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Troubleshooting
Information Codes
When something unusual occurs, the display may show one of the Information Codes listed below. These will help you to identify and correct the problem.
Info. | Meaning |
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030 | Document is misfeeding. | 1. | Reload the document properly. | 33 |
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| 2. | Remove the document jam. |
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| 3. | Adjust ADF. |
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031 | Document paper is too long or jammed. | 1. | Reload the document properly. | 33 |
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| Document length exceeds 78.8 inches (2 meters). | 2. | Remove the document jam. |
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061 | ADF Door (Document Return Guide) is open. | Close the ADF Door. |
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400 | During initial handshake, receiving station did not | 1. | Check with the other party. |
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| respond or communication error occurred. | 2. | Reload the document and send again. |
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401 | Remote station required a Receiving Password to | Check the remote station. |
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| receive the document. |
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| Remote station does not have Confidential Mailbox. |
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402 | During initial handshake, communication error | Reload the document and send again. |
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403 | No polling capability at the remote side. | Ask remote side to set "POLLED=ON". |
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404/405 | During initial handshake, communication error | Reload the document and send again. |
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406 | Transmission Password does not match. | Check the password or the telephone number | 104 |
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| Receiving Password does not match. | in | 105 |
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| Received from an unauthorized station in Selective |
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| Reception mode. |
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407 | No confirmation from the receiving station for the | Wait a few minutes and send again. |
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| previous page sent. |
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408/409 | Remote side confirmation of previous page is illegible. | Wait a few minutes and send again. |
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410 | Communication aborted by the transmitting side. | Check with the other party. |
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411 | Polling password does not match. | Check the polling password. | 69 |
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412 | No data from the transmitting side. | Check with the other party. |
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414 | Polling password does not match. | Check the polling password. | 69 |
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415 | Polling transmission error. | Check the polling password. | 69 |
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416/ | Received data has too many errors. | Check with the other party. |
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417/418/ |
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419 |
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420/421 | Machine goes to receiving mode, but receives no | 1. | Remote side misdial. |
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Solving | |||||||
| command from the transmitting side. | 2. | Check with the other party. |
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422/427 | Interface is incompatible. | Check with the other party. |
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430/434 | Communication error occurred while receiving. | Check with the other party. |
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436/490 | Received data has too many errors. | Check with the other party. |
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