NETGEAR JNR1010V2 Troubleshoot with the LEDs, Power LED Is Off or Blinking, Power LED Stays Amber

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JNR1010v2 N150 Wireless Router

•Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the Attached Devices screen (see Attached Devices on page 34).

Troubleshoot with the LEDs

After you turn on power to the router, the following sequence of events occurs:

1.When power is first applied, verify that the Power LED is on.

2.Verify that the Power LED turns amber within a few seconds, indicating that the self-test is running.

3.After approximately 30 seconds, verify the following:

•The Power LED is solid green.

•The Internet LED is lit.

•A numbered LAN Ethernet port LED is on for any local port that is connected to a computer. This condition indicates that a link has been established to the connected device.

You can use the LEDs on the front panel of the router for troubleshooting.

Power LED Is Off or Blinking

If the Power LED is Off or blinking, try the following:

•Make sure that the power cord is securely connected to your router and that the power adapter is securely connected to a functioning power outlet.

•Make sure that you are using the power adapter that NETGEAR supplied for this product.

•If the Power LED blinks slowly and continuously, the router firmware is corrupted. This situation can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions or help with a hardware problem, contact technical support at www.netgear.com/support.

Power LED Stays Amber

When the router is turned on, the Power LED turns amber for about 20 seconds and then turns green. If the LED does not turn green, the router has a problem.

If the Power LED is still amber one minute after you turn on power to the router, try the following:

•Turn off the power and back on to see if the router recovers.

•To return the router to its factory settings, press and hold the Restore Factory Settings button.

For more information, see Factory Settings on page 90.

Troubleshooting

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Contents JNR1010v2 N150 Wireless Router Support ComplianceTrademarks Contents Administration Appendix a Supplemental Information Get to know your router Hardware SetupUnpack Your Router Hardware FeaturesRouter front panel has the following status LEDs Front PanelJNR1010v2 N150 Wireless Router Front panel LED descriptions Back Panel Back panel has the following ports, button, and connectorPosition Your Router Label To position your router  To prepare your router for installation Cable Your Router  To start your network Verify the CablingConnect to the router Get Started with Netgear genieTypes of Logins and Access Router Setup PreparationWireless Devices and Security Settings Use Standard TCP/IP Properties for DhcpNetgear genie Setup  To use Netgear genie to set up your routerBrowse to http//routerlogin.net Upgrade Router Firmware Log In to Your Router After InstallationBasic Home Screen Select Advanced Administration Set Password Change the PasswordPassword Recovery  To set up password recoverySelect the Enable Password Recovery check box  To recover your password Wi-Fi Protected Setup Method Add Wireless Devices or Computers to Your Network To use WPS to join the wireless network Manual MethodYour Internet connection and network Genie Basic SettingsInternet Setup  To view or change the Internet setupSelect Basic Internet Internet IP Address Internet IP Address Select Basic Wireless Basic Wireless SettingsGenie Basic Settings Genie Basic Settings Security Options WPA-PSK and WPA-PSK + WPA2-PSK Mixed ModeWEP  To configure the WEP security and wireless passphraseGenie Basic Settings Attached Devices  To view the devices that are connected to your networksSelect Basic Attached Devices  To set up a guest network Guest NetworkSelect Basic Guest Network Genie Basic Settings Genie Advanced Home Specify custom settings To launch the Setup Wizard Setup WizardGenie Advanced Home  To use the WPS Wizard WPS WizardGenie Advanced Home WAN Setup  To change the WAN settingsSelect Advanced Setup WAN Setup Genie Advanced Home Default DMZ Server Change the MTU Size  To set up a default DMZ serverLAN Setup  To change the MTU sizeLAN IP address  To change the LAN settings Use Router as Dhcp Server  To disable the Dhcp server feature Set Up Address ReservationClear the Use Router as Dhcp Server check box  To reserve an IP address To edit or delete a reserved address entry Genie Advanced Home Manage your network Administration To check for new firmware and update your router Manually Update the Router FirmwareBack Up Settings Manage the Configuration File To back up the router’s configuration settings Select Advanced Administration Backup SettingsRestore Configuration Settings  To restore configuration settings that you backed upDo not interrupt the reboot process Erase Configuration Settings Enhance the performance of your router Advanced SettingsAdvanced Wireless Settings Advanced Settings for Your Wireless Network To change advanced settings for your wireless network  To enable or disable the wireless router radio Enable or Disable Wireless Router Radio To configure and enable the wireless schedule Set Up a Wireless Schedule To change the WPS settings for your wireless network Set Up the WPS SettingsWireless repeating scenario Wireless Distribution System To set up the base station Set Up the Base StationSelect Advanced Advanced Setup Wireless Repeating Function Select the Enable Wireless Repeating Function check boxSelect the Wireless Base Station radio button Set Up a RepeaterComplete the Repeater IP Address field  To configure the router as a repeater To set up a static route Select Advanced Advanced Setup Static RoutesStatic Routes Advanced Settings  To edit or delete a static route Universal Plug and Play To configure Universal Plug and Play Advanced Settings Monitor your router and network traffic MonitoringRouter Status and Usage Information Screen Internet Port Pane Router Information Pane To display the Router Information pane LAN Port To view the traffic statistics StatisticsConnection Status  To view the connection statusDhcp connection Pptp connection PPPoE connection To display the Wireless Settings pane Wireless Settings PaneGuest Network Pane  To display the Guest Network paneMonitoring Find and fix problems TroubleshootingNetwork Settings Wireless SettingsQuick Tips Sequence to Restart Your NetworkPower LED Is Off or Blinking Power LED Stays AmberTroubleshoot with the LEDs All LEDs Remain Lit After Startup WiFi LED Is OffInternet or Ethernet Port LEDs Are Off WPS Button Blinks AmberCannot Log In to the Router Cannot Access the Internet Troubleshoot Internet Browsing To check the WAN IP address  To troubleshoot a PPPoE Internet connection Troubleshoot a PPPoE Internet ConnectionTroubleshoot Your Network Using the Ping Utility Wireless ConnectivityChanges Not Saved Test the LAN Path to Your Router To ping the router from a computer running Windows Test the Path from Your Computer to a Remote DeviceTroubleshooting Additional details Supplemental InformationJNR1010v2 router factory default settings Factory SettingsJNR1010v2 router specifications Technical Specifications

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