Dell Dimension B 110, 1100 manual Tab Function

Page 39

Option

Function

 

 

Custom Test

Tests a specific device. You can customize the tests you want

 

to run.

 

 

Symptom Tree

Lists the most common symptoms encountered and allows

 

you to select a test based on the symptom of the problem you

 

are having.

 

 

2If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 93).

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab

Function

 

 

Results

Displays the results of the test and any error conditions

 

encountered.

 

 

Errors

Displays error conditions encountered, error codes, and the

 

problem description.

 

 

Help

Describes the test and may indicate requirements for running

 

the test.

 

 

Configuration

Displays your hardware configuration for the selected device.

 

The Dell Diagnostics obtains configuration information for all

 

devices from system setup, memory, and various internal tests,

 

and it displays the information in the device list in the left

 

pane of the screen. The device list may not display the names

 

of all the components installed on your computer or all devices

 

attached to your computer.

 

 

Parameters

Allows you to customize the test by changing the test settings.

 

 

4Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

Advanced Troubleshooting

39

Image 39
Contents Service tag Floppy drive light Power light Power button Network adapter connectorW . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Advanced Troubleshooting Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreAppendix What Are You Looking For? Find It Here Warranty information Finding InformationFinding Information Order status, warranty, and repair information Use the Service Tag toWhen you use Service Code to directPrinter Cable Setting Up a PrinterConnecting a USB Printer Setting Up and Using Your ComputerUSB connector on computer Connecting a Parallel PrinterConnecting to a Network Adapter Setting Up a Home and Office NetworkConnecting to the Internet Network Setup WizardClick Checklist for creating a network Setting Up Your Internet Connection Click Connect to the InternetIf you have a CD, click Use the CD I got from an ISP Playing CDs and DVDs DVD player includes the following basic buttons Adjusting the Volume800 by 600 pixels Adjusting the PictureHow to Copy a CD or DVD Copying CDs and DVDsUsing Blank CDs and DVDs Helpful TipsMedia Type Read Write Rewritable Click Hardware and click Device Manager Hyper-ThreadingSolving Problems Troubleshooting TipsBattery Problems Drive ProblemsProblems writing to a CD/DVD-RW drive CD and DVD drive problemsHard drive problems Mail, Modem, and Internet ProblemsUse these characters in filenames Error MessagesProduct Information Guide Ieee 1394 Device ProblemsComputer stops responding Keyboard ProblemsLockups and Software Problems Computer does not start upSolid blue screen appears Program stops respondingProgram crashes repeatedly Program is designed for an earlier Windows operating systemOther software problems Memory ProblemsMouse Problems Power Problems Network ProblemsPrinter Problems Scanner Problems No sound from speakers Sound and Speaker ProblemsVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Solving Problems Advanced Troubleshooting Diagnostic LightsLight Pattern Problem Description Suggested Resolution If the problem persists, contact Dell seeIf the problem persists or Problem Description Suggested ResolutionRemove the card, reinstall it see If the problem still exists, install aEnsure that the cables are properly Determine if a conflict exists byRestarting the computer see SeeDell Diagnostics Dell Diagnostics Main MenuOption Function Tab Function Identifying Drivers What Is a Driver?Reinstalling Drivers DriversUsing Windows XP Device Driver Rollback Manually Reinstalling DriversRestoring Your Operating System Using Microsoft Windows XP System Restore Creating a Restore PointRestoring the Computer to an Earlier Operating State Using Dell PC Restore by Symantec Undoing the Last System RestoreEnabling System Restore Removing Dell PC Restore Dell Operating System CD Using the Operating System CDReinstalling Windows XP Before You BeginResolving Software and Hardware Incompatibilities Turning Off Your Computer Removing and Installing PartsBefore You Begin Recommended ToolsBefore Working Inside Your Computer Front View Front and Back View of the ComputerBack View Cable from your monitor into the blue connector Modem connectorComputer cover Cover latch Back of computer Removing the Computer CoverInside View of Your Computer CD/DVD audio connector J9C1 Floppy drive connector IDE drive connector CD/DVD driveConnector J6J1 J7J2 Main power connector J3J1 Internal speaker LS9J1 Password jumperMemory Installation Guidelines MemoryDDR Memory Overview Installing Memory Notch Memory module Cutouts Crossbar Securing clips ConnectorInstalling a PCI Card CardsPCI Cards Card Card cutout Securing screw Filler bracketNot fully seated card Fully seated card Bracket Removing a PCI CardFront Panel Side hinges Front panel Top tab Removing the Front PanelTabs Insert Removing the Front-Panel InsertDrives Reattaching the Front PanelSide hinges Front panel Power Cable Connector General Installation GuidelinesConnecting Drive Cables Drive Interface ConnectorsPower cable Data cable Hard DriveRemoving a Hard Drive Small bracket tabs Drive bracket Drive bracketInstalling a Hard Drive Power cable Data cable Removing and Installing Parts Floppy DriveRemoving a Floppy Drive Top bracket screw Drive bracket Floppy drive Installing a Floppy DrivePower cable Data cable Data cable Power cable CD/DVD DriveRemoving a CD/DVD Drive Installing a CD/DVD Drive Drive Alignment screws Adding a Second CD or DVD DriveDrive Securing screw Battery Replacing the Computer Cover Battery Battery socket TabRemoving and Installing Parts Specifications Audio Connectors Three Connector size PinsConnectors VideoWattage Connectors PS/2 keyboard and mousePower Information Backup batteryOverview System SetupSystem Setup Screens Entering System SetupSystem System Setup OptionsCOM3 Mode settingSystem Password option To Off, AT, PS/2, EPP, or ECPUp from Hibernate or Off Remotely from SuspendDisk Boot Sequence Option SettingsChanging Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots Clearing Forgotten Passwords Floppy Drive Cleaning Your ComputerComputer, Keyboard, and Monitor MouseDefinition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyCDs and DVDs FCC Notices U.S. Only Definition of Third-Party Software and PeripheralsClass a Class B FCC Identification Information Contacting DellAustralia Sydney Antigua and BarbudaArgentina Buenos Aires ArubaBermuda BahamasBarbados Belgium BrusselsChile Santiago Cayman IslandsCosta Rica ColombiaEcuador Denmark Copenhagen Website support.euro.dell.comDominica Dominican RepublicFrance Paris Montpellier Website support.euro.dell.com Home and Small BusinessCorporate Guatemala 100Greece Website support.euro.dell.com Grenada101 IndiaIreland Cherrywood Website support.euro.dell.com Jamaica 102Korea Seoul 103Malaysia Penang 104Luxembourg Website support.euro.dell.com Macao105 106 107 Thailand 108Switzerland Geneva Website support.euro.dell.com TaiwanUruguay 109Turks and Caicos Islands Bracknell Website support.euro.dell.comVenezuela 110Business Virgin IslandsIndex 111112 113 Problems network, 28 power114 USB
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