Transcend Information III manual If this test fails, try another loopback plug

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Getting Help If a Test Fails

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3Make sure that you booted your computer under DOS version 3.1 or later, and that no device drivers or memory managers are loaded.

4If you are running the Group 2 test (only on the 3C592-COMBO adapter), make sure that the loopback plug is securely attached to the adapter’s BNC connector and that the adapter is attached to a properly cabled nonproduction network.

If this test fails, try another loopback plug.

5If you are running the Group 3 test, make sure that the adapter is connected to a properly cabled and inactive network and that an echo server is set up on the network.

6Make sure that the settings for the adapter’s options are not the same settings used in the computer or on any other adapter boards installed in the computer.

If you need help, select Conﬁguration/Diagnostic/ Troubleshooting on the 3C59X EtherDisk diskette main menu. Then select Conﬁguration and Diagnostic Program. When the next screen appears, press [F4] to display the adapter’s conﬁguration values.

7Install the adapter in another EISA slot and run the diagnostic tests again.

The original slot may be defective.

8Replace the failed adapter with a working adapter and run the diagnostic tests again.

Use the same option settings as those used on the failed adapter. If the working adapter passes all tests, the original adapter is probably defective. For details on repair procedures, refer to Appendix B, “Technical Support.”

9Install the adapter in another functioning computer and run the tests again.

Your computer may be defective. If the adapter passes the tests in the second computer, contact the reseller or manufacturer of the original computer.

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Contents Adapters 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Performing Troubleshooting and Diagnostic Tests Cispr B Compliance Figures Tables How to Use This Guide About this GuideIntroduction Print autolink.log ConventionsIntroduction Features Optional Adapter Installing the EisaInstalling the Boot Prom Inspecting the AdapterInserting the Adapter PCI and Eisa Bus Slots in an Eisa Computer Conﬁrming Adapter Installation Name of the installed 3Com adapter appears, as shown belowList of devices appears, arranged by type Connecting to the Network Connecting to the On-board TransceiverConnecting to Thin Ethernet Cable Connecting to an External Transceiver Slide Latch Auto Select Media Type Adapter Conﬁguration Overview ConfiguringConﬁguring the Adapter Using a NOS Other Than WindowsUsing Windows Software Option Settings Media Type Network Driver OptimizationFull Duplex Type at the prompt Changing the SettingsI N N U Press Tab to highlight OK. Press Enter Continue this procedure with any of the other optionsSelect Adapter Installed Adapters Drivers Loading NetworkLocating the Network Drivers Accessing DOSOne Adapter in a Client Loading NetWare ODI DriversAutoLink Requirements Alternatively, at the prompt, type At the prompt, typeAutoLink Information Screen To print the ﬁle, type Multiple Adapters in a ClientWhen the program has ﬁnished a Save the conﬁguration Reboot the computer Finding the Adapter’s Slot Number Repeat a for the second adapterMain menu appears One Adapter in a Server For NetWare 3.12, 4.0x, or Multiple Adapters in a ServerFinding the Adapter’s Port Address for Multiple Adapters Bind IPX to X NET=XXXX Bind IPX to Y NET=XXXX Click OK This imports the driver from the EtherDisk diskette Loading Windows 95 DriversNdis Drivers Loading Drivers in Non-NetWare EnvironmentsAdditional Drivers Using Transcend PC Link SmartAgent SoftwareDesktop Management Interface Troubleshooting Overview Performing Troubleshooting Diagnostic TestsTroubleshooting with the Diagnostic Tests Starting the Diagnostic Program Starting the Diagnostic ProgramRunning the Group 1 Tests Assembling a Loopback Plug Running the Group 2 TestRunning the Group 3 Test Setting Up an Echo ServerStart the diagnostic program on the echo server Getting Help If a Test Fails If this test fails, try another loopback plug To change the test parameters, follow these steps Changing the Test SetupLink Beat LED Miscellaneous ChecksAdapter Speciﬁcations SpecificationsAUI Connector Pin Assignments RJ-45 Connector Pin AssignmentsCable Requirements For unshielded twisted-pair UTP connections 100 ohmRG59 B/U 50 ohm 3Com Bulletin Board Service On-line Technical ServicesAccess by Modem Technical SupportWorld Wide Web Site 3ComFacts Automated Fax ServiceThreeComForum on CompuServe To use ThreeComForum Log on to CompuServeLocal numbers are available within the following countries Support from Your Network SupplierTo obtain an RMA number, call or fax Returning Products for RepairAUI cable GlossaryBackplane BackboneBus Echo serverEthernet EMM386Twisted-pair Symbols IndexNumerics Eisa ﬁber-optic Windows 3.X 4-3 Windows 95 1-2, 3-3 Limited Warranty Santa Clara, CA 95052-8145 408 Interference Handbook CE Notice