Transcend Information III manual Technical Support, On-line Technical Services, Access by Modem

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B TECHNICAL SUPPORT

3Com provides easy access to technical support information through the variety of services described in this appendix.

On-line Technical Services

3Com offers worldwide product support seven days a week,

24 hours a day, through the following on-line systems:

■3Com Bulletin Board Service (3ComBBS)

■World Wide Web site

■ThreeComForum on CompuServe

■3ComFactsSM automated fax service

3Com Bulletin Board Service

3ComBBS contains patches, software, and drivers for all 3Com products, as well as technical articles. This service is available via modem or ISDN seven days a week, 24 hours a day.

Access by Modem

To reach the service, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you:

Country	Data Rate	Telephone Number

Australia	up to 14400 bps	(61)	(2)	955 2073
France	up to 14400 bps	(33)	(1)	69 86 69 54
Germany	up to 9600 bps	(49)	(89) 627 32 188 or (49) (89) 627 32 189
Hong Kong	up to 14400 bps	(852) 537 5601
Italy (fee required)	up to 9600 bps	(39)	(2)	273 00680
Japan	up to 14400 bps	(81)	(3)	3345 7266
Singapore	up to 14400 bps	(65)	534 5693
Taiwan	up to 14400 bps	(886) (2) 377 5838 or (886) (2) 377 5840
U.K.	up to 14400 bps	(44)	(144) 227 8278
U.S.	up to 14400 bps	(1) (408) 980 8204

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Contents

Adapters 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Performing Troubleshooting and Diagnostic Tests Cispr B Compliance Figures Tables How to Use This Guide About this GuideIntroduction Print autolink.log ConventionsIntroduction Features Optional Adapter Installing the EisaInstalling the Boot Prom Inspecting the AdapterInserting the Adapter PCI and Eisa Bus Slots in an Eisa Computer Conﬁrming Adapter Installation Name of the installed 3Com adapter appears, as shown belowList of devices appears, arranged by type Connecting to the Network Connecting to the On-board TransceiverConnecting to Thin Ethernet Cable Connecting to an External Transceiver Slide Latch Auto Select Media Type Adapter Conﬁguration Overview ConfiguringConﬁguring the Adapter Using a NOS Other Than WindowsUsing Windows Software Option Settings Media Type Network Driver OptimizationFull Duplex Type at the prompt Changing the SettingsI N N U Press Tab to highlight OK. Press Enter Continue this procedure with any of the other optionsSelect Adapter Installed Adapters Drivers Loading NetworkLocating the Network Drivers Accessing DOSOne Adapter in a Client Loading NetWare ODI DriversAutoLink Requirements Alternatively, at the prompt, type At the prompt, typeAutoLink Information Screen To print the ﬁle, type Multiple Adapters in a ClientWhen the program has ﬁnished a Save the conﬁguration Reboot the computer Finding the Adapter’s Slot Number Repeat a for the second adapterMain menu appears One Adapter in a Server For NetWare 3.12, 4.0x, or Multiple Adapters in a ServerFinding the Adapter’s Port Address for Multiple Adapters Bind IPX to X NET=XXXX Bind IPX to Y NET=XXXX Click OK This imports the driver from the EtherDisk diskette Loading Windows 95 DriversNdis Drivers Loading Drivers in Non-NetWare EnvironmentsAdditional Drivers Using Transcend PC Link SmartAgent SoftwareDesktop Management Interface Troubleshooting Overview Performing Troubleshooting Diagnostic TestsTroubleshooting with the Diagnostic Tests Starting the Diagnostic Program Starting the Diagnostic ProgramRunning the Group 1 Tests Assembling a Loopback Plug Running the Group 2 TestRunning the Group 3 Test Setting Up an Echo ServerStart the diagnostic program on the echo server Getting Help If a Test Fails If this test fails, try another loopback plug To change the test parameters, follow these steps Changing the Test Setup Link Beat LED Miscellaneous ChecksAdapter Speciﬁcations SpecificationsAUI Connector Pin Assignments RJ-45 Connector Pin AssignmentsCable Requirements For unshielded twisted-pair UTP connections 100 ohmRG59 B/U 50 ohm Technical Support On-line Technical Services3Com Bulletin Board Service Access by ModemTo use ThreeComForum Log on to CompuServe 3ComFacts Automated Fax ServiceWorld Wide Web Site ThreeComForum on CompuServeLocal numbers are available within the following countries Support from Your Network SupplierTo obtain an RMA number, call or fax Returning Products for RepairAUI cable GlossaryEcho server BackboneBackplane BusEthernet EMM386Twisted-pair Symbols IndexNumerics Eisa ﬁber-optic Windows 3.X 4-3 Windows 95 1-2, 3-3 Limited Warranty Santa Clara, CA 95052-8145 408 Interference Handbook CE Notice