Ultra electronic Prima 2e instruction manual Error code listing, To initialize the unit

Troubleshooting (continued)

Error code listing

The meaning of “reset → enter buttons” in the list is, after pressing the Reset button, press the Enter button

to initialize the unit.

Error code	Description of error			Remedy
	The power must be turned off so		Turn off the power and then on again.
P l e a s e ,
P o w e r O f f .	that the unit can be initialized.
	The cleaning mode can not be set		Remove the retransfer film cassette, then press the “reset					→
P l e a s e R e m o v e
M e d i a C a s s e t t e	because there is a retransfer film in		enter buttons” and set the cleaning mode again.
	the unit.
	The cleaning mode can not be set		1. Turn off the power and allow about 20 minutes for the heat
H R i s t o o h o t .
	because the temperature of the		roller to cool. Then turn on the printer and set the cleaning
	heat roller is too high.		mode again.
			2. Confirm that the retransfer film cassette has been removed.
	Card jam		Turn off the power and remove cards from the hopper.
J a m ( H o p p e r )		See p.45
9 0	(hopper section)		Turn on the power.
	Card jam		Remove cards from the turnover section.
J a m ( T u r n O v e r )		See p.46
	(turnover)		Press the “reset	→	enter buttons” and initialize the unit.
9 1
	Card jam		Press the “reset	→	enter buttons” and initialize the unit.
J a m ( M G )
9 2	(encode section)		If no cards are discharged, turn off the power and remove the
			cards. Turn on the power.
	Card jam		Turn off the power and remove the cards from the retransfer
J a m ( T r a n s f e r )		See p.46
9 3	(retransfer section)		section. Turn on the power.
	Card jam		Turn off the power and remove the cards from the paper
J a m ( D i s c h a r g e )
9 4	(card discharge section)		discharge section. Turn on the power.
	The retransfer film		Mend the retransfer film.
M e d i a B r o k e n		See p.44
A 0	has broken		Press the “reset	→	enter buttons” and initialize the unit.
	Retransfer film search error	Reset the retransfer film. Press the “reset					→	enter buttons”.
M e d i a S e a r c h
A 1			Call for service if the problem persists.
	The retransfer film has run out	Replace the retransfer film.
M e d i a R u n O u t				→	enter buttons” and initialize the unit.
A 2			Press the “reset
	The ink ribbon		Mend the ink ribbon.
I n k B r o k e n		See p.44
B 0	has broken		Press the “reset	→	enter buttons”n and initialize the unit.
	Ink ribbon search error		Reset the ink ribbon. Press the “reset			→	enter buttons” and call
I n k S e a r c h
B 1	(RF-ID read error)		for service if the problem persists.
	The ink ribbon has run out	Replace the ink ribbon.
I n k R u n O u t				→	enter buttons” and initialize the unit.
B 2			Press the “reset
	Turnover		Press the “reset	→	enter buttons” and call for service if the
T u r n O v e r U n i t		See p.46
C 0	mechanism error		problem persists.
	Heat roller operation error		Turn the power off and then on again. Call for service if the
H e a t e r C a m
C 1			problem persists.
	1. No card		1. Replenish the cards.
N o C a r d
	2. The card tray is open or has		2. Close the tray correctly.
	been removed.
	The printer door is open	Close the door.
D o o r O p e n
D 1			Press the “reset	→	enter buttons” and initialize the unit.
	Cleaning units missing	Attach the cleaning units.
N o C l e a n i n g U n i t
D 7			Press the “reset	→	enter buttons” and initialize the unit.
	Cassette missing		Attach both	the ink	ribbon cassette and the retransfer film
N o C a s s e t t e
D 6			cassette.	→
			Press the “reset		enter buttons” and initialize the unit.

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