Transcend Information III Returning Products for Repair, To obtain an RMA number, call or fax

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B-4 APPENDIX B: TECHNICAL SUPPORT

Country	Telephone Number

Hong Kong	(852) 868 9111
Italy	(39)	(2)	273 02041
Japan	(81)	(3)	33457251

Country	Telephone Number

United Arab Emirates	(971) (4) 349049
U.K.	(44) (1628) 897000

Returning Products for Repair

A product sent directly to 3Com for repair must ﬁrst be assigned a Return Materials Authorization (RMA) number. A product sent to 3Com without an RMA number will be returned to the sender unopened, at the sender’s expense.

To obtain an RMA number, call or fax:

Country	Telephone Number	Fax Number

U.S. and Canada	(800) 876 3266, option 2	(408) 764 7120
Europe	(44) (1442) 278000	(44) (1442) 236824
Outside Europe, U.S. and Canada	(1) (408) 492 1790	(1) (408) 764 7290

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Contents Adapters 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Performing Troubleshooting and Diagnostic Tests Cispr B Compliance Figures Tables How to Use This Guide About this GuideIntroduction Conventions Print autolink.logIntroduction Features Optional Installing the Eisa AdapterInstalling the Boot Prom Inspecting the AdapterInserting the Adapter PCI and Eisa Bus Slots in an Eisa Computer Conﬁrming Adapter Installation Name of the installed 3Com adapter appears, as shown belowList of devices appears, arranged by type Connecting to the Network Connecting to the On-board TransceiverConnecting to Thin Ethernet Cable Connecting to an External Transceiver Slide Latch Auto Select Media Type Configuring Adapter Conﬁguration OverviewUsing a NOS Other Than Windows Conﬁguring the AdapterUsing Windows Software Option Settings Media Type Network Driver OptimizationFull Duplex Changing the Settings Type at the promptI N N U Continue this procedure with any of the other options Press Tab to highlight OK. Press EnterSelect Adapter Installed Adapters Loading Network DriversAccessing DOS Locating the Network DriversLoading NetWare ODI Drivers One Adapter in a ClientAutoLink Requirements At the prompt, type Alternatively, at the prompt, typeAutoLink Information Screen Multiple Adapters in a Client To print the ﬁle, typeWhen the program has ﬁnished a Save the conﬁguration Reboot the computer Finding the Adapter’s Slot Number Repeat a for the second adapterMain menu appears One Adapter in a Server Multiple Adapters in a Server For NetWare 3.12, 4.0x, orFinding the Adapter’s Port Address for Multiple Adapters Bind IPX to X NET=XXXX Bind IPX to Y NET=XXXX Loading Windows 95 Drivers Click OK This imports the driver from the EtherDisk disketteLoading Drivers in Non-NetWare Environments Ndis DriversUsing Transcend PC Link SmartAgent Software Additional DriversDesktop Management Interface Performing Troubleshooting Diagnostic Tests Troubleshooting OverviewTroubleshooting with the Diagnostic Tests Starting the Diagnostic Program Starting the Diagnostic ProgramRunning the Group 1 Tests Running the Group 2 Test Assembling a Loopback PlugSetting Up an Echo Server Running the Group 3 TestStart the diagnostic program on the echo server Getting Help If a Test Fails If this test fails, try another loopback plug Changing the Test Setup To change the test parameters, follow these stepsMiscellaneous Checks Link Beat LEDSpecifications Adapter SpeciﬁcationsRJ-45 Connector Pin Assignments AUI Connector Pin AssignmentsCable Requirements For unshielded twisted-pair UTP connections 100 ohmRG59 B/U 50 ohm Access by Modem On-line Technical Services3Com Bulletin Board Service Technical SupportThreeComForum on CompuServe 3ComFacts Automated Fax ServiceWorld Wide Web Site To use ThreeComForum Log on to CompuServeSupport from Your Network Supplier Local numbers are available within the following countriesReturning Products for Repair To obtain an RMA number, call or faxGlossary AUI cableBus BackboneBackplane Echo serverEMM386 EthernetTwisted-pair Symbols IndexNumerics Eisa ﬁber-optic Windows 3.X 4-3 Windows 95 1-2, 3-3 Limited Warranty Santa Clara, CA 95052-8145 408 Interference Handbook CE Notice