Canon LR1 user manual Getting Help From Canon

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Getting Help From Canon

Canon Computer Systems, Inc. offers a full range of customer technical support* options including:

■24-hour, 7-day-a-week, toll-free automated support for troubleshooting issues on most current products (1-800-423-2366)

■Speak to a technician free of service charge (currently Monday—Friday 8:00 a.m. to 10:00 p.m. and Saturday 12:00 p.m. to 6:00 p.m. EST, excluding holidays) for products still under warranty** (1-757-413-2848)

■Speak to a technician (currently $24.99) during holidays and days/hours not listed above regarding urgent product questions or for products no longer under warranty (1-800-423-2366)

Or for a charge of $2.50 per minute, to a maximum of $25.00 per call (1-900-246-1200)

■To find out about all Canon products and accessories, to download the latest drivers, and to explore all your technical support options including e-mail support, visit the Canon Computer Systems, Inc. Web site (www.ccsi.canon.com)

■24-hour, toll-free Fax Retrieval System (1-800-526-4345)

■To download the latest printer driver using your modem, 24-hour Bulletin Board Service (1-757-420-2000)

■Within Canada, 24 hours a day, 7 days a week* (1-800-263-1121)

*Support program specifics subject to change without notice. **Refer to individual product information for warranty details.

Introduction

Chapter 1 Introduction

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Contents LR1 Page Trademarks CopyrightDisclaimer Using Your Documentation Quick Start GuideQuick Guide to Printing User’s Manual this guideConventions Contents FCC-1 Introduction Do not place the printer on thick rugs or carpets Important Notes on SafetyChoosing a Place for Your Printer Supplying Power to the Printer Do not use the power cord if it is tied or knotted Printer is designed for use with AC 120Do not disassemble or alter the printer in any way Handling the PrinterDo not use items such as flammable sprays near the printer Do not drop or shake BJ cartridges Maintaining the PrinterHandling the BJ Cartridge BJ Cartridges Supplies and AccessoriesPaper Ink Tanks BC-11e Color BJ Cartridge BC-10 Black BJ CartridgeBC-12e Photo BJ Cartridge Ink Cartridge Storage BoxNames and Functions of the Printer’s Parts Front ViewBack View Control PanelTurning the Power On and Off Turning On the PowerAuto power on/off function Confirm that the connected Internet device is turned offTurning the Power Off Press the printer’s Power buttonGetting Help From Canon Servicing the Printer Using BJ Cartridges You can use the following BJ cartridges with the LR1Make sure paper is loaded in the paper supply tray If Printing Is Unclear or Colors Are MissingPrinting the Nozzle Check Pattern Normal Nozzle Check Pattern looks like this Cleaning the Print Head Normal Print Head CleaningMake sure the printer is turned on Print a Nozzle Check Pattern seeDeep Print Head Cleaning Ink Type and Ink Replacement Replacing Ink TanksImportant Notes For the BC-11e Color BJ Cartridge Replacing an Ink TankRemove the ink tank Replacing an Ink Tank For the BC-10 Black BJ Cartridge For the BC-12e Photo BJ CartridgeInstall the new ink tank Color ink tank Press the ink light reset button Close the BJ cartridge access cover Replacing the BJ CartridgeRemove the BJ cartridge Release and raise the green tab with your fingerPrepare the replacement BJ cartridge Install the BJ cartridgeClose the BJ cartridge access cover Using BJ Cartridges Chapter Plain Paper High Resolution PaperPaper Handling Important Notes on Paper Loading Paper Loading the Paper Supply TrayPull the paper supply tray all the way out Fan the paper to be loaded and align the four cornersSet the paper guide and size guide Push the tray all the way into the printerLoading Single Sheets in the Manual Feed Slot Insert the paperOpen the back cover Using High Resolution PaperAlign the paper guide with the left edge of the paper Close the back cover and press the RESUME/CLEAN button again Pull out the paper supply trayClearing Paper Jams Printer Maintenance Maintaining the PrinterCleaning the Printer Turn off the power to the Internet device and the printer Transporting the PrinterMaintaining the Printer Chapter Troubleshooting PowerPower does not go on Light above the Power button comes onTroubleshooting Chapter Paper Trouble When Printing LOW INK light comes onPaper is jammed Paper does not feed properlyWas the paper fanned Before loading?Is too much paper Loaded?Paper Trouble After Printing Back side of the paper is soiledPrinted side of the paper is soiled Paper curls after printingTrouble When Printing If the printer does not print or stops during printingPrinter is printing garbage Printing starts, but stops before it is finishedIs the paper too thick? Is the paper bent or curled? Printing is unclearPrinting has a scratched appearance White lines appear Ink bleedsFrom the BJ cartridge? Colors are wrongIs ink flowing properly Cartridge does not move into the replacement position Correctly installed?Is the power on? Lines do not print straightTroubleshooting Chapter Specifications Paper Size Recommended Printing Area area Specifications Appendix a Glossary Automatic feedRAM Index Index USB Color Bubble Jet Printer, Model K10191 FCC RegulationsCanadian Radio Interference Regulations