Transcend Information III manual Getting Help If a Test Fails

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5-8 CHAPTER 5: PERFORMING TROUBLESHOOTING AND DIAGNOSTIC TESTS

4Enable the Group 3 test by selecting the Enable Group button.

5Select OK and press [Enter].

6Go to the Run Tests dialog box and select Start to start the tests.

7After the test is completed:

a Exit the program on the echo server.

b Exit the Configuration and Diagnostic Program.

Getting Help If a Test Fails

If any test fails, you can get additional information as follows:

Select the test that failed in the Run Tests dialog box and press [Enter].

Select the Zoom button and press [Enter].

If the diagnostic tests fail, the adapter may not be defective. The problem may be incorrect option settings, option settings that conflict with the settings of other adapters, or improper installation. Follow the steps below to test the adapter further.

CAUTION: Make sure to turn the power off before inserting or removing the adapter from the computer.

1Make sure the board is seated correctly in the slot.

Check the adapter installation by reviewing the installation instructions in Chapter 2.

2Inspect all cables and connections.

If you are using thin Ethernet cable, make sure that you have a T connector attached to the adapter and all other adapters on the network. Make sure that the thin Ethernet segment is terminated at both ends with a 50-ohm terminator.

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Contents Adapters 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Performing Troubleshooting and Diagnostic Tests Cispr B Compliance Figures Tables Introduction How to Use This GuideAbout this Guide Conventions Print autolink.logIntroduction Features Optional Installing the Eisa AdapterInserting the Adapter Installing the Boot PromInspecting the Adapter PCI and Eisa Bus Slots in an Eisa Computer List of devices appears, arranged by type Confirming Adapter InstallationName of the installed 3Com adapter appears, as shown below Connecting to Thin Ethernet Cable Connecting to the NetworkConnecting to the On-board Transceiver Connecting to an External Transceiver Slide Latch Auto Select Media Type Configuring Adapter Configuration OverviewUsing a NOS Other Than Windows Configuring the AdapterUsing Windows Software Option Settings Full Duplex Media TypeNetwork Driver Optimization Changing the Settings Type at the promptI N N U Continue this procedure with any of the other options Press Tab to highlight OK. Press EnterSelect Adapter Installed Adapters Loading Network DriversAccessing DOS Locating the Network DriversLoading NetWare ODI Drivers One Adapter in a ClientAutoLink Requirements At the prompt, type Alternatively, at the prompt, typeAutoLink Information Screen Multiple Adapters in a Client To print the file, typeWhen the program has finished a Save the configuration Main menu appears Reboot the computer Finding the Adapter’s Slot NumberRepeat a for the second adapter One Adapter in a Server Multiple Adapters in a Server For NetWare 3.12, 4.0x, orFinding the Adapter’s Port Address for Multiple Adapters Bind IPX to X NET=XXXX Bind IPX to Y NET=XXXX Loading Windows 95 Drivers Click OK This imports the driver from the EtherDisk disketteLoading Drivers in Non-NetWare Environments Ndis DriversUsing Transcend PC Link SmartAgent Software Additional DriversDesktop Management Interface Performing Troubleshooting Diagnostic Tests Troubleshooting OverviewTroubleshooting with the Diagnostic Tests Starting the Diagnostic Program Starting the Diagnostic ProgramRunning the Group 1 Tests Running the Group 2 Test Assembling a Loopback PlugSetting Up an Echo Server Running the Group 3 TestStart the diagnostic program on the echo server Getting Help If a Test Fails If this test fails, try another loopback plug Changing the Test Setup To change the test parameters, follow these stepsMiscellaneous Checks Link Beat LEDSpecifications Adapter SpecificationsRJ-45 Connector Pin Assignments AUI Connector Pin AssignmentsRG59 B/U 50 ohm Cable RequirementsFor unshielded twisted-pair UTP connections 100 ohm On-line Technical Services 3Com Bulletin Board ServiceAccess by Modem Technical Support3ComFacts Automated Fax Service World Wide Web SiteThreeComForum on CompuServe To use ThreeComForum Log on to CompuServeSupport from Your Network Supplier Local numbers are available within the following countriesReturning Products for Repair To obtain an RMA number, call or faxGlossary AUI cableBackbone BackplaneBus Echo serverEMM386 EthernetTwisted-pair Numerics SymbolsIndex Eisa fiber-optic Windows 3.X 4-3 Windows 95 1-2, 3-3 Limited Warranty Santa Clara, CA 95052-8145 408 Interference Handbook CE Notice