Dell Dimension B 110, 1100 Bahamas, Barbados, Belgium Brussels, Bermuda, Bolivia, Brazil, Brunei

Page 95

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Austria (Vienna)	Website: support.euro.dell.com
International Access Code: 900 E-mail: tech_support_central_europe@dell.com
Country Code: 43	Home/Small Business Sales	0820 240 530 00
City Code: 1	Home/Small Business Fax	0820 240 530 49
	Home/Small Business Customer Care	0820 240 530 14
	Preferred Accounts/Corporate Customer Care	0820 240 530 16
	Home/Small Business Technical Support	0820 240 530 14
	Preferred Accounts/Corporate Technical Support	0660 8779
	Switchboard	0820 240 530 00

Bahamas	General Support	toll-free: 1-866-278-6818

Barbados	General Support	1-800-534-3066

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Website: support.euro.dell.com
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Technical Support	02 481 92 88
Technical Support Fax	02 481 92 95
Customer Care	02 713 15 65
Corporate Sales	02 481 91 00
Fax	02 481 92 99
Switchboard	02 481 91 00

Bermuda	General Support	1-800-342-0671

Bolivia	General Support	toll-free: 800-10-0238

Brazil	Website: www.dell.com/br
International Access Code: 00	Customer Support, Technical Support	0800 90 3355
Country Code: 55	Technical Support Fax	51 481 5470
City Code: 51	Customer Care Fax	51 481 5480
	Sales	0800 90 3390

British Virgin Islands	General Support	toll-free: 1-866-278-6820

Brunei	Customer Technical Support (Penang, Malaysia)	604 633 4966
Country Code: 673	Customer Service (Penang, Malaysia)	604 633 4949
	Transaction Sales (Penang, Malaysia)	604 633 4955

Appendix

95

Image 95

Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Service tag Floppy drive light Power light Power buttonNetwork adapter connector Abbreviations and Acronyms Contents Advanced Troubleshooting Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreAppendix Finding Information What Are You Looking For? Find It Here Warranty informationFinding Information Order status, warranty, and repair information Use the Service Tag toWhen you use Service Code to directPrinter Cable Setting Up a PrinterConnecting a USB Printer Setting Up and Using Your ComputerUSB connector on computer Connecting a Parallel PrinterConnecting to a Network Adapter Setting Up a Home and Office NetworkClick Checklist for creating a network Connecting to the InternetNetwork Setup Wizard If you have a CD, click Use the CD I got from an ISP Setting Up Your Internet ConnectionClick Connect to the Internet Playing CDs and DVDs DVD player includes the following basic buttons Adjusting the Volume800 by 600 pixels Adjusting the PictureHow to Copy a CD or DVD Copying CDs and DVDsMedia Type Read Write Rewritable Using Blank CDs and DVDsHelpful Tips Click Hardware and click Device Manager Hyper-ThreadingSolving Problems Troubleshooting TipsBattery Problems Drive ProblemsProblems writing to a CD/DVD-RW drive CD and DVD drive problemsHard drive problems Mail, Modem, and Internet ProblemsUse these characters in filenames Error MessagesProduct Information Guide Ieee 1394 Device ProblemsComputer stops responding Keyboard ProblemsLockups and Software Problems Computer does not start upSolid blue screen appears Program stops respondingProgram crashes repeatedly Program is designed for an earlier Windows operating systemOther software problems Memory ProblemsMouse Problems Power Problems Network ProblemsPrinter Problems Scanner Problems No sound from speakers Sound and Speaker ProblemsIf the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Solving Problems Advanced Troubleshooting Diagnostic LightsLight Pattern Problem Description Suggested Resolution If the problem persists, contact Dell seeIf the problem persists or Problem Description Suggested ResolutionRemove the card, reinstall it see If the problem still exists, install aEnsure that the cables are properly Determine if a conflict exists byRestarting the computer see SeeOption Function Dell DiagnosticsDell Diagnostics Main Menu Tab Function Identifying Drivers What Is a Driver?Reinstalling Drivers DriversRestoring Your Operating System Using Windows XP Device Driver RollbackManually Reinstalling Drivers Restoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreCreating a Restore Point Enabling System Restore Using Dell PC Restore by SymantecUndoing the Last System Restore Removing Dell PC Restore Dell Operating System CD Using the Operating System CDReinstalling Windows XP Before You BeginResolving Software and Hardware Incompatibilities Turning Off Your Computer Removing and Installing PartsBefore You Begin Recommended ToolsBefore Working Inside Your Computer Front View Front and Back View of the ComputerBack View Cable from your monitor into the blue connector Modem connectorComputer cover Cover latch Back of computer Removing the Computer CoverInside View of Your Computer CD/DVD audio connector J9C1 Floppy drive connector IDE drive connector CD/DVD driveConnector J6J1 J7J2 Main power connector J3J1 Internal speaker LS9J1 Password jumperDDR Memory Overview Memory Installation GuidelinesMemory Installing Memory Notch Memory module Cutouts Crossbar Securing clips ConnectorPCI Cards Installing a PCI CardCards Card Card cutout Securing screw Filler bracketNot fully seated card Fully seated card Bracket Removing a PCI CardFront Panel Side hinges Front panel Top tab Removing the Front PanelTabs Insert Removing the Front-Panel InsertSide hinges Front panel DrivesReattaching the Front Panel Power Cable Connector General Installation GuidelinesConnecting Drive Cables Drive Interface ConnectorsRemoving a Hard Drive Power cable Data cableHard Drive Small bracket tabs Drive bracket Drive bracketInstalling a Hard Drive Removing a Floppy Drive Power cable Data cable Removing and Installing PartsFloppy Drive Top bracket screw Drive bracket Floppy drive Installing a Floppy DrivePower cable Data cable Removing a CD/DVD Drive Data cable Power cableCD/DVD Drive Installing a CD/DVD Drive Drive Alignment screws Adding a Second CD or DVD DriveDrive Securing screw Battery Replacing the Computer Cover Battery Battery socket TabRemoving and Installing Parts Specifications Audio Connectors Three Connector size PinsConnectors VideoWattage Connectors PS/2 keyboard and mousePower Information Backup batteryOverview System SetupSystem Setup Screens Entering System SetupSystem System Setup OptionsCOM3 Mode settingSystem Password option To Off, AT, PS/2, EPP, or ECPDisk Up from Hibernate or OffRemotely from Suspend Changing Boot Sequence for the Current Boot Boot SequenceOption Settings Changing Boot Sequence for Future Boots Clearing Forgotten Passwords Floppy Drive Cleaning Your ComputerComputer, Keyboard, and Monitor MouseCDs and DVDs Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only Class a Class B FCC Notices U.S. OnlyDefinition of Third-Party Software and Peripherals FCC Identification Information Contacting DellAustralia Sydney Antigua and BarbudaArgentina Buenos Aires ArubaBermuda BahamasBarbados Belgium BrusselsChile Santiago Cayman IslandsCosta Rica ColombiaEcuador Denmark Copenhagen Website support.euro.dell.comDominica Dominican RepublicCorporate France Paris Montpellier Website support.euro.dell.comHome and Small Business Guatemala 100Greece Website support.euro.dell.com GrenadaIreland Cherrywood Website support.euro.dell.com 101India Jamaica 102Korea Seoul 103Malaysia Penang 104Luxembourg Website support.euro.dell.com Macao105 106 107 Thailand 108Switzerland Geneva Website support.euro.dell.com TaiwanUruguay 109Turks and Caicos Islands Bracknell Website support.euro.dell.comVenezuela 110Business Virgin IslandsIndex 111112 113 Problems network, 28 power114 USB

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