B TECHNICAL SUPPORT
3Com provides easy access to technical support information through the variety of services described in this appendix.
On-line Technical Services
3Com offers worldwide product support seven days a week,
24 hours a day, through the following on-line systems:
■3Com Bulletin Board Service (3ComBBS)
■World Wide Web site
■ThreeComForum on CompuServe
■3ComFactsSM automated fax service
3Com Bulletin Board Service
3ComBBS contains patches, software, and drivers for all 3Com products, as well as technical articles. This service is available via modem or ISDN seven days a week, 24 hours a day.
Access by Modem
To reach the service, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you:
Country | Data Rate | Telephone Number |
| | | | |
Australia | up to 14400 bps | (61) | (2) | 955 2073 |
France | up to 14400 bps | (33) | (1) | 69 86 69 54 |
Germany | up to 9600 bps | (49) | (89) 627 32 188 or (49) (89) 627 32 189 |
Hong Kong | up to 14400 bps | (852) 537 5601 |
Italy (fee required) | up to 9600 bps | (39) | (2) | 273 00680 |
Japan | up to 14400 bps | (81) | (3) | 3345 7266 |
Singapore | up to 14400 bps | (65) | 534 5693 |
Taiwan | up to 14400 bps | (886) (2) 377 5838 or (886) (2) 377 5840 |
U.K. | up to 14400 bps | (44) | (144) 227 8278 |
U.S. | up to 14400 bps | (1) (408) 980 8204 |
| | | | |
Adapters
3Com Corporation 5400 Bayfront Plaza Santa Clara, California
Lifetime Warranty
France, Israel
Contents
Performing Troubleshooting and Diagnostic Tests
Cispr B Compliance
Figures
Tables
How to Use This Guide
About this Guide
Introduction
Print autolink.log
Conventions
Introduction
Features
Optional
Adapter
Installing the Eisa
Installing the Boot Prom
Inspecting the Adapter
Inserting the Adapter
PCI and Eisa Bus Slots in an Eisa Computer
Confirming Adapter Installation
Name of the installed 3Com adapter appears, as shown below
List of devices appears, arranged by type
Connecting to the Network
Connecting to the On-board Transceiver
Connecting to Thin Ethernet Cable
Connecting to an External Transceiver
Slide Latch
Auto Select Media Type
Adapter Configuration Overview
Configuring
Configuring the Adapter
Using a NOS Other Than Windows
Using Windows
Software Option Settings
Media Type
Network Driver Optimization
Full Duplex
Type at the prompt
Changing the Settings
I N N U
Press Tab to highlight OK. Press Enter
Continue this procedure with any of the other options
Select Adapter Installed Adapters
Drivers
Loading Network
Locating the Network Drivers
Accessing DOS
One Adapter in a Client
Loading NetWare ODI Drivers
AutoLink Requirements
Alternatively, at the prompt, type
At the prompt, type
AutoLink Information Screen
To print the file, type
Multiple Adapters in a Client
When the program has finished a Save the configuration
Reboot the computer Finding the Adapter’s Slot Number
Repeat a for the second adapter
Main menu appears
One Adapter in a Server
For NetWare 3.12, 4.0x, or
Multiple Adapters in a Server
Finding the Adapter’s Port Address for Multiple Adapters
Bind IPX to X NET=XXXX Bind IPX to Y NET=XXXX
Click OK This imports the driver from the EtherDisk diskette
Loading Windows 95 Drivers
Ndis Drivers
Loading Drivers in Non-NetWare Environments
Additional Drivers
Using Transcend PC Link SmartAgent Software
Desktop Management Interface
Troubleshooting Overview
Performing Troubleshooting Diagnostic Tests
Troubleshooting with the Diagnostic Tests
Starting the Diagnostic Program
Starting the Diagnostic Program
Running the Group 1 Tests
Assembling a Loopback Plug
Running the Group 2 Test
Running the Group 3 Test
Setting Up an Echo Server
Start the diagnostic program on the echo server
Getting Help If a Test Fails
If this test fails, try another loopback plug
To change the test parameters, follow these steps
Changing the Test Setup
Link Beat LED
Miscellaneous Checks
Adapter Specifications
Specifications
AUI Connector Pin Assignments
RJ-45 Connector Pin Assignments
Cable Requirements
For unshielded twisted-pair UTP connections 100 ohm
RG59 B/U 50 ohm
Technical Support
On-line Technical Services
3Com Bulletin Board Service
Access by Modem
To use ThreeComForum Log on to CompuServe
3ComFacts Automated Fax Service
World Wide Web Site
ThreeComForum on CompuServe
Local numbers are available within the following countries
Support from Your Network Supplier
To obtain an RMA number, call or fax
Returning Products for Repair
AUI cable
Glossary
Echo server
Backbone
Backplane
Bus
Ethernet
EMM386
Twisted-pair
Symbols
Index
Numerics
Eisa
fiber-optic
Windows 3.X 4-3 Windows 95 1-2, 3-3
Limited Warranty
Santa Clara, CA 95052-8145 408
Interference Handbook
CE Notice