Dell 1100, Dimension B 110 manual Business, Virgin Islands, Venezuela

Page 110

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

U.S.A. (Austin, Texas)

Automated Order-Status Service

toll-free: 1-800-433-9014

International Access Code: 011 AutoTech (portable and desktop computers)

toll-free: 1-800-247-9362

Country Code: 1

Consumer (Home and Home Office)

 

 

Technical Support

toll-free: 1-800-624-9896

 

Customer Service

toll-free: 1-800-624-9897

 

DellNet™ Service and Support

toll-free: 1-877-Dellnet

 

 

(1-877-335-5638)

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

Financial Services website: www.dellfinancialservices.com

 

 

Financial Services (lease/loans)

toll-free: 1-877-577-3355

 

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-800-283-2210

 

Business

 

 

Customer Service and Technical Support

toll-free: 1-800-822-8965

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

Printers and Projectors Technical Support

toll-free: 1-877-459-7298

 

Public (government, education, and healthcare)

 

 

Customer Service and Technical Support

toll-free: 1-800-456-3355

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-234-1490

 

Dell Sales

toll-free: 1-800-289-3355

 

 

or toll-free: 1-800-879-3355

 

Dell Outlet Store (Dell refurbished computers)

toll-free: 1-888-798-7561

 

Software and Peripherals Sales

toll-free: 1-800-671-3355

 

Spare Parts Sales

toll-free: 1-800-357-3355

 

Extended Service and Warranty Sales

toll-free: 1-800-247-4618

 

Fax

toll-free: 1-800-727-8320

 

Dell Services for the Deaf, Hard-of-Hearing, or

toll-free: 1-877-DELLTTY

 

Speech-Impaired

(1-877-335-5889)

 

 

 

 

 

U.S. Virgin Islands

General Support

1-877-673-3355

 

 

 

Venezuela

General Support

8001-3605

 

 

 

110

Appendix

Page 109 Page 111
Image 110
Page 109 Page 111
Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Service tag Floppy drive light Power light Power buttonNetwork adapter connector Abbreviations and Acronyms Contents Advanced Troubleshooting Using Microsoft Windows XP System Restore Resolving Software and Hardware IncompatibilitiesAppendix Finding Information What Are You Looking For? Find It Here Warranty informationFinding Information Service Code to direct Use the Service Tag toWhen you use Order status, warranty, and repair informationSetting Up and Using Your Computer Setting Up a PrinterConnecting a USB Printer Printer CableConnecting a Parallel Printer USB connector on computerSetting Up a Home and Office Network Connecting to a Network AdapterClick Checklist for creating a network Connecting to the InternetNetwork Setup Wizard If you have a CD, click Use the CD I got from an ISP Setting Up Your Internet ConnectionClick Connect to the Internet Playing CDs and DVDs Adjusting the Volume DVD player includes the following basic buttonsCopying CDs and DVDs Adjusting the PictureHow to Copy a CD or DVD 800 by 600 pixelsMedia Type Read Write Rewritable Using Blank CDs and DVDsHelpful Tips Hyper-Threading Click Hardware and click Device ManagerDrive Problems Troubleshooting TipsBattery Problems Solving ProblemsCD and DVD drive problems Problems writing to a CD/DVD-RW driveMail, Modem, and Internet Problems Hard drive problemsError Messages Use these characters in filenamesIeee 1394 Device Problems Product Information GuideComputer does not start up Keyboard ProblemsLockups and Software Problems Computer stops respondingProgram is designed for an earlier Windows operating system Program stops respondingProgram crashes repeatedly Solid blue screen appearsMemory Problems Other software problemsMouse Problems Network Problems Power ProblemsPrinter Problems Scanner Problems Sound and Speaker Problems No sound from speakersIf the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Solving Problems If the problem persists, contact Dell see Diagnostic LightsLight Pattern Problem Description Suggested Resolution Advanced TroubleshootingIf the problem still exists, install a Problem Description Suggested ResolutionRemove the card, reinstall it see If the problem persists orSee Determine if a conflict exists byRestarting the computer see Ensure that the cables are properlyOption Function Dell DiagnosticsDell Diagnostics Main Menu Tab Function Drivers What Is a Driver?Reinstalling Drivers Identifying DriversRestoring Your Operating System Using Windows XP Device Driver RollbackManually Reinstalling Drivers Restoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreCreating a Restore Point Enabling System Restore Using Dell PC Restore by SymantecUndoing the Last System Restore Removing Dell PC Restore Before You Begin Using the Operating System CDReinstalling Windows XP Dell Operating System CDResolving Software and Hardware Incompatibilities Recommended Tools Removing and Installing PartsBefore You Begin Turning Off Your ComputerBefore Working Inside Your Computer Front and Back View of the Computer Front ViewBack View Modem connector Cable from your monitor into the blue connectorRemoving the Computer Cover Computer cover Cover latch Back of computerInside View of Your Computer Internal speaker LS9J1 Password jumper Floppy drive connector IDE drive connector CD/DVD driveConnector J6J1 J7J2 Main power connector J3J1 CD/DVD audio connector J9C1DDR Memory Overview Memory Installation GuidelinesMemory Installing Memory Securing clips Connector Notch Memory module Cutouts CrossbarPCI Cards Installing a PCI CardCards Securing screw Filler bracket Card Card cutoutRemoving a PCI Card Not fully seated card Fully seated card BracketFront Panel Removing the Front Panel Side hinges Front panel Top tabRemoving the Front-Panel Insert Tabs InsertSide hinges Front panel DrivesReattaching the Front Panel Drive Interface Connectors General Installation GuidelinesConnecting Drive Cables Power Cable ConnectorRemoving a Hard Drive Power cable Data cableHard Drive Drive bracket Small bracket tabs Drive bracketInstalling a Hard Drive Removing a Floppy Drive Power cable Data cable Removing and Installing PartsFloppy Drive Installing a Floppy Drive Top bracket screw Drive bracket Floppy drivePower cable Data cable Removing a CD/DVD Drive Data cable Power cableCD/DVD Drive Installing a CD/DVD Drive Adding a Second CD or DVD Drive Drive Alignment screwsDrive Securing screw Battery Battery Battery socket Tab Replacing the Computer CoverRemoving and Installing Parts Specifications Video Connectors Three Connector size PinsConnectors AudioInformation Backup battery Connectors PS/2 keyboard and mousePower WattageSystem Setup OverviewEntering System Setup System Setup ScreensSystem Setup Options SystemTo Off, AT, PS/2, EPP, or ECP Mode settingSystem Password option COM3Disk Up from Hibernate or OffRemotely from Suspend Changing Boot Sequence for the Current Boot Boot SequenceOption Settings Changing Boot Sequence for Future Boots Clearing Forgotten Passwords Mouse Cleaning Your ComputerComputer, Keyboard, and Monitor Floppy DriveCDs and DVDs Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only Class a Class B FCC Notices U.S. OnlyDefinition of Third-Party Software and Peripherals Contacting Dell FCC Identification InformationAruba Antigua and BarbudaArgentina Buenos Aires Australia SydneyBelgium Brussels BahamasBarbados BermudaCayman Islands Chile SantiagoColombia Costa RicaDominican Republic Denmark Copenhagen Website support.euro.dell.comDominica EcuadorCorporate France Paris Montpellier Website support.euro.dell.comHome and Small Business Grenada 100Greece Website support.euro.dell.com GuatemalaIreland Cherrywood Website support.euro.dell.com 101India 102 Jamaica103 Korea SeoulMacao 104Luxembourg Website support.euro.dell.com Malaysia Penang105 106 107 Taiwan 108Switzerland Geneva Website support.euro.dell.com ThailandBracknell Website support.euro.dell.com 109Turks and Caicos Islands UruguayVirgin Islands 110Business Venezuela111 Index112 Problems network, 28 power 113USB 114
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