Intermec manual 6PEN*KEYR 6642 Pen Computer User’s Guide

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Troubleshooting

SECTION 6

Why doesn't the device connected to the RS-232C serial port function?

"Confirm that the device is correctly connected to the floppy disk drive/port expander with an appropriate cable.

"Confirm that the external floppy disk drive/port ex pander is connected correctly.

"Confirm that the application program is compliant with the RS-232C standard interface.

"Confirm that the COM1 port is not disabled by doing the following:

1.In the System Properties dialog box, select Device Manager.

2.Double-tap Ports, (COM&LPT); then double-tap Com munications Port (COM1).

3.Make sure the item Disable in this hardware profile is unchecked.

"Confirm that COM1 is not used by another application.

"Confirm that the Serial Port is set up correctly in the setup utility.

6-6PEN*KEYR 6642 Pen Computer User’s Guide

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Contents Pen Computer Acknowledgments FCC Computer Compliance Telephone Installation Warning Notices Only with the same or equivalent type Contents Software Included with the 6642 Pen Computer Before connecting peripherals Figures Introduction About this Manual SectionPEN*KEYR 6642 Pen Computer OverviewOverview Front View Power Button Battery LED Power LEDSpeaker Pen Removal Pen StylusSide Views Infrared Communications Port Rear ViewBottom View Reset Switch Internal Battery Pack Charging Using the Pen Computer for the First Time Connecting the AC Adapter Startup System StartupSelecting an Item pointing Pen Stylus InputMoving Items/Resizing Windows Inputting TextPen Operation Connect Devices Using the External Floppy Drive/Port Expander Removing External Floppy Disk Drive/Port Expander Inserting and Removing Floppy Disks Handling Floppy DisksFormatting a Floppy Disk Windows General InformationSoftware Included with Pen Computer Windows 98 Help Help With Operating ProceduresKeyword ContentsHelp Regarding Items on Screen PEN*KEY Utility Tool 6PEN*KEYR 6642 Pen Computer User’s Guide Section Suspend SetupKeypad Assign Pen Calibration Pen Calibration Exiting the PEN*KEY Tool Checking the Version of the PEN*KEY ToolCIC Handwriting Recognition On Screen Keyboard Right Mouse Button SettingBattery Charge Battery UseCharging Internal Battery Pack Attaching the Expansion Battery Pack Attaching the Expansion Battery Drop the Battery into Tabs, Slide it to the Right Confirming the Remaining Battery Pack Capacity Remaining Battery Pack Capacity DisplaySection Low Battery Warning Charging and Operating Times Pen computer is usingBattery Disposal Before connecting peripherals Connecting Peripheral EquipmentPeripheral Equipment Floppy Drive/Port Expander ConnectorsAudio I/O Keyboard/Mouse USB ConnectionSvga Port Switching the DisplayPrinter Installing a Printer DriverRS-232C IrDA Communications Settings for Infrared CommunicationPreparing the 6642 and the Target Device Disabling IR Communication Logical PortCommunication with a PC PC Card Slot Removing a PC Card Modem Setting Communications Information Connecting the ModemSetting Communications Software Troubleshooting Problems on Start-up Problems with Display Problems with Floppy Disk Problems with Hard DiskProblems with Peripherals Problems with Touch Panel6PEN*KEYR 6642 Pen Computer User’s Guide Problems with Communications Other Problems Customer Response Center Factory ServiceWeb Site Bulletin Board Service