NETGEAR JNR1010V2 user manual Troubleshooting, Find and fix problems

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8. Troubleshooting	8
Find and fix problems

This chapter provides information to help you diagnose and solve problems that you might have with your router. If you do not find the solution here, visit the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Wireless Connectivity

•Troubleshoot Your Network Using the Ping Utility

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Contents JNR1010v2 N150 Wireless Router Compliance SupportTrademarks Contents Administration Appendix a Supplemental Information Get to know your router Hardware SetupUnpack Your Router Hardware FeaturesRouter front panel has the following status LEDs Front PanelJNR1010v2 N150 Wireless Router Front panel LED descriptions Back Panel Back panel has the following ports, button, and connectorLabel Position Your Router To position your router  To prepare your router for installation Cable Your Router  To start your network Verify the CablingConnect to the router Get Started with Netgear genieUse Standard TCP/IP Properties for Dhcp Router Setup PreparationTypes of Logins and Access Wireless Devices and Security Settings To use Netgear genie to set up your router Netgear genie SetupBrowse to http//routerlogin.net Upgrade Router Firmware Log In to Your Router After InstallationBasic Home Screen Select Advanced Administration Set Password Change the Password To set up password recovery Password RecoverySelect the Enable Password Recovery check box  To recover your password Manual Method Add Wireless Devices or Computers to Your NetworkWi-Fi Protected Setup Method  To use WPS to join the wireless networkYour Internet connection and network Genie Basic Settings To view or change the Internet setup Internet SetupSelect Basic Internet Internet IP Address Internet IP Address Select Basic Wireless Basic Wireless SettingsGenie Basic Settings Genie Basic Settings Security Options WPA-PSK and WPA-PSK + WPA2-PSK Mixed ModeWEP  To configure the WEP security and wireless passphraseGenie Basic Settings  To view the devices that are connected to your networks Attached DevicesSelect Basic Attached Devices Guest Network  To set up a guest networkSelect Basic Guest Network Genie Basic Settings Genie Advanced Home Specify custom settings To launch the Setup Wizard Setup WizardGenie Advanced Home  To use the WPS Wizard WPS WizardGenie Advanced Home  To change the WAN settings WAN SetupSelect Advanced Setup WAN Setup Genie Advanced Home Default DMZ Server Change the MTU Size  To set up a default DMZ server To change the MTU size LAN SetupLAN IP address  To change the LAN settings Use Router as Dhcp Server  To reserve an IP address Set Up Address Reservation To disable the Dhcp server feature Clear the Use Router as Dhcp Server check box To edit or delete a reserved address entry Genie Advanced Home Manage your network Administration To check for new firmware and update your router Manually Update the Router FirmwareSelect Advanced Administration Backup Settings Manage the Configuration FileBack Up Settings  To back up the router’s configuration settings To restore configuration settings that you backed up Restore Configuration SettingsDo not interrupt the reboot process Erase Configuration Settings Enhance the performance of your router Advanced SettingsAdvanced Settings for Your Wireless Network Advanced Wireless Settings To change advanced settings for your wireless network  To enable or disable the wireless router radio Enable or Disable Wireless Router Radio To configure and enable the wireless schedule Set Up a Wireless Schedule To change the WPS settings for your wireless network Set Up the WPS SettingsWireless repeating scenario Wireless Distribution SystemSelect the Enable Wireless Repeating Function check box Set Up the Base Station To set up the base station Select Advanced Advanced Setup Wireless Repeating FunctionSelect the Wireless Base Station radio button Set Up a RepeaterComplete the Repeater IP Address field  To configure the router as a repeaterSelect Advanced Advanced Setup Static Routes  To set up a static routeStatic Routes Advanced Settings  To edit or delete a static route Universal Plug and Play To configure Universal Plug and Play Advanced Settings Monitor your router and network traffic MonitoringRouter Status and Usage Information Screen LAN Port Router Information PaneInternet Port Pane  To display the Router Information pane To view the traffic statistics Statistics To view the connection status Connection StatusDhcp connection Pptp connection PPPoE connection To display the Guest Network pane Wireless Settings Pane To display the Wireless Settings pane Guest Network PaneMonitoring Find and fix problems TroubleshootingSequence to Restart Your Network Wireless SettingsNetwork Settings Quick TipsPower LED Stays Amber Power LED Is Off or BlinkingTroubleshoot with the LEDs WPS Button Blinks Amber WiFi LED Is OffAll LEDs Remain Lit After Startup Internet or Ethernet Port LEDs Are OffCannot Log In to the Router Troubleshoot Internet Browsing Cannot Access the Internet To check the WAN IP address  To troubleshoot a PPPoE Internet connection Troubleshoot a PPPoE Internet ConnectionTest the LAN Path to Your Router Wireless ConnectivityTroubleshoot Your Network Using the Ping Utility Changes Not Saved To ping the router from a computer running Windows Test the Path from Your Computer to a Remote DeviceTroubleshooting Additional details Supplemental InformationJNR1010v2 router factory default settings Factory SettingsJNR1010v2 router specifications Technical Specifications

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8. Troubleshooting

Find and fix problems