Troubleshooting

If you experience difficulty using the machine, check the following troubleshooting guide before calling for service. Many problems can be easily resolved by the user. If you are unable to solve the problem using the troubleshooting guide, turn off the power switch, unplug the machine, and contact your authorised service representative. The following problems are related to the general operation of the machine and copying.

For problems related the to printer, fax, and network scanner functions, see the corresponding operation manuals.

Problems related to machine operation

Problem	Cause and solution	Page
Power switch OFF.		13
→	Turn the power switch ON.

The machine is warming up.

→The machine requires about 23 seconds to warm up after the

		power switch is turned on. While the machine is warming up,	13
		copy settings can be selected but copying is not possible. Wait
The machine does not operate.		until "READY TO COPY." appears.
The machine does not operate.
	Out of paper.		17
	→	Load paper.	17
	→	Load paper.

	Out of toner.		72
	→	Replace the toner cartridge.	72
	→	Replace the toner cartridge.

	Misfeed occurs.		64
	→	Remove the misfed paper.	64
	→	Remove the misfed paper.

	The machine is in auto power shut-off mode.
	→	If only the [START] key ( ) blinks, auto power shut-off mode	14
The power is on but copying is not		has activated. Press the [START] key ( ) to return the machine	14
The power is on but copying is not
possible.		to normal operation.
	Copy mode is not selected.		10
	→	Press the [COPY] key to select copy mode.	10
	→	Press the [COPY] key to select copy mode.

	Automatic two-sided copying was attempted on paper
	that is not suitable for automatic two-sided copying.		27
	→	Two-sided copying is not possible on special paper. Use paper	27
	→
Two-sided copying is not possible.		that is suitable for automatic two-sided copying.

	Two-sided copying is prohibited in the key operator		Key
	Two-sided copying is prohibited in the key operator
	programs.
	programs.		operator’s
	→	Change the setting in the key operator programs to permit	operator’s
	→	Change the setting in the key operator programs to permit	guide
		two-sided copying.	guide
		two-sided copying.

Wrong paper size is displayed for	The bypass tray extension is not pulled out.		18
Wrong paper size is displayed for	→	To detect the paper size correctly, the bypass tray extension
paper in the bypass tray.	→
paper in the bypass tray.		must be pulled out when the paper is loaded.
		must be pulled out when the paper is loaded.

A copy job stops before it is	Too many pages have accumulated in the output tray,
A copy job stops before it is	causing the tray full sensor to activate. Further		-
finished.	copying is not possible until the pages are removed.		-
finished.	copying is not possible until the pages are removed.
	→ Remove the pages from the output tray.

The contrast of the touch panel is	The display contrast has not been adjusted.		53
The contrast of the touch panel is	→	Adjust the contrast using "DISPLAY CONTRAST" in the custom
too high or too low.	→	Adjust the contrast using "DISPLAY CONTRAST" in the custom
too high or too low.		settings.
		settings.

	Neither auto paper selection nor auto image mode are
	selected.		25, 30
	→	Rotation copy functions only if auto paper select mode or auto	25, 30
	→
Image cannot be rotated.		image mode is selected.

	Rotation copy is prohibited in the key operator		Key
	Rotation copy is prohibited in the key operator
	programs.
	programs.		operator’s
	→	Change the setting in the key operator programs to permit	operator’s
	→	Change the setting in the key operator programs to permit	guide
		rotation copying.	guide
		rotation copying.