NETGEAR JNR1010V2 user manual Troubleshoot a PPPoE Internet Connection

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JNR1010v2 N150 Wireless Router

A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, reboot your computer, and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation.

•Your computer might not have the router configured as its TCP/IP gateway.

If your computer obtains its information from the router by DHCP, reboot the computer, and verify the gateway address.

•You might be running login software that is no longer needed.

If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. If you use Internet Explorer as your browser, you might need to select Tools > Internet Options, click the Connections tab, and select the Never dial a connection check box. Other browsers have similar options.

Troubleshoot a PPPoE Internet Connection

To troubleshoot a PPPoE Internet connection:

1.Start your browser and select an external site such as http://www.netgear.com.

2.Log in to the router.

For more information, see Log In to Your Router After Installation on page 18.

3.Click the ADVANCED tab.

The Router Status screen displays.

4.On the Internet Port pane, click the Connection Status button.

For more information, see Connection Status on page 75. If the fields show valid information, including valid IP addresses, your PPPoE connection is up and working.

If any of the fields show incomplete information, or no valid IP address, you can attempt to reconnect by clicking the Connect button. The router continues to attempt to connect indefinitely.

If you cannot connect after several minutes, you might be using an incorrect service name, user name, or password. There might also be a provisioning problem with your ISP.

Note: Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to the network.

Troubleshooting

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Contents JNR1010v2 N150 Wireless Router Compliance SupportTrademarks Contents Administration Appendix a Supplemental Information Get to know your router Hardware SetupUnpack Your Router Hardware FeaturesRouter front panel has the following status LEDs Front PanelJNR1010v2 N150 Wireless Router Front panel LED descriptions Back Panel Back panel has the following ports, button, and connectorLabel Position Your Router To position your router  To prepare your router for installation Cable Your Router  To start your network Verify the CablingConnect to the router Get Started with Netgear genieTypes of Logins and Access Router Setup PreparationWireless Devices and Security Settings Use Standard TCP/IP Properties for Dhcp To use Netgear genie to set up your router Netgear genie SetupBrowse to http//routerlogin.net Upgrade Router Firmware Log In to Your Router After InstallationBasic Home Screen Select Advanced Administration Set Password Change the Password To set up password recovery Password RecoverySelect the Enable Password Recovery check box  To recover your password Wi-Fi Protected Setup Method Add Wireless Devices or Computers to Your Network To use WPS to join the wireless network Manual MethodYour Internet connection and network Genie Basic Settings To view or change the Internet setup Internet SetupSelect Basic Internet Internet IP Address Internet IP Address Select Basic Wireless Basic Wireless SettingsGenie Basic Settings Genie Basic Settings Security Options WPA-PSK and WPA-PSK + WPA2-PSK Mixed ModeWEP  To configure the WEP security and wireless passphraseGenie Basic Settings  To view the devices that are connected to your networks Attached DevicesSelect Basic Attached Devices Guest Network  To set up a guest networkSelect Basic Guest Network Genie Basic Settings Genie Advanced Home Specify custom settings To launch the Setup Wizard Setup WizardGenie Advanced Home  To use the WPS Wizard WPS WizardGenie Advanced Home  To change the WAN settings WAN SetupSelect Advanced Setup WAN Setup Genie Advanced Home Default DMZ Server Change the MTU Size  To set up a default DMZ server To change the MTU size LAN SetupLAN IP address  To change the LAN settings Use Router as Dhcp Server  To disable the Dhcp server feature Set Up Address ReservationClear the Use Router as Dhcp Server check box  To reserve an IP address To edit or delete a reserved address entry Genie Advanced Home Manage your network Administration To check for new firmware and update your router Manually Update the Router FirmwareBack Up Settings Manage the Configuration File To back up the router’s configuration settings Select Advanced Administration Backup Settings To restore configuration settings that you backed up Restore Configuration SettingsDo not interrupt the reboot process Erase Configuration Settings Enhance the performance of your router Advanced SettingsAdvanced Settings for Your Wireless Network Advanced Wireless Settings To change advanced settings for your wireless network  To enable or disable the wireless router radio Enable or Disable Wireless Router Radio To configure and enable the wireless schedule Set Up a Wireless Schedule To change the WPS settings for your wireless network Set Up the WPS SettingsWireless repeating scenario Wireless Distribution System To set up the base station Set Up the Base StationSelect Advanced Advanced Setup Wireless Repeating Function Select the Enable Wireless Repeating Function check boxSelect the Wireless Base Station radio button Set Up a RepeaterComplete the Repeater IP Address field  To configure the router as a repeaterSelect Advanced Advanced Setup Static Routes  To set up a static routeStatic Routes Advanced Settings  To edit or delete a static route Universal Plug and Play To configure Universal Plug and Play Advanced Settings Monitor your router and network traffic MonitoringRouter Status and Usage Information Screen Internet Port Pane Router Information Pane To display the Router Information pane LAN Port To view the traffic statistics Statistics To view the connection status Connection StatusDhcp connection Pptp connection PPPoE connection To display the Wireless Settings pane Wireless Settings PaneGuest Network Pane  To display the Guest Network paneMonitoring Find and fix problems TroubleshootingNetwork Settings Wireless SettingsQuick Tips Sequence to Restart Your NetworkPower LED Stays Amber Power LED Is Off or BlinkingTroubleshoot with the LEDs All LEDs Remain Lit After Startup WiFi LED Is OffInternet or Ethernet Port LEDs Are Off WPS Button Blinks AmberCannot Log In to the Router Troubleshoot Internet Browsing Cannot Access the Internet To check the WAN IP address  To troubleshoot a PPPoE Internet connection Troubleshoot a PPPoE Internet ConnectionTroubleshoot Your Network Using the Ping Utility Wireless ConnectivityChanges Not Saved Test the LAN Path to Your Router To ping the router from a computer running Windows Test the Path from Your Computer to a Remote DeviceTroubleshooting Additional details Supplemental InformationJNR1010v2 router factory default settings Factory SettingsJNR1010v2 router specifications Technical Specifications

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