NETGEAR JNR1010V2 user manual Troubleshooting

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JNR1010v2 N150 Wireless Router

•Check that your computer has the IP address of your router listed as the default gateway. If a DHCP server assigns the IP configuration of your computer, this information is not visible on your computer’s Network Control Panel. Verify that the IP address of the router is listed as the default gateway.

•Check to see that the network address of your computer (the portion of the IP address specified by the subnet mask) is different from the network address of the remote device.

•Check that your cable or DSL broadband modem is connected and functioning.

•If your ISP assigned a host name to your computer, enter that host name as the account name in the Internet Settings screen.

•Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers.

Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem, but some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If this is the case, configure your router to clone or spoof the MAC address from the authorized computer.

Troubleshooting

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Contents JNR1010v2 N150 Wireless Router Compliance SupportTrademarks Contents Administration Appendix a Supplemental Information Hardware Setup Get to know your routerHardware Features Unpack Your RouterFront Panel Router front panel has the following status LEDsJNR1010v2 N150 Wireless Router Front panel LED descriptions Back panel has the following ports, button, and connector Back PanelLabel Position Your Router To position your router  To prepare your router for installation Cable Your Router Verify the Cabling  To start your networkGet Started with Netgear genie Connect to the routerRouter Setup Preparation Types of Logins and AccessWireless Devices and Security Settings Use Standard TCP/IP Properties for Dhcp To use Netgear genie to set up your router Netgear genie SetupBrowse to http//routerlogin.net Log In to Your Router After Installation Upgrade Router FirmwareBasic Home Screen Change the Password Select Advanced Administration Set Password To set up password recovery Password RecoverySelect the Enable Password Recovery check box  To recover your password Add Wireless Devices or Computers to Your Network Wi-Fi Protected Setup Method To use WPS to join the wireless network Manual MethodGenie Basic Settings Your Internet connection and network To view or change the Internet setup Internet SetupSelect Basic Internet Internet IP Address Internet IP Address Basic Wireless Settings Select Basic WirelessGenie Basic Settings Genie Basic Settings WPA-PSK and WPA-PSK + WPA2-PSK Mixed Mode Security Options To configure the WEP security and wireless passphrase WEPGenie Basic Settings  To view the devices that are connected to your networks Attached DevicesSelect Basic Attached Devices Guest Network  To set up a guest networkSelect Basic Guest Network Genie Basic Settings Specify custom settings Genie Advanced HomeSetup Wizard  To launch the Setup WizardGenie Advanced Home WPS Wizard  To use the WPS WizardGenie Advanced Home  To change the WAN settings WAN SetupSelect Advanced Setup WAN Setup Genie Advanced Home Default DMZ Server  To set up a default DMZ server Change the MTU Size To change the MTU size LAN SetupLAN IP address  To change the LAN settings Use Router as Dhcp Server Set Up Address Reservation  To disable the Dhcp server featureClear the Use Router as Dhcp Server check box  To reserve an IP address To edit or delete a reserved address entry Genie Advanced Home Administration Manage your networkManually Update the Router Firmware  To check for new firmware and update your routerManage the Configuration File Back Up Settings To back up the router’s configuration settings Select Advanced Administration Backup Settings To restore configuration settings that you backed up Restore Configuration SettingsDo not interrupt the reboot process Erase Configuration Settings Advanced Settings Enhance the performance of your routerAdvanced Settings for Your Wireless Network Advanced Wireless Settings To change advanced settings for your wireless network Enable or Disable Wireless Router Radio  To enable or disable the wireless router radioSet Up a Wireless Schedule  To configure and enable the wireless scheduleSet Up the WPS Settings  To change the WPS settings for your wireless networkWireless Distribution System Wireless repeating scenarioSet Up the Base Station  To set up the base stationSelect Advanced Advanced Setup Wireless Repeating Function Select the Enable Wireless Repeating Function check boxSet Up a Repeater Select the Wireless Base Station radio button To configure the router as a repeater Complete the Repeater IP Address fieldSelect Advanced Advanced Setup Static Routes  To set up a static routeStatic Routes Advanced Settings Universal Plug and Play  To edit or delete a static route To configure Universal Plug and Play Advanced Settings Monitoring Monitor your router and network trafficRouter Status and Usage Information Screen Router Information Pane Internet Port Pane To display the Router Information pane LAN PortStatistics  To view the traffic statistics To view the connection status Connection StatusDhcp connection PPPoE connection Pptp connectionWireless Settings Pane  To display the Wireless Settings paneGuest Network Pane  To display the Guest Network paneMonitoring Troubleshooting Find and fix problemsWireless Settings Network SettingsQuick Tips Sequence to Restart Your NetworkPower LED Stays Amber Power LED Is Off or BlinkingTroubleshoot with the LEDs WiFi LED Is Off All LEDs Remain Lit After StartupInternet or Ethernet Port LEDs Are Off WPS Button Blinks AmberCannot Log In to the Router Troubleshoot Internet Browsing Cannot Access the Internet To check the WAN IP address Troubleshoot a PPPoE Internet Connection  To troubleshoot a PPPoE Internet connectionWireless Connectivity Troubleshoot Your Network Using the Ping UtilityChanges Not Saved Test the LAN Path to Your RouterTest the Path from Your Computer to a Remote Device  To ping the router from a computer running WindowsTroubleshooting Supplemental Information Additional detailsFactory Settings JNR1010v2 router factory default settingsTechnical Specifications JNR1010v2 router specifications

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