Transcend Information III manual Support from Your Network Supplier

Page 65

Support from Your Network Supplier

B-3

Local numbers are available within the following countries:

Country

Fax Number

 

 

Australia

800 123853

Belgium

0800 71279

Denmark

800 17319

Finland

98 001 4444

France

05 90 81 58

Germany

0130 8180 63

Italy

1678 99085

 

 

Country

Fax Number

 

 

Netherlands

06 0228049

Norway

800 11062

Portugal

05 05 442607

Russia (Moscow Only)

956 0815

Spain

900 964445

Sweden

020 792954

U.K.

0800 626403

 

 

Support from Your Network Supplier

If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following information ready:

Diagnostic error messages

A list of system hardware and software, including revision levels

Details about recent configuration changes, if applicable

If you are outside the U.S. and Canada, contact your local 3Com sales office to find your authorized service provider:

Country

Telephone Number

 

Country

Telephone Number

 

 

 

 

 

 

 

Australia (Sydney)

(61)

(2)

959 3020

 

Mexico

(525) 531 0591

(Melbourne)

(61)

(3)

653 9515

 

Netherlands

(31)

(3)

402 55033

Belgium

(32)

(2)

7164880

 

Singapore

(65)

538 9368

Brazil

(55)

(11) 546 0869

 

South Africa

(27)

(11) 803 7404

Canada

(905) 882 9964

 

Spain

(34)

(1)

3831700

France

(33)

(1)

69 86 68 00

 

Sweden

(46)

(8)

632 91 00

Germany

(49)

(89) 6 27 32 0

 

Taiwan

(886) (2) 577 4352

 

 

 

 

 

 

 

 

 

(continued)

 

 

 

 

 

 

 

 

Image 65
Contents Adapters 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Performing Troubleshooting and Diagnostic Tests Cispr B Compliance Figures Tables Introduction How to Use This GuideAbout this Guide Print autolink.log ConventionsIntroduction Features Optional Adapter Installing the EisaInserting the Adapter Installing the Boot PromInspecting the Adapter PCI and Eisa Bus Slots in an Eisa Computer List of devices appears, arranged by type Confirming Adapter InstallationName of the installed 3Com adapter appears, as shown below Connecting to Thin Ethernet Cable Connecting to the NetworkConnecting to the On-board Transceiver Connecting to an External Transceiver Slide Latch Auto Select Media Type Adapter Configuration Overview ConfiguringConfiguring the Adapter Using a NOS Other Than WindowsUsing Windows Software Option Settings Full Duplex Media TypeNetwork Driver Optimization Type at the prompt Changing the SettingsI N N U Press Tab to highlight OK. Press Enter Continue this procedure with any of the other optionsSelect Adapter Installed Adapters Drivers Loading NetworkLocating the Network Drivers Accessing DOSOne Adapter in a Client Loading NetWare ODI DriversAutoLink Requirements Alternatively, at the prompt, type At the prompt, typeAutoLink Information Screen To print the file, type Multiple Adapters in a ClientWhen the program has finished a Save the configuration Main menu appears Reboot the computer Finding the Adapter’s Slot NumberRepeat a for the second adapter One Adapter in a Server For NetWare 3.12, 4.0x, or Multiple Adapters in a ServerFinding the Adapter’s Port Address for Multiple Adapters Bind IPX to X NET=XXXX Bind IPX to Y NET=XXXX Click OK This imports the driver from the EtherDisk diskette Loading Windows 95 DriversNdis Drivers Loading Drivers in Non-NetWare EnvironmentsAdditional Drivers Using Transcend PC Link SmartAgent SoftwareDesktop Management Interface Troubleshooting Overview Performing Troubleshooting Diagnostic TestsTroubleshooting with the Diagnostic Tests Starting the Diagnostic Program Starting the Diagnostic ProgramRunning the Group 1 Tests Assembling a Loopback Plug Running the Group 2 TestRunning the Group 3 Test Setting Up an Echo ServerStart the diagnostic program on the echo server Getting Help If a Test Fails If this test fails, try another loopback plug To change the test parameters, follow these steps Changing the Test SetupLink Beat LED Miscellaneous ChecksAdapter Specifications SpecificationsAUI Connector Pin Assignments RJ-45 Connector Pin AssignmentsRG59 B/U 50 ohm Cable RequirementsFor unshielded twisted-pair UTP connections 100 ohm 3Com Bulletin Board Service On-line Technical ServicesAccess by Modem Technical SupportWorld Wide Web Site 3ComFacts Automated Fax ServiceThreeComForum on CompuServe To use ThreeComForum Log on to CompuServeLocal numbers are available within the following countries Support from Your Network SupplierTo obtain an RMA number, call or fax Returning Products for RepairAUI cable GlossaryBackplane BackboneBus Echo serverEthernet EMM386Twisted-pair Numerics SymbolsIndex Eisa fiber-optic Windows 3.X 4-3 Windows 95 1-2, 3-3 Limited Warranty Santa Clara, CA 95052-8145 408 Interference Handbook CE Notice