Olivetti 2701, 2301 Trouble Problems related to machine operation, Paper feeding problems

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5

Chapter 5

TROUBLESHOOTING AND MAINTENANCE

This chapter describes troubleshooting, misfeed removal, replacing the toner cartridge and cleaning the machine.

DISPLAY MESSAGES	58
TROUBLESHOOTING	60
Trouble	Page
Problems related to machine operation
The machine does not operate.
The power is on but copying is not possible.
Two-sided copying is not possible.
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Wrong paper size is displayed for paper in the bypass tray.
A copy job stops before it is finished.
The contrast of the touch panel is too high or too low.
Image cannot be rotated.
Original size is not selected automatically, or copying does not take place on paper that matches the original size.
Paper size for a paper tray cannot be set.
Order of copies is incorrect.
The job is cancelled after the originals were being scanned.	61
Not all pages are copied.
The RSPF cannot be used.
Lighting fixture flickers.
Paper feeding problems
When using paper fed from the bypass tray, the copied image is skewed.
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Paper from the bypass tray misfeeds.
Paper misfeeds.
Image quality problems
Copies are too dark or too light.
Text is not clear in a copy.
Part of the copied image is cut off.
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Blank copies.
Paper is wrinkled or the copied image comes off when the paper surface is rubbed.
Copies are smudged or dirty.
White or black lines appear copies.
MISFEED REMOVAL	64
REPLACING THE TONER CARTRIDGE	72
STAPLE CARTRIDGE REPLACEMENT	73
STAPLE JAM REMOVAL	74
CHECKING THE TONER QUANTITY AND TOTAL OUTPUT COUNT	74
CLEANING THE MACHINE	75
DOCUMENT GLASS AND DOCUMENT COVER/RSPF	75
THE BYPASS TRAY PAPER FEED ROLLER	75

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Contents Copia 2301 d-Copia Publication Issued by Contents 500-SHEET Paper Feed Unit When a finisher AR-FN5N is installedDo not install your machine in areas that are Important Points When Selecting AN Installation SiteChanges, e.g., near an Air conditioner orDo not touch the photoconductive drum green portion Trademark acknowledgementsSoftware setup guide for printer Using the ManualKey operators guide/software setup guide Environmental InformationConventions Used in this Manual Meaning of R in Original and Paper Size IndicationsExplanation of words and illustration Pass Feeder as the RspfMain Features Part Names and Functions Interior Operation Panel Touch Panel Using the touch panel Selecting a functionExample Display switching keys Mode switching keysJob list Print JOB keyPower on Power on and OFFPower OFF Turn the power switch to the on positionPower Save Modes Initial SettingsPreheat mode Auto power shut-off modeLoading Paper Tray Paper tray type Paper type Size Weight CapacityUpper paper tray*1 Plain paper A5 to A3 56 g/m2 to 105 g/m2 Special papers Follow these guidelines when using special papersEnvelopes Letterhead paperLoading the paper in the paper tray Loading PaperLoading paper in the bypass tray Important points when inserting paper in the bypass traySet the paper guides to the copy paper width Touch the Tray Settings key Changing a TRAY’S Paper Type and Paper Size SettingsSelect the tray in which you loaded paper Setting the paper type in the bypass tray Main Screen of Copy Mode Normal Copying How to place the originalCopying from the Document Glass Close the document cover/RSPFStream feeding mode Adjust the original guides to the size of the originalCopying from the Rspf Copying a large number of originalsDocument glass and Rspf Points to Note When Making CopiesOriginals that can be used in the Rspf Removing the document coverCopying originals of mixed length Mixed feeding Select the MIX Size Original Feeding Mode checkboxAutomatic copy image rotation rotation copying Touch the Special Modes keySet the type of paper that Shifting the starting position of copyingYou loaded in the bypass Tray. p.20Automatic TWO-SIDED Copying Using the Document GlassTouch the One-sided to two-sided copy key Original → PaperTouch the desired copy mode Using the RspfTo cancel automatic two-sided copying, press the Clear key Original for the front side is scannedTouch the Exposure key Manually adjust the copy exposure Exposure AdjustmentSelecting the original image type Exposure value guidelinesREDUCTION/ENLARGEMENT/ZOOM Original type setting Original position Selectable ratiosAutomatic Ratio Selection Place the originals. p.22, p.23Place the originals. p.22, p.23 Touch the Copy Ratio key Manual Ratio SelectionTouch the XY Zoom key Zoom keys To change Copy ratio in the vertical Y directionCopy ratio in the horizontal DirectionPress the Interrupt key to interrupt the copy run Interrupting a Copy RUNReplace only the originals that have not yet been scanned Sort Copy Copy Finishing FunctionsGroup Copy Offset FunctionWhen using the document glass When using the RspfTouch the Output key Touch the Sort or Group keyStaple Sort Using the Rspf Using the document glassOrientation of the Original and Stapling Positions Insert the originals face up Place each original face downTouch the Staple Sort key Place the originals. p.22, p.23 Touch the Output keyCopying will start after all originals have been scanned Special Modes Touch the key of the desired special mode General Procedure for Using the Special FunctionsExample Selecting the margin shift function Margin Shift Copy Adjust the shift width as needed and touch the OK keyTouch the Margin Shift key in the special modes screen Select the shift directionAdjust the erase width as needed and touch the OK key Select the desired erase modeErase Copy Touch the Erase key in the special modes screenDual page Copy When copying book originalsTouch the Dual page Copy key in the special modes screen Place the originals on the document glass. p.22Pamphlet Copy Function is enabledSpecify whether 1-sided or 2-sided originals will be copied Touch the JOB Build key in the special modes menu screen JOB Build ModeTouch the READ-END key Multi Shot Copy Touch the Manual key Original SizeSelect the original size Touch the inside OK keyCopying onto a cover Cover CopyNot copying onto a cover Select the covers that you wish to add Touch the OK key in the cover setting screenLoad the cover paper to be used into the bypass tray Specify whether or not the front cover is to be copied onReverse Copy Touch the outer OK key 50aPlace the original on the document glass 50bFront side of the card is scanned Back side of the card is scanned and copying beginsThis is used to print a setting list or a font list. p.53 Custom SettingsContinuous printing. p.53 ProgrammedCustom Settings General Procedure for Custom SettingsSettings Storing a JOB Program JOB Program MemoryPress the key Touch the STORE/DELETE keyDeleting a Stored JOB Program Executing a JOB ProgramTouch the program number key of the desired program Touch the STORE/DELETE key Touch the Delete keyCopying When Auditing Mode is Enabled Auditing ModeWhen the copy job is finished, press the ACC.#-C key Enter your account number 5 digits with the numeric keysPaper feeding problems Trouble Problems related to machine operationImage quality problems Display Messages Message Cause and solutionStaples are jammed in the finisher or the staple case is not Contact your authorised service representativeProblems related to machine operation TroubleshootingOriginal is not a standard size Automatically, or copying does notCopy, print job, or received fax is being printed Originals were being scannedPaper feeding problems Image quality problems Misfeed Removal Guidance Misfeed RemovalFirst, locate the misfeed Remove the misfed original Misfeed in the RspfSection C Section aMisfeed in the Machine Misfeed in the Bypass TrayMisfeed in the paper feed area Misfed paper. Doing so may cause aClose the front cover and side cover Misfeed in the fusing areaTurn the roller rotating knob in the direction of the arrow Make sure that the misfeed message is clearedMisfeed in the Upper Paper Tray Misfeed in the Centre TrayReplace the upper paper tray Open the lower side cover Remove the misfed paper Misfeed in the Lower Paper TrayReplace the lower paper tray Close the lower side coverMisfeed in AN Output Tray Misfeed in the Upper Exit AreaGently pull the misfed paper out Troubleshooting and Maintenance Close the front cover Replacing the Toner CartridgeStaple Cartridge Replacement Staple JAM Removal Checking the Toner Quantity and Total Output CountChecking the total output count and toner quantity Document Glass and Document COVER/RSPF Cleaning the MachineBypass Tray Paper Feed Roller Surface of document glass Underside of document cover/RSPFPeripheral Devices and Supplies Peripheral DevicesFinisher AR-FN5N SpecificationsPart names Paper Upper tray Sheet Paper Feed UnitCapacity Lower tray Reversing Single Pass Feeder Storage of SuppliesProper Storage Store the supplies in a location that isParts of the Saddle Stitch Finisher Saddle Stitch Finisher79a 79b Specifications79c Functions of the Saddle Stitch Finisher79d Punch function only when a punch unit is installedUsing the saddle stitch finisher functions in copy mode Using the Saddle Stitch Finisher Functions79e 79f Using the saddle stitch finisher functions in printer modePCL printer driver on the Windows XP as an example Using the document glass Select the staple position Using the Rspf79g Place the original p.6 Touch the Output keyReplacing the staple cartridge 79hPull the stapler section forward Push in the staple boxRemoving a staple jam 79iRemove the paper from the stapler compiler Open the saddle stitch section cover Remove the staple box79l Discarding punch waste when a punch unit is installedRaise the lever on the front edge of the staple box Push the staple box all the way in until you hear a click79m Removing Paper MisfeedsMisfeed in the relay path Close the center coverMisfeed in the saddle stitch finisher 79nRemove the paper Gently, taking care not toRemove any misfed paper from the saddle stitch tray 79oWhen an optional punch unit is installed Troubleshooting Related to Saddle Stitch Finisher79p 79q Using the KEY Operator ProgramsSpecifications Power consumption ResolutionOverall dimensions Developer systemIndex Symbols50a Important points when inserting paper How to place the originalImportant points when selecting an installation site Job programPower save modes Points to note when making copiesSetting the paper type in the bypass tray 15, 19Troubleshooting and maintenance Using convenient copy functionsPreparations Making copiesClass Laser Product Laser Klasse For users in the USA Information