SMC Networks SMC6824M manual Cannot access

TROUBLESHOOTING

	Table B-1 Troubleshooting Chart
Symptom	Action
Cannot connect using	• If you cannot connect using SSH, you may have exceeded the
Secure Shell	maximum number of concurrent Telnet/SSH sessions permitted.
	Try connecting again at a later time.
	• Be sure the control parameters for the SSH server are properly
	configured on the switch, and that the SSH client software is
	properly configured on the management station.
	• Be sure you have generated a public key on the switch, and
	exported this key to the SSH client.
	• Be sure you have set up an account on the switch for each SSH
	user, including user name, authentication level, and password.
	• Be sure you have imported the client’s public key to the switch (if
	public key authentication is used).
Cannot access the	• Be sure you have set the terminal emulator program to VT100
on-board	compatible, 8 data bits, 1 stop bit, no parity, and the baud rate set
configuration	to any of the following (9600, 19200, 38400, 57600, 115200 bps).
program via a serial	• Check that the null-modem serial cable conforms to the pin-out
port connection	connections provided in the Installation Guide.
Forgot or lost the	• Contact SMC Technical Support for help.
password

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