyboardBattery Use Battery ChargeCharging Internal Battery Pack Attaching the Expansion Battery Pack Attaching the Expansion Battery Drop the Battery into Tabs, Slide it to the Right Remaining Battery Pack Capacity Display Confirming the Remaining Battery Pack CapacitySection Low Battery Warning Pen computer is using Charging and Operating TimesBattery Disposal Connecting Peripheral Equipment Before connecting peripheralsPeripheral Equipment Floppy Drive/Port Expander ConnectorsAudio I/O USB Connection Keyboard/MouseSwitching the Display Svga PortPrinter Installing a Printer DriverRS-232C IrDA Communications Settings for Infrared CommunicationPreparing the 6642 and the Target Device Disabling IR Communication Logical PortCommunication with a PC PC Card Slot Removing a PC Card Modem Setting Communications Information Connecting the ModemSetting Communications Software Troubleshooting Problems on Start-up Problems with Display Problems with Hard Disk Problems with Floppy DiskProblems with Touch Panel Problems with Peripherals6PEN*KEYR 6642 Pen Computer User’s Guide Problems with Communications Other Problems Factory Service Customer Response CenterWeb Site Bulletin Board Service