Transcend Information III manual World Wide Web Site, ThreeComForum on CompuServe

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B-2 APPENDIX B: TECHNICAL SUPPORT

World Wide Web Site

Access the latest networking information on 3Com’s World Wide Web site by entering our URL into your Internet browser:

http://www.3Com.com/

This service features news and information about 3Com products, customer service and support, 3Com’s latest news releases, selected articles from 3TECH, 3Com’s award-winning technical journal, and more.

ThreeComForum on CompuServe

ThreeComForum is a CompuServe-based service containing patches, software, drivers, and technical articles about all 3Com products, as well as an interactive forum for technical questions. To use ThreeComForum, you need a CompuServe account.

To use ThreeComForum:

1Log on to CompuServe.

2Enter go threecom

3Press [Return] to see the ThreeComForum main menu.

3ComFacts Automated Fax Service

3Com Corporation’s interactive fax service, 3ComFacts, provides data sheets, technical articles, diagrams, and troubleshooting instructions on 3Com products 24 hours a day, seven days a week.

Call 3ComFacts using your touch-tone telephone.

International access numbers are:

Country	Fax Number

Hong Kong	(852) 537 5610
U.K.	(44) (1442) 27 8279
U.S.	(1) (408) 727 7021

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Contents Adapters 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Performing Troubleshooting and Diagnostic Tests Cispr B Compliance Figures Tables About this Guide How to Use This GuideIntroduction Conventions Print autolink.logIntroduction Features Optional Installing the Eisa AdapterInspecting the Adapter Installing the Boot PromInserting the Adapter PCI and Eisa Bus Slots in an Eisa Computer Name of the installed 3Com adapter appears, as shown below Conﬁrming Adapter InstallationList of devices appears, arranged by type Connecting to the On-board Transceiver Connecting to the NetworkConnecting to Thin Ethernet Cable Connecting to an External Transceiver Slide Latch Auto Select Media Type Configuring Adapter Conﬁguration OverviewUsing a NOS Other Than Windows Conﬁguring the AdapterUsing Windows Software Option Settings Network Driver Optimization Media TypeFull Duplex Changing the Settings Type at the promptI N N U Continue this procedure with any of the other options Press Tab to highlight OK. Press EnterSelect Adapter Installed Adapters Loading Network DriversAccessing DOS Locating the Network DriversLoading NetWare ODI Drivers One Adapter in a ClientAutoLink Requirements At the prompt, type Alternatively, at the prompt, typeAutoLink Information Screen Multiple Adapters in a Client To print the ﬁle, typeWhen the program has ﬁnished a Save the conﬁguration Repeat a for the second adapter Reboot the computer Finding the Adapter’s Slot NumberMain menu appears One Adapter in a Server Multiple Adapters in a Server For NetWare 3.12, 4.0x, orFinding the Adapter’s Port Address for Multiple Adapters Bind IPX to X NET=XXXX Bind IPX to Y NET=XXXX Loading Windows 95 Drivers Click OK This imports the driver from the EtherDisk disketteLoading Drivers in Non-NetWare Environments Ndis DriversUsing Transcend PC Link SmartAgent Software Additional DriversDesktop Management Interface Performing Troubleshooting Diagnostic Tests Troubleshooting OverviewTroubleshooting with the Diagnostic Tests Starting the Diagnostic Program Starting the Diagnostic ProgramRunning the Group 1 Tests Running the Group 2 Test Assembling a Loopback PlugSetting Up an Echo Server Running the Group 3 TestStart the diagnostic program on the echo server Getting Help If a Test Fails If this test fails, try another loopback plug Changing the Test Setup To change the test parameters, follow these stepsMiscellaneous Checks Link Beat LEDSpecifications Adapter SpeciﬁcationsRJ-45 Connector Pin Assignments AUI Connector Pin AssignmentsFor unshielded twisted-pair UTP connections 100 ohm Cable RequirementsRG59 B/U 50 ohm On-line Technical Services 3Com Bulletin Board ServiceAccess by Modem Technical Support3ComFacts Automated Fax Service World Wide Web SiteThreeComForum on CompuServe To use ThreeComForum Log on to CompuServeSupport from Your Network Supplier Local numbers are available within the following countriesReturning Products for Repair To obtain an RMA number, call or faxGlossary AUI cableBackbone BackplaneBus Echo serverEMM386 EthernetTwisted-pair Index SymbolsNumerics Eisa ﬁber-optic Windows 3.X 4-3 Windows 95 1-2, 3-3 Limited Warranty Santa Clara, CA 95052-8145 408 Interference Handbook CE Notice